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    Customer Satisfaction Survey Development and Evaluation Model for local business, May 2002 Janet K. Keeler, Alternative consumer thinking, Vol. 428 No. 23, Manila bulletin, August 2008 p.

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    BIBLIOGRAPHY ENG5 2003

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    Customer Satisfaction Survey Development and Evaluation Model for local business, May 2002 Janet K. Keeler, Alternative consumer thinking, Vol. 428 No. 23, Manila bulletin, August 2008 p.

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    20 views1 page

    Bibliography Eng5 2003

    Uploaded by

    api-19471040
    Customer Satisfaction Survey Development and Evaluation Model for local business, May 2002 Janet K. Keeler, Alternative consumer thinking, Vol. 428 No. 23, Manila bulletin, August 2008 p.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 1

    BIBLIOGRAPHY

    Alvin C. Burns and Ronald F. Bush, Marketing Research, (Upper Saddle River,
    New Jersey, Pearson Education, Inc 1995) p.272

    Armen J. Kabodian, The Customer is always Right, Copyright by Mc Graw-Hill,


    Inc.1996. p.83

    Customer Satisfaction Survey Development and Evaluation Model for Local

    Business, May 2002

    Hawkins/Mothersbaugh/Best, Tenth Edition, International Edition, Consumer


    Behavior, (Mc Graw-Hill Publishing Co., 2007). p.23

    Janet K. Keeler, Alternative Consumer Thinking, Vol. 428 No. 23, Manila Bulletin,
    August 2008.

    Leon G. Schiffman and Leslie Lazar Kanuk, Consumer Behavior, Eight Edition,
    (Mind Mover Publishing House, Inc. 2004).p.14

    http://www.hornsby.nsw.gov.au/yourcouncil/index.cfm?NavigationID=1501,
    November 2005

    http://www.cssp.org/uploadFiles/Customer%20Satisfaction%20%20What%20R

    search%20Tells%20Us.pdf

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