Tracyone T.

Qualls
3 1 0 . 7 2 2 . 5 1 6 3 t r a c y o n e q @g ma i l . c o m

EDUCATION Ve ni c e Hi g h Sc ho o l Class of 2012
High School Diploma CA

EXPERIENCE Nordstrom June 2013-Present
Salesperson CA
Create strong customer relationships promoting Nordstrom as the leader in cutting edge fashion,
exceptional customer service, and luxury products.
Maintain a neat, organized and efficient product floor at all times.
Open new accounts, i.e. Nordstrom retail, visa credit cards, or Nordstrom MOD cards(debit).
Responsible for achieving individual sales and department goals.

Community Development Technologies September 2012-May 2013
Communications Project Assistant CA
Managed social media accounts for three different projects. Ran weekly analytics and presented
reports to communications manager.
Provided consultation and technical assistance to designer for website development.
Conducted research and organizational assessment to implement multi-organizational content
management system. Developed and implemented the policy and permissions for uploads and
access to data.

Peets Coffee and Tea June 2012-March 2013
Barista CA
Greeted guests in a friendly manner, and with a smile. Always provided customer excellent service
and made guests feel welcome.
Operated cash register, took customers orders quickly and made sure the orders were correct.
Prepared and delivered quality beverage and products to customers.
Continually met sales goals for retail products, received awards for exceeding sales quotas.
Received perfect scores on 3 secret shopper evaluations.

Panera Bread September 2010-June 2012
Associate CA
Pleasantly greeted customers with genuine enthusiasm, and a smile.
Operated cash register, took customers orders quickly and accurately.
Prepared salads, sandwiches, soups and other entrees for guests.
Bussed tables, ensured dining space was quickly available for the next guests.

Pico Youth and Family Center November 2010-August 2012
Office Assistant/Event Coordinator CA
Answered telephones, took messages, responded to inquiries, provided secretarial and clerical
support to center staff.
Typed documents, edited and proofread when necessary, wrote thank-you letters and prepared
mailing lists.
Planned various community events. Handled all logistics of the events including negotiating and
securing the venues, organizing event and performance itineraries, and supervised rehearsals and
event set-up.

ADDITIONAL Excellent interpersonal communication skills both in person and by phone, with high professionalism.
SKILLS/ Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle
QUALIFICATIONS multiple concurrent projects. Accuracy and attention to detail. Ability to observe and fulfill customers
needs. Extremely welcoming and friendly personality. Ability to meet goals and deadlines.