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    Sec 02 How To Think About Quality

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    The document discusses how to think about quality. It defines quality as meeting customer needs and providing customer satisfaction. Quality is also defined as freedom from deficiencies and fitness for use. The document notes that standardizing definitions of key terms reduces internal confusion. Planning, controlling, and improving processes can help reduce costs by eliminating deficiencies and preventing errors and reworks. The Juran Trilogy diagram shows the three processes of quality planning, quality control, and quality improvement.

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    Sec 02 How To Think About Quality

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    api-3699912
    8 views7 pages
    The document discusses how to think about quality. It defines quality as meeting customer needs and providing customer satisfaction. Quality is also defined as freedom from deficiencies and fitness for use. The document notes that standardizing definitions of key terms reduces internal confusion. Planning, controlling, and improving processes can help reduce costs by eliminating deficiencies and preventing errors and reworks. The Juran Trilogy diagram shows the three processes of quality planning, quality control, and quality improvement.

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    The document discusses how to think about quality. It defines quality as meeting customer needs and providing customer satisfaction. Quality is also defined as freedom from deficiencies and fitness for use. The document notes that standardizing definitions of key terms reduces internal confusion. Planning, controlling, and improving processes can help reduce costs by eliminating deficiencies and preventing errors and reworks. The Juran Trilogy diagram shows the three processes of quality planning, quality control, and quality improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    8 views7 pages

    Sec 02 How To Think About Quality

    Uploaded by

    api-3699912
    The document discusses how to think about quality. It defines quality as meeting customer needs and providing customer satisfaction. Quality is also defined as freedom from deficiencies and fitness for use. The document notes that standardizing definitions of key terms reduces internal confusion. Planning, controlling, and improving processes can help reduce costs by eliminating deficiencies and preventing errors and reworks. The Juran Trilogy diagram shows the three processes of quality planning, quality control, and quality improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 7

    W TO THINK ABOUT QUALIT

    1
    Sec 02 HOW TO THINK ABOUT QUALITY?

    Abstract

    nition of quality. We will also learn the benefits of Standardization .

    ree processes : Quality Planning Process (Sec 4), Quality Control Process (Sec 5) an

    nd how much planning , controlling and improvement processes will require from ma

    2
    Sec 02 HOW TO THINK ABOUT QUALITY?

    Those features of products which


    Meet customer needs and thereby
    Provide customer satisfaction

    freedom from deficiencies

    Quality

    fitness for use

    conformance to specification

    3
    Sec 02 HOW TO THINK ABOUT QUALITY?

    e internal confusion by standardizing the definitions of key words and phrases. Th

    4
    Sec 02 HOW TO THINK ABOUT QUALITY?

    of all costs that would disappear if there were no deficiencies—no errors, no re

    viously add to producers’ costs. Deficiencies that occur after sale add to custome

    “vision” for the organization, along with policies and goals. Managing for quali

    5
    Sec 02 HOW TO THINK ABOUT QUALITY?

    Juran Trilogy Diagram

    s waste?
    raised Because
    the defect
    the level
    operating
    to over
    process
    40 percent
    was planned that way
    . This spike resulted
    . from some unplan

    6
    Sec 02 HOW TO THINK ABOUT QUALITY?

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