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1 Introduction to Decision Making
Definitions
Factors that help effective decision making
6 Cs of decision making
Inherent personal traps
Conceptual blocks to creativity
Types of conceptual blocks
Barriers to creativity
Three components of creativity
2 Tools for creating new ideas
Attribute listing
Brainstorming
Visioning
3 Tools for defining problems
Kipling method
Problem statement
Challenge method
4 Creating a creative climate
5 Problem solving styles
6 Steps in problem solving
Defining the problem
Identifying success criteria
Understanding the problem environment
Generating alternative solutions
Analyzing facts, hidden assumptions, and unexpected impacts
Selecting the best decision
7 Tools for understanding complex situations
Appreciation
Drill-down
Cause & effect diagrams
System diagrams
SWOT analysis
Risk analysis
8 Bringing it all together
9 Developing a personal action plan
Key Learning Outcome Capabilities Impacted
> To understand the nuts and bolts of
effective decision making process
> To identify the conceptual blocks and
personal fears that accompany decisions
> Use the personal behaviors os self and
others to understand the various
decision making patterns
> Learn tools and strategies to churn out
new ideas and solutions for the same old
problem
> 3 powerful methods to define problem
and structure them methodically