No.

Incident ID

Incident Location

24304201401 HARO GIMBE AGARO (SDH)

24304201402 GONDER DANSHA (DWDM) & GONDER TEKILDENGAY (SDH)

24304201403 SODO ALABAKULETO (DWDM &SDH)

24304201404 BOMBAS KORE FAFEM (SDH)

24304201405 SIDISTKILO YEKA (METRO DWDM)

25304201401 DEMBIDOLO LALOKILE ALEMTEFERI (SDH)

STM4 - 1 to 5 (SEACOM) STM4 - 1 to 4 (DJIBOUTITEL) MPLS INTERAS LINK to GBS VIA KENYA VODACOM(1MBPS) & MPLS INTER-AS
25304201402 LINK to PCCW VIA DJIBOUTI E3 (34 MBPS)

STM4 - 1 to 5 (SEACOM) STM4 - 1 to 4 (DJIBOUTITEL) MPLS INTERAS LINK to GBS VIA KENYA VODACOM(1MBPS) & MPLS INTER-AS
25304201402 LINK to PCCW VIA DJIBOUTI E3 (34 MBPS)

25304201403 KARAMILE CHELANKO (DWDM & SDH)

26304201401 LALOKILE INANGO GIMBI (SDH)

10

26304201402 GUDER GINCHI (SDH)

10

26304201402 GUDER GINCHI (SDH)

12

27304201402 KULUBI WEST 1 & KULUBI WEST 2

13

27304201402 GARAGUDA 3 & GARAGUDA 4 (MICROWAVE 5000)

14

27304201404 KURMI 3 (MICROWAVE 5000)

15

27304201405 ALELTU SHENO CHACHA (SDH)

16

27304201402 ADDIS KETEMA MICROWAVE (METRO DWDM)

17

27304201403 NEGASH (SDH)

18

27304201404 UNMS (SUPERVISORY SOFTWARE)

19

27304201406 GORI KILTUKARA (SDH)

20

27304201407 DEMBI GECHI (SDH)

20

27304201407 AGARO BEDELE (SDH)

21

28304201401 UNMS (SUPERVISORY SOFTWARE)

22

28304201402 DEGAN GERBA (SDH)

23

28304201403 DEMBIDOLO LALOKILE ALEMTEFERI (SDH)

24

GONDER DEBARK (DWDM & SDH) & GONDER AMBAGIORGIS

28304201404 (SDH)

25

28304201405 ADDIS KETEMA MICROWAVE (METRO DWDM)

26

28304201406 YEKA SIDSIT KILO (AA RING 1) (METRO DWDM)

27

28304201407 EMC (1*STM 1)

28

28304201408 DEMBI GECHI (SDH)

29

29304201401 WELKITE GUBRE IMDIBIR (SDH)

30

31

32

33

34

35

36

37

38

39

40

41

42

Region/Zone

Month

Week No

Incident occurence Incident recognized

Date & Time
Date & Time

SWR & GAMBELA

Apr-14

18

4/23/2014 22:13

4/24/2014 0:18

NWR

Apr-14

18

4/24/2014 7:45

4/24/2014 9:29

SR & SSWR

Apr-14

18

4/24/2014 14:50

4/24/2014 15:10

ER & JIJIGA

Apr-14

18

4/24/2014 14:56

4/24/2014 16:02

AA (NAAZ)

Apr-14

18

4/24/2014 12:26

4/24/2014 16:23

WR & ASSOSA

Apr-14

18

4/25/2014 2:37

4/25/2014 5:03

DJIBOUTI

Apr-14

18

4/25/2014 16:22

4/25/2014 16:53

DJIBOUTI

Apr-14

18

4/25/2014 16:22

4/25/2014 16:53

ER & JIJIGA

Apr-14

18

4/25/2014 17:03

4/25/2014 18:34

WR & ASSOSA

Apr-14

18

4/25/2014 21:48

4/26/2014 3:02

AA (WAAZ)

Apr-14

18

4/26/2014 9:27

4/26/2014 12:04

AA (WAAZ)

Apr-14

18

4/26/2014 22:52

4/27/2014 1:02

ER & JIJIGA

Apr-14

18

4/27/2014 2:03

4/27/2014 2:19

AA (NAAZ)

Apr-14

18

4/27/2014 2:10

4/27/2014 2:25

Apr-14

18

4/27/2014 2:04

4/27/2014 2:28

AA (EAAZ)

Apr-14

18

4/27/2014 1:53

4/27/2014 2:34

AA (WAAZ)

Apr-14

18

4/27/2014 7:42

4/27/2014 9:33

NR

Apr-14

18

4/27/2014 12:31

4/27/2014 13:33

AA (NNOC)

Apr-14

18

4/27/2014 8:30

4/27/2014 21:33

WR & ASSOSA

Apr-14

18

4/27/2014 21:59

4/27/2014 22:57

SWR & GAMBELA

Apr-14

18

4/27/2014 22:02

4/27/2014 23:01

SWR & GAMBELA

Apr-14

18

4/28/2014 4:25

4/28/2014 8:20

AA (NNOC)

Apr-14

18

4/28/2014 0:30

4/28/2014 4:17

NER & SEMERA

Apr-14

18

4/28/2014 4:04

4/28/2014 4:20

WR & ASSOSA

Apr-14

18

4/28/2014 11:33

4/28/2014 11:53

NR

Apr-14

18

4/28/2014 16:19

4/28/2014 16:42

AA (WAAZ)

Apr-14

18

4/28/2014 15:41

4/28/2014 17:24

AA (NAAZ)

Apr-14

18

4/28/2014 21:12

4/28/2014 21:41

SAT

Apr-14

18

4/28/2014 21:22

4/29/2014 0:29

SWR & GAMBELA

Apr-14

18

4/28/2014 22:55

4/29/2014 6:34

AA (SWAZ)

Apr-14

18

4/29/2014 2:58

4/29/2014 6:37

NNOC CRISIS MANAGEMENT: DETAIL OF NETWORK INCIDENT REPORT (NG

Incident sent
Date & Time

Network (Legacy,NGN)

Nature of Problem

Problem Description

4/24/2014 0:33

NGN

POWER

INACTIVE OFT LINK

4/24/2014 9:44

NGN

OFC

INACTIVE OFT LINK

4/24/2014 15:25

NGN

OFC

INACTIVE OFT LINK

4/24/2014 16:17

NGN

POWER

INACTIVE OFT LINK

4/24/2014 16:38

NGN

OFC

INACTIVE OFT LINK

4/25/2014 5:18

NGN

POWER

INACTIVE OFT LINK

4/25/2014 17:08

NGN

INACTIVE OFT LINK

4/25/2014 17:08

NGN

INACTIVE OFT LINK

4/25/2014 18:49

NGN

4/26/2014 3:17

NGN

INACTIVE OFT LINK

4/26/2014 12:19

NGN

INACTIVE OFT LINK

4/27/2014 1:17

NGN

INACTIVE OFT LINK

4/27/2014 2:34

NGN

INACTIVE OFT LINK

4/27/2014 2:40

NGN

INACTIVE OFT LINK

OFC

INACTIVE OFT LINK

4/27/2014 2:43

NGN

INACTIVE OFT LINK

4/27/2014 2:49

NGN

INACTIVE OFT LINK

4/27/2014 9:48

NGN

OFC

INACTIVE OFT LINK

4/27/2014 13:48

NGN

POWER

INACTIVE OFT LINK

4/27/2014 21:48

NGN

4/27/2014 23:12

NGN

POWER

INACTIVE OFT LINK

4/27/2014 23:16

NGN

OFC

INACTIVE OFT LINK

4/28/2014 8:35

NGN

OFC

INACTIVE OFT LINK

4/28/2014 4:32

NGN

4/28/2014 4:35

NGN

4/28/2014 12:08

NGN

INACTIVE OFT LINK

4/28/2014 16:57

NGN

INACTIVE OFT LINK

4/28/2014 17:39

NGN

INACTIVE OFT LINK

4/28/2014 21:56

NGN

INACTIVE OFT LINK

4/29/2014 0:44

NGN

INACTIVE OFT LINK

4/29/2014 6:49

NGN

INACTIVE OFT LINK

4/29/2014 6:52

NGN

INACTIVE OFT LINK

INACTIVE OFT LINK

INACTIVE OFT LINK

POWER

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NGN

INACTIVE OFT LINK

NETWORK INCIDENT REPORT (NGN & LEGACY): 24 April, 2014 to 30 April, 2014
LOSS BEFORE CUT

LOSS AFTER CUT

Root cause

load batteries
ofc cut

ofc cut

power at KORE

signal loss
eepco outage and ats problem at LALOKILE

intentional ofc cut

ofc cut by railway constructions

eepco outage and at rest generator at NEGASH

eepco outage and ats problem at GORI

partial cut

partial cut

eepco outage and ats problem at GERBA

Severity

Customer Impact

Sources of Info.

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

Handler Department

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

32 GSM BTS

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

MAJOR INCIDENT

NAP

Repair Status

Recovery Date & Time Downtime

4/24/2014 2:04

3:51:00

4/24/2014 15:08

7:23:00

4/24/2014 19:25

4:35:00

4/24/2014 19:30

4:34:00

4/25/2014 19:43

31:17:00

4/25/2014 6:45

4:08:00

4/26/2014 11:53

19:31:00

4/26/2014 15:37

23:15:00

4/26/2014 11:26

18:23:00

4/27/2014 3:50

1:47:00

Remark

4/27/2014 8:23

6:30:00

4/27/2014 15:52

8:10:00

4/28/2014 11:25

22:54:00

4/28/2014 4:25

6:26:00

4/28/2014 12:31

14:29:00

4/28/2014 11:02

6:37:00

4/28/2014 4:49

0:45:00

DATE
24-Apr
25-Apr
26-Apr
27-Apr
28-Apr
29-Apr
30-Apr

POWER
5
3
1
3
2
7
6

TRANSMISSION OFC CUT

0
3
3
3
0
1
0
1
1
1
0
2
0
0

POWER
TRANSMISSION

OFC CUT

0
41739

41740

41741

41742

41743

41744

41745

9
8
7
6
OFC CUT

ANSMISSION

TRANSMISSION
4

POWER

3
2
1
0
41739

41740

41741

41742

41743

41744

41745

Mean time to repair (MTTR) between incident occurrence a

24-Apr
25-Apr
26-Apr
27-Apr
28-Apr
29-Apr
30-Apr

POWER
4:45:15

TRANSMISSION OFC CUT

24:14:17
34:00:20

38:24:00
33:36:00
28:48:00
24:00:00
19:12:00
14:24:00
9:36:00
4:48:00
0:00:00
24-Apr

25-Apr

26-Apr

27-Apr

28-Apr

29-Apr

een incident occurrence and incident resolution.

POWER
TRANSMISSION
OFC CUT

29-Apr

30-Apr

No.

Incident ID

Incident Location

OUT OF ETHIOPIA

Gateway Name

Month year

Week

April, 2014

18

NNOC CRISIS MANAGEMENT: DETAIL OF NETWORK INCIDE

Incident occurence
Date & Time

4/11/2014 12:13

Incident recognized
Date & Time

Incident sent Date

& Time

Legacy or ngn

Nature Problem

NGN

OUT OF ETHIOPIA

: DETAIL OF NETWORK INCIDENT REPORT (NGN & LEGACY): 17 April, 2014 to 23 April, 2014
Problem Description

Root Cause

Severity

10 * STM 4 (BOLE & DD GATEWAY)

OUT OF ETHIOPIA

CRITICAL INCIDENT

14
Customer Impact

IS service was secuered via

Aaternate Connection ?

Daily Monitor

Connection is secured but congestion is observed.

YES

NAP

Recovery Date &

Time

Downtime

Remark