OM0013-EMQ-002

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1. The __________________ has opened new ways for the customer to interact directly
with a firm.
World Wide Web
Communication
Web 2.0
Internet
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2. User confidence can be built on _____ visualisation.
1D
2D
3D
4D
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3. There is a competition when different organisations supply ___________ products to
satisfy customers in the same market sector.
Similar
Variety
Exchangeable
Hardware
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4. There are _______ types of performance objectives.
Five
Six
Two
Eight
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5. The Operations Manager makes decisions about the _________ of the process.
Design
Review
Requirements
Release
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6. The primary methodology used in manufacturing planning is:
S-DBR
DBR
POOGI
RBD
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7. A standard that helps maintain the quality of a companys products and services is known
as:
Work method
Work measurement
Quality management
Project planning
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8. The design and ongoing management of a firm's operation have a significant impact on
the ________________ success of the firm.
operational
social
financial
operational and financial
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9. ___________ is formed when two or more automated machines are linked by a transfer
system.
Automation
Automated assembly line
Automated flow line
Flexible manufacturing system
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10. In Robotics,__________ perform manufacturing process automatically.
ROP
MRP
IR
JIT