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FINAL 2014 Hurricane Prep Virginia
FINAL 2014 Hurricane Prep Virginia
Gayle Kansagor
gayle.kansagor@harbourgrp.com
202-295-8775
AT&T PREPARED TO KEEP CUSTOMERS CONNECTED DURING
HURRICANE SEASON
Disaster response program, certified by Homeland Security, designed to keep
customers connected
Richmond, VA June 4, 2014 AT&T is committed to providing its customers reliable
communications during the upcoming hurricane season - before, during and after storms - and
has one of the industrys largest and most advanced disaster response programs to keep its
networks operational.
Despite predictions, we never know when the next tropical storm or hurricane will hit the
coastline. With $600 million invested in the Network Disaster Recovery (NDR) program, AT&Ts
arsenal of equipment includes more than 320 technology and equipment trailers that can be
quickly deployed, making it one of the nations largest and most advanced disaster programs.
Staying connected during severe weather events is critically important to consumers,
businesses and our emergency management officials, said J. Michael Schweder, president of
AT&T Mid-Atlantic. Thats why AT&T invests a tremendous amount of resources in our network
reliability and disaster response capabilities.
The NDR team works closely with other AT&T response teams, local AT&T network personnel,
regional Emergency Operations Centers and Local Response Centers to fortify network facilities
and equipment, and stage technicians and resources near the storm impact area. In the event
of damage, teams are poised to restore and maintain service until permanent repairs can be
made. AT&Ts NDR program is the first private company certified by the Department of
Homeland Security for private-company voluntary disaster preparedness.
AT&T also conducts readiness drills and simulations throughout the year to ensure our networks
are prepared and our personnel are ready to respond at a moments notice. NDR will complete
its 74th full-field recovery exercise this year. Since its inception in 1991, the NDR has
responded to more than 20 catastrophes across the U.S. Additionally, the AT&T Global Network
Operations Center monitors our networks 24/7.
AT&T standard pre-storm network preparations typically include:
Adding capacity to the wireless network to accommodate increased call volume.
Testing the high-capacity backup batteries located at cell sites.
Staging extended battery life and portable generators and maintaining existing
fixed generators.
Topping off generators with fuel at cell sites and central and field-level switching
facilities.
Using natural gas in some of the permanent generators to eliminate the need to
refuel.
Staging generators in safe locations for their immediate deployment once a storm
has passed.
Response equipment readied in the wake of an event includes:
Mobile cell sites and mobile command centers
Emergency communications vehicles
A self-sufficient base camp, complete with sleeping tents, bathrooms, kitchen,
laundry facilities, on-site nurse and meals ready to eat (MREs)
Hazmat equipment and supplies
Technology and support trailers to provide infrastructure support and mobile
heating ventilation and air conditioning
Internal and external resources for initial assessment and recovery efforts.
As we prepare, so should you.
Consumers and businesses also should have a plan in place. When preparing for an evacuation
or shelter-in-place, remember these following tips.
Consumer Tips:
Keep your wireless phone batteries charged at all times. In case of a power outage,
have alternate means of charging your phone available, such as an extra battery, car
charger or device-charging accessory. Sales tax holidays are a great time to stock up on
cell phone accessories for your household.
Keep your wireless phone dry. The biggest threat to your device during a hurricane is
water, so keep your equipment safe from the elements by storing it in a baggie or some
other type of protective covering, such as an Otterbox phone cover.
Have a family communication plan in place. Designate someone out of the area as a
central contact, and make certain that all family members know who to contact if they get
separated. Most importantly, practice your emergency plan in advance.
Program all of your emergency contact numbers and e-mail addresses into your
mobile phone. Numbers should include the police department, fire station and hospital,
as well as your family members.
Forward your home number to your wireless number in the event of an
evacuation. Because call forwarding is based out of the telephone central office, you
will get incoming calls from your landline phone even if your local telephone service is
disrupted at your home. In the unlikely event that the central office is not operational,
services such as Voicemail, Call Forwarding, Remote Access call forwarding and call
forwarding busy line/dont answer may be useful.
Track the storm and access weather information on your wireless device. Many
homes lose power during severe weather. If you have a working wireless device that
provides access to the Internet, you can watch weather reports through services like
AT&T U-verse Live TV or keep updated with local radar and severe weather alerts
through My-Cast