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  • Training Plan Assertiveness

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    matthewivan
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    The document outlines a training program to teach assertive communication skills. The first module is an introductory presentation that orients participants and establishes ground rules. The second module defines assertive behavior and differentiates it from aggressive and passive behavior through group exercises and videos. The third module teaches a four-step technique for assertive communication using roleplays and a Gandhi clip. The fourth module demonstrates effective ways to say "no" through scenarios and a John Cleese video. The fifth introduces the art of persuasion through definitions, techniques and activities. The sixth and final module emphasizes building self-confidence through videos and exercises on self-belief and facing fear.

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    The document outlines a training program to teach assertive communication skills. The first module is an introductory presentation that orients participants and establishes ground rules. The second module defines assertive behavior and differentiates it from aggressive and passive behavior through group exercises and videos. The third module teaches a four-step technique for assertive communication using roleplays and a Gandhi clip. The fourth module demonstrates effective ways to say "no" through scenarios and a John Cleese video. The fifth introduces the art of persuasion through definitions, techniques and activities. The sixth and final module emphasizes building self-confidence through videos and exercises on self-belief and facing fear.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    30 views1 page

    Training Plan Assertiveness

    Uploaded by

    matthewivan
    The document outlines a training program to teach assertive communication skills. The first module is an introductory presentation that orients participants and establishes ground rules. The second module defines assertive behavior and differentiates it from aggressive and passive behavior through group exercises and videos. The third module teaches a four-step technique for assertive communication using roleplays and a Gandhi clip. The fourth module demonstrates effective ways to say "no" through scenarios and a John Cleese video. The fifth introduces the art of persuasion through definitions, techniques and activities. The sixth and final module emphasizes building self-confidence through videos and exercises on self-belief and facing fear.

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    © All Rights Reserved
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    of 1

    S. No.

    Module Training Objective Focus Areas Method(s) of Instruction


    Total
    Duration
    1
    Welcome
    Presentation
    To give participants an overview of the
    Training Program; allow participants to set
    ground rules during training and formulate
    collective training objectives
    Icebreaker
    Setting expectations
    Activity: Rearrange the tennis
    Ball activity
    Instructor-led Training (ILT)
    60 min.
    2
    Assertive
    communication
    Define assertive communication.
    Enable participants to differentiate
    assertive behavior from aggressive and
    submissive behavior in a business
    environment.
    Definition and Process of Assertive
    Communication
    Use a team-think to discuss challenging
    scenarios for assertive communication. To
    highlight the rules for assertive
    communication and see a video on
    assertive communication.
    Definition of Assertive
    Communication
    Team Think exercise
    ILT
    Coastal Communication Video
    90 min.
    3 4 step Technique
    To enable participants grasp the
    technique of being assertive in a step by
    step manner.
    To enable participants understand the
    process using videos and an activity.
    How to be assertive using the 4 step
    technique.
    Application of the 4 step technique in
    challenging scenarios.
    ILT
    Activity: Assertive
    communication in Pairs using
    scenarios
    Gandhi clip on assertive
    communication
    90 min.
    4 Ways to say 'No'
    To help participants recognize the
    scenarios when someone uses the 4 step
    technique.
    How to use the 'No' effectively
    How to say 'no' when:
    You cannot complete the task
    You find it difficult to refuse
    You do not have the time but yet show
    you are willing to help
    Use positive body language
    The flowchart for the process
    Video clip-John Cleese on
    Assertive communication
    ILT
    60 min.
    5 Persuasion
    To introduce the art of persuasion in
    assertive communication.
    To explore how the process of
    persuasion has to be carried out.
    Definition
    Classical technique
    Principles
    Application techniques
    Activity: The chair
    Movie clip: Lagaan
    Video clip: Boiler room
    Activity: Cave Rescue
    ILT
    90 min.
    6 Self-confidence
    To enable trainees understand the
    significance of self confidence and body
    language along with the importance of
    facing fear.
    Self- Belief
    Being comfortable with oneself
    Building self Confidence
    Video: Gandhi facing fear
    Activity Pat on the back
    Video: The lion king
    ILT
    60 min.
    ASSERTIVENESS

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