PRODUCTIONS AND OPERATIONS MANAGEMENT

Course Code: MMS204 Credit Units: 03

Course Objective:
The aim of this course is to develop understanding of the strategic and functional issues in the operational
environment of any organization, of the various decisions involving the operational activities, and of the methods
which enable taking the best possible alternative decision.

Course Contents:

Module I: Introduction (4 hours)
Introduction of Operations Function and Operations Management in Service & manufacturing industry; Types of
Operations Processes; Operations Strategy

Module II: Strategic Decisions (10 hours)
Planning and Designing the Products/ Services: QFD; Facility Location: Factor Rating, Load-Distance, Centre of
Gravity & Median Method; Facility Layout: ALB, Block Diagramming; Capacity Planning and management:
Break-Even, Decision Tree; Project Management: (PERT/ CPM/ Resource Leveling)

Module III: Operating Decisions (6 hours)
Operations scheduling and Sequencing (One Process, Johnsons Rule for two serial processes); Introduction to
Supply Chain; Inventory Control and management: Deterministic and Probabilistic Models.
Module IV: Controlling and Improvement Decision (10 hours)
Productivity, Efficiency and Effectiveness; Process Capability, Understanding Quality; Quality Costs; 7 QC Tools,
QC Methods and Acceptance Sampling; Introduction to TQM; Contributions of Quality Gurus: Deming,
Feigenbaum, Juran, Crosby; Quality circles, Kaizen; Industrial safety & Ergonomics; Green operations management

Examination Scheme:

Components P Q A ME EE
Weightage (%) 5 5 5 15 70

Text & References:

Evans & Collier (2007), Operations Management: An Integrated Goods and Service Approach, Cengage
Gaither & Frazer (2008), Operation Management, Cengage Publication.
Heizer, Render, Jagadeesh (2009), Operations Management, Pearson Education, India
Mahadevan (2007), Operations Management: Theory and Practice, Pearson Education, India
Martinich, J (2009), Production and Operations Management, Wiley Publication
Russell and Taylor (2009), Operations Management along the Supply Chain, Wiley