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  • Quality Circles: A Way To Quality Improvement

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    King King
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    Quality circles are voluntary groups of employees that meet regularly to discuss and solve work-related problems. They operate on the principle that employee participation in decision-making and problem-solving improves quality. Quality circles have objectives like changing attitudes, developing self and team skills, and improving organizational culture and communication. They use tools like brainstorming, Pareto analysis, cause-and-effect diagrams, and control charts to identify, select, analyze and solve problems through generating alternative solutions and implementing an action plan. Benefits include increased productivity, improved quality, boosted employee morale and continuous improvement.

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    Quality Circles

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    Quality circles are voluntary groups of employees that meet regularly to discuss and solve work-related problems. They operate on the principle that employee participation in decision-making and problem-solving improves quality. Quality circles have objectives like changing attitudes, developing self and team skills, and improving organizational culture and communication. They use tools like brainstorming, Pareto analysis, cause-and-effect diagrams, and control charts to identify, select, analyze and solve problems through generating alternative solutions and implementing an action plan. Benefits include increased productivity, improved quality, boosted employee morale and continuous improvement.

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    6 views15 pages

    Quality Circles: A Way To Quality Improvement

    Uploaded by

    King King
    Quality circles are voluntary groups of employees that meet regularly to discuss and solve work-related problems. They operate on the principle that employee participation in decision-making and problem-solving improves quality. Quality circles have objectives like changing attitudes, developing self and team skills, and improving organizational culture and communication. They use tools like brainstorming, Pareto analysis, cause-and-effect diagrams, and control charts to identify, select, analyze and solve problems through generating alternative solutions and implementing an action plan. Benefits include increased productivity, improved quality, boosted employee morale and continuous improvement.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 15

    Quality Circles

    -A way to Quality improvement


    Submitted by
    Rahul B R
    Overview
    What are Quality Circles?
    Objectives
    Structure of QC
    How Do Quality Circles Work?
    Benefits
    QC Tools
    Problems with Quality Circles
    Conclusion


    What is a Quality Circle?
    Voluntary groups of employees
    Meeting on a regular basis to discuss &
    solve problems related to work.
    They operate on the principle that
    employee participation in decision-making
    and problem-solving improves the quality of
    work
    Ideal size 6-12 members
    Objectives
    Change in Attitude
    Self Development
    Team Spirit
    Improved Organizational Culture
    Improves communication
    Creates problem solving capability


    Characteristics
    Volunteers
    Set Rules and Priorities
    Decision made by consensus
    Organized approach to problem
    solving
    Members of a circle need to receive
    training
    Support of senior management
    required
    Members need to be empowered

    History
    Started in 1962 in Japan

    Kaoru Ishikawa is the creator of Quality
    Circles

    Movement in Japan is coordinated by
    Japanese Union of Scientists and
    Engineers (JUSE)

    In India Quality Circles is promoted by QCFI
    (Quality Circle Forum of India)
    Structure
    Steering committee
    Co-ordinator
    Facilitator
    Circle leader
    Circle members
    How Do Quality Circles
    Work?
    Problem
    Identification
    Problem
    selection
    Problem
    Analysis
    Generate alternative
    solutions
    Select the most
    appropriate solution
    Prepare plan
    of action
    Present
    solution
    Implementation
    Benefits
    Increase Productivity
    Improve Quality
    Boost Employee Morale
    Achievement satisfaction.
    Serves as cementing force
    Continuous improvement
    Brings about a change in environment

    Tools
    Brainstorming.
    Pareto analysis.
    Cause and effect diagram
    Histogram
    Scatter diagram
    Control chart

    PDCA wheel
    Pareto charts
    Problems with Quality Circles
    Inadequate Training
    Unsure of Purpose
    Not truly Voluntary
    Lack of Management Interest
    Quality Circles are not really
    empowered to make decisions.
    Relevance of quality circles
    where there is scope for group based solution
    of work related problems
    Manufacturing firms
    Factories
    Firms
    Schools
    Hospitals
    Universities
    Banks

    Conclusion
    Not limited to manufacturing firms
    only.
    Applicable for variety of
    organisations
    Relevant for factories, firms,
    schools, hospitals, universities,
    research institutes, banks,
    government offices etc.

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