C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC

1 Abeba Dinku F
20 ITML5/16/04/
R
2 Alem Melese Tesfaw F 20 ITML5/16/04/
R

3 Alemnesh Damtew Ayele F 19 ITML5/07/04/
R

4 Alemtsehay Belete Akele F 20 ITML5/12/04/
R
5 Aster Anbassie Lamma F 19 ITML5/02/04/
R

6 Aster Wondimu Shewaye F 19 ITML5/18/04/
R

7 Betelhem Ashenafi TesfayeF 19 ITML5/01/04/
R

8 Bizuayehu Demisse
Asmamaw
F 19 ITML5/04/04/
R

9 Dagmawit Mengestu F 19 ITML5/24/04/
R
10 Desta Umma Ararso F 20 ITML5/06/04/
R

11 Faiza Edlu Zerga F 19 ITML5/17/04/
R

12 Genzeb Desta Fantabil F 20 ITML5/11/04/
R

13 Hana Kebede Wondmu F 20 ITML5/20/04/
R

14
Manayesh lemecha
Ayano F 19 ITML5/19/04/
R
15 Mekonnen Dejene
Ketema
M 22 ITML5/08/04/
R
16 Nigist Haile Ahmed F 19 ITML5/10/04/
R

17 Nigste Beyene Ababu F 20 ITML5/22/04/
R

18 Rahawa Abadi G/kidan F 21 ITML5/23/04/
R

19 Senait Asgedom Gebrewahid F 19 ITML5/21/04/
R

20 Taza Gebrekidan Adane F 21 ITML5/05/04/
R

21 Tinsae Assefa Yehuala F 20 ITML5/03/04/
R

I
n
s
t
i
t
u
t
i
o
n
a
l

A
s
s
e
s
s
m
e
n
t
Work with
others
Receive
and
Respond
to
workplace
Communi
cation
Demonstr
ate work
Value
ID Age Sex Name of Trainee NO.
Module Code & Competency
Date of end training: Sene 2006 E.C
Operating
Personal
Computer
Install
Software
Appliation
Recordin
g
Client
Support
Requirem
ents
Protect
Applicatio
n
or System
software
Occupational Standard Title : IT Service Mgt.
Occupational Code : ICT ITS
Qualification : Level V
Date of starting training :Meskerem 2004 E.C
Connecting
Hardware
Peripherals
1
0
0
%
Cooperative Training
Maintaining
equipment
& software
Inventory &
documentati
on
Apply
Quality
Standard
C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC
I
n
s
t
i
t
u
t
i
o
n
a
l

A
s
s
e
s
s
m
e
n
t
Work with
others
Receive
and
Respond
to
workplace
Communi
cation
Demonstr
ate work
Value
ID Age Sex Name of Trainee NO.
Module Code & Competency
Operating
Personal
Computer
Install
Software
Appliation
Recordin
g
Client
Support
Requirem
ents
Protect
Applicatio
n
or System
software
Connecting
Hardware
Peripherals
1
0
0
%
Maintaining
equipment
& software
Inventory &
documentati
on
Apply
Quality
Standard
Name : _____________________
Registrar:_______________________
Date ________Sig. ____________
C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC
1 Alem Melese Tesfaw F 20 ITML5/16/04/R
2 Alemnesh Damtew Ayele F 19 ITML5/07/04/R
3 Alemtsehay Belete Akele F 20 ITML5/12/04/R
4 Aster Anbassie Lamma F 19 ITML5/02/04/R
5 Aster Wondimu Shewaye F 19 ITML5/18/04/R
6 Betelhem Ashenafi TesfayeF 19 ITML5/01/04/R
7 Bizuayehu Demisse
Asmamaw
F 19 ITML5/04/04/R
8 Dagmawit Mengestu F 19 ITML5/24/04/R
9 Desta Umma Ararso F 20 ITML5/06/04/R
10 Faiza Edlu Zerga F 19 ITML5/17/04/R
11 Genzeb Desta Fantabil F 20 ITML5/11/04/R
12 Hana Kebede Wondmu F 20 ITML5/20/04/R
13
Manayesh lemecha
Ayano F 19 ITML5/19/04/R
14 Mekonnen Dejene
Ketema
M 22 ITML5/08/04/R
15 Nigist Haile Ahmed F 19 ITML5/10/04/R
16 Nigste Beyene Ababu F 20 ITML5/22/04/R
17 Rahawa Abadi G/kidan F 21 ITML5/23/04/R
18 Senait Asgedom Gebrewahid F 19 ITML5/21/04/R
19 Taza Gebrekidan Adane F 21 ITML5/05/04/R
20 Tinsae Assefa Yehuala F 20 ITML5/03/04/R
Name : _____________________
Registrar:_______________________
Date ________Sig. ____________
1
0
0
%
I
n
s
t
i
t
u
t
i
o
n
a
l

A
s
s
e
s
s
m
e
n
t
Access &
use Internet
Operate
Database

Application
Update &
Document
Operationa
l
Procedure
Administr
ate
Network
&
Hardware
Peripheral
s
Care for
Network
and
Computer
Hardware
NO. Name of Trainee SexAge ID
Module Code & Competency
Participate
in
workplace
Communi
cation
Work in
Team
Environm
ent
Implement
Maintenan
ce
Procedures
Maintain
Equipment
and
Consumabl
es
Apply
Problem
Solving
Techniques
to
Routine
Malfunctio
n
Occupational Standard Title : IT Service Mgt.
Occupational Code : ICT ITS
Qualification : Level V Cooperative Training
Date of starting training :Meskerem 2004 E.C
Date of end training: Sene 2006 E.C
Registrar:_______________________
C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC C NYC
1 Alem Melese Tesfaw F 20 ITML5/16/04/
R
2 Alemnesh Damtew Ayele F 19 ITML5/07/04/
R
3 Alemtsehay Belete Akele F 20 ITML5/12/04/
R
4 Aster Anbassie Lamma F 19 ITML5/02/04/
R
5 Aster Wondimu Shewaye F 19 ITML5/18/04/
R
6 Betelhem Ashenafi TesfayeF 19 ITML5/01/04/
R
7 Bizuayehu Demisse
Asmamaw
F 19 ITML5/04/04/
R
8 Dagmawit Mengestu F 19 ITML5/24/04/
R
9 Desta Umma Ararso F 20 ITML5/06/04/
R
10 Faiza Edlu Zerga F 19 ITML5/17/04/
R
11 Genzeb Desta Fantabil F 20 ITML5/11/04/
R
12 Hana Kebede Wondmu F 20 ITML5/20/04/
R
13
Manayesh lemecha
Ayano F 19 ITML5/19/04/
R
14 Mekonnen Dejene
Ketema
M 22 ITML5/08/04/
R
15 Nigist Haile Ahmed F 19 ITML5/10/04/
R
16 Nigste Beyene Ababu F 20 ITML5/22/04/
R
17 Rahawa Abadi G/kidan F 21 ITML5/23/04/
R
18 Senait Asgedom Gebrewahid F 19 ITML5/21/04/
R
19 Taza Gebrekidan Adane F 21 ITML5/05/04/
R
20 Tinsae Assefa Yehuala F 20 ITML5/03/04/
R
Name : _____________________ Date ________Sig. ____________
Registrar:_______________________
Gather
Data on
Business
Requirem
ents
Determine
Best-Fit
Topology
Configur
e and
Administ
er Server
Create
Technical
Document
ation
Monitor
Administe
r stem and
Network
Security
Monitor
and
Implementa
tion of
work
plan/Activi
ties
NO. Name of Trainee SexAge ID
Module Code & Competency
Conduct/Fa
cilitate user
training
Apply
Quality
Control
Lead
Small
Teams
Lead
Workplac
e
Communi
cation
Occupational Standard Title : IT Service Mgt.
Occupational Code : ICT ITS
Qualification : Level V Cooperative Training
Date of starting training :Meskerem 2004 E.C
Date of end training: Sene 2006 E.C
Provide
first level
remote
help
Desk
support
Identify
and resolve
network
Problems

1
0
0
%
I
n
s
t
i
t
u
t
i
o
n
a
l

A
s
s
e
s
s
m
e
n
t
C NYC C NYC C NYC NYC C NYC C NYC C NYCNYC
1 ITML5/16/04/R
2 ITML5/07/04/R
3 ITML5/12/04/R
4 ITML5/02/04/R
5 ITML5/18/04/R
6 ITML5/01/04/R
7 ITML5/04/04/R
8 ITML5/24/04/R
9 ITML5/06/04/R
10 ITML5/17/04/R
11 ITML5/11/04/R
12 ITML5/20/04/R
13 ITML5/19/04/R
14 ITML5/08/04/R
15 ITML5/10/04/R
16 ITML5/22/04/R
17 ITML5/23/04/R
18 ITML5/21/04/R
19 ITML5/05/04/R
20 ITML5/03/04/R
Name : _____________________ Date ________Sig. ____________
Registrar:_______________________
1
0
0
%
I
n
s
t
i
t
u
t
i
o
n
a
l

A
s
s
e
s
s
m
e
n
t
Plan and
Organize
Work
Assist with policy Development
for clint support
Build
internet
infrastruct
ure
Mig
rate
to
new
Tec
hno
log
y
Determine
Maintenance
Strategy
Establish Quality
Standard
Utilize
Specializ
ed
Commun
ication
skills
De
vel
op
tea
m
and
ind
ivi
dua
NO. ID NO
Module Code & Competency
Occupational Standard Title : IT Service Mgt.
Occupational Code : ICT ITS
Qualification : Level V Cooperative Training
Date of starting training :Meskerem 2004 E.C
Date of end training: Sene 2006 E.C
C NYC C NYC C NYC NYC C NYC C NYC C NYC
1 ITML5/16/04/R
2 ITML5/07/04/R
3 ITML5/12/04/R
4 ITML5/02/04/R
5 ITML5/18/04/R
6 ITML5/01/04/R
7 ITML5/04/04/R
8 ITML5/24/04/R
9 ITML5/06/04/R
10 ITML5/17/04/R
11 ITML5/11/04/R
12 ITML5/20/04/R
13 ITML5/19/04/R
14 ITML5/08/04/R
15 ITML5/10/04/R
16 ITML5/22/04/R
17 ITML5/23/04/R
18 ITML5/21/04/R
19 ITML5/05/04/R
20 ITML5/03/04/R
Name : _____________________
I
n
s
t
i
t
u
t
i
o
n
a
l

A
s
s
e
s
s
m
e
n
t
Establish
and
Maintain
Client user
liaison
Prepare disaster recovery and
contingency plan
Develop
system
infrastruture
design plan
Plan
and
monit
or the
syste
m
pilot
Research and
review
hardware
technology
options for
organizations
Match IT needs with
the straegic direction
of the enteprise
enterprise
Implement
quality
assurance
processes for
busines
solutions
NO. ID NO
Module Code & Competency
Date ________Sig. ____________
Occupational Standard Title : IT Service Mgt.
Occupational Code : ICT ITS
Qualification : Level II Cooperative Training
Date of starting training :Meskerem 2004 E.C
Date of end training: Sene 2006 E.C
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC C NYC C NYC C NYC C NYC
1 ITML5/16/04/R
2 ITML5/07/04/R
3 ITML5/12/04/R NG
4 ITML5/02/04/R
5 ITML5/18/04/R
6 ITML5/01/04/R
7 ITML5/04/04/R
8 ITML5/24/04/R
9 ITML5/06/04/R
10 ITML5/17/04/R
11 ITML5/11/04/R
12 ITML5/20/04/R
13 ITML5/19/04/R
14 ITML5/08/04/R
15 ITML5/10/04/R
16 ITML5/22/04/R
17 ITML5/23/04/R
18 ITML5/21/04/R
19 ITML5/05/04/R
20 ITML5/03/04/R
21 ITML5/03/04/R
Module Code & Competency
Occupational Code : ICT DBA
Qualification : Level V
Entry : 2004 E.C
Date of end training: Sene 2006E.C
N
O
.
Maintainin
g
equipment
& software
Inventory &
documentat
ion
Wor
k
with
othe
rs
Receive
and
Respond
to
workplace
Communi
cation
Demonstr
ate work
Value
Occupational Standard Title :IT Service Mgt.
ID NO
Civic I Operating
Personal
Computer
Apply
Quality
Standard
KAB I
R
e
m
a
r
k
Connectin
g
Hardware
Peripheral
s
Install Software Appliation
Recording
Client
Support
Requirement
s
Prote
ct
Appl
icati
on
or
Syste
m
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC C NYC C NYC C NYC C NYC
Module Code & Competency
N
O
.
Maintainin
g
equipment
& software
Inventory &
documentat
ion
Wor
k
with
othe
rs
Receive
and
Respond
to
workplace
Communi
cation
Demonstr
ate work
Value
ID NO
Civic I Operating
Personal
Computer
Apply
Quality
Standard
KAB I
R
e
m
a
r
k
Connectin
g
Hardware
Peripheral
s
Install Software Appliation
Recording
Client
Support
Requirement
s
Prote
ct
Appl
icati
on
or
Syste
m
Date ________Sig. ____________
Name : _____________________
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC C NYC C NYC C NYC C NYC
1 ITML5/16/04/R
2 ITML5/07/04/R
3 ITML5/02/04/R
4 ITML5/18/04/R
5 ITML5/01/04/R
6 ITML5/04/04/R
7 ITML5/24/04/R
8 ITML5/06/04/R
9 ITML5/17/04/R
10 ITML5/11/04/R
11 ITML5/19/04/R
12 ITML5/08/04/R
13 ITML5/10/04/R
14 ITML5/22/04/R
15 ITML5/23/04/R
16 ITML5/21/04/R
17 ITML5/05/04/R
18 ITML5/03/04/R
Date ________Sig. ____________
Name : _____________________
Date of end training: Sene 2006E.C
Civic II KAB II
ID NO
R
e
m
a
r
k
Access &
use
Internet
Operate Database
Application
Update &
Document
Operationa
l
Procedure
Adm
inistr
ate
Netw
ork
&
Hard
ware
Perip
heral
Care for
Network
and
Computer
Hardware
Module Code & Competency
Appl
y
Prob
lem
Solv
ing
Tech
niqu
es to
Rout
Participate
in
workplace
Communi
cation
Work in
Team
Environm
ent
Occupational Standard Title :IT Service Mgt.
Entry : 2004 E.C
Implement
Maintenance
Procedures
Maintain
Equipment
and
Consumabl
es
N
O
.
Occupational Code : ICT DBA
Qualification : Level V
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC C NYC C NYC C NYC C NYC C NYC C NYC
1
ITML5/16/04/R
2
ITML5/07/04/R
3
ITML5/02/04/R
4
ITML5/18/04/R
5
ITML5/01/04/R
6
ITML5/04/04/R
7
ITML5/24/04/R
8
ITML5/06/04/R
9
ITML5/17/04/R
10
ITML5/11/04/R
11
ITML5/19/04/R
12
ITML5/08/04/R
13
ITML5/10/04/R
14
ITML5/22/04/R
15
ITML5/23/04/R
16
ITML5/21/04/R
17
ITML5/05/04/R
18
ITML5/03/04/R
Name : _____________________
Date ________Sig. ____________
Monitor
Administ
er stem
and
Network
Security
Provide first
level remote
help Desk
support
Mon
itor
and
Impl
eme
ntati
on
of
Apply
Quality
Control
ID NO
Occupational Standard Title :IT Service Mgt.
Improve
business
Practice
KAB III
Lead
Workplace
Communic
ation
Occupational Code : ICT DBA
Qualification : Level V
Module Code & Competency
Configure
and
Administe
r Server
N
O
.
Lead
Small
Teams
Entry : 2004 E.C
Date of end training: Sene 2006E.C
Civic III
Conduct/
Facilitate
user
training
Determine Best-Fit Topology
Gather
Data on
Business
Require
ments
Identify
and
resolve
network
Problems
Crea
te
Tech
nical
Doc
ume
ntati
on
R
e
m
a
r
k
I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
Module Code & Competency
Plan and
Organize
Work
I
C
T

H
N
S
3
0
8

0
7
1
0
Civic III
R
e
m
a
r
k
Occupational Standard Title :IT Service Mgt.
Occupational Code : ICT DBA
Qualification : Level V
Entry : 2004 E.C
Utilize
Specialized
Communic
ation skills
I
C
T

H
N
S
3
0
7

0
7
1
0
I
C
T

H
N
S
3
0
5

0
7
1
0
Date of end training: Sene 2006E.C
N
O
.
ID NO
Dev
elop
team
and
indi
vidu
als
Build
internet
infrastructur
e
Migr
ate
to
new
Tech
nolo
gy
Determine
Maintenance
Strategy
Establish Quality
Standard
Assist with policy Development for
clint support
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC C NYC
1
ITML5/16/04/R

2
ITML5/07/04/R

3
ITML5/02/04/R

4
ITML5/18/04/R

5
ITML5/01/04/R

6
ITML5/04/04/R

7
ITML5/24/04/R

8
ITML5/06/04/R

9
ITML5/17/04/R

10
ITML5/11/04/R

11
ITML5/19/04/R

12
ITML5/08/04/R

13
ITML5/10/04/R

14
ITML5/22/04/R

I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
I
C
T

H
N
S
3
0
8

0
7
1
0
Civic III
R
e
m
a
r
k
I
C
T

H
N
S
3
0
7

0
7
1
0
I
C
T

H
N
S
3
0
5

0
7
1
0
N
O
.
ID NO
I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
Module Code & Competency
Plan and
Organize
Work
I
C
T

H
N
S
3
0
8

0
7
1
0
Civic III
R
e
m
a
r
k
Utilize
Specialized
Communic
ation skills
I
C
T

H
N
S
3
0
7

0
7
1
0
I
C
T

H
N
S
3
0
5

0
7
1
0
N
O
.
ID NO
Dev
elop
team
and
indi
vidu
als
Build
internet
infrastructur
e
Migr
ate
to
new
Tech
nolo
gy
Determine
Maintenance
Strategy
Establish Quality
Standard
Assist with policy Development for
clint support
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC C NYC
I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
I
C
T

H
N
S
3
0
8

0
7
1
0
Civic III
R
e
m
a
r
k
I
C
T

H
N
S
3
0
7

0
7
1
0
I
C
T

H
N
S
3
0
5

0
7
1
0
N
O
.
ID NO
15
ITML5/23/04/R

16
ITML5/21/04/R

17
ITML5/05/04/R

18
ITML5/03/04/R

Date ________Sig. ____________
Name : _____________________
Civic III
R
e
m
a
r
k
I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
I
C
T

H
N
S
3
0
7

0
7
1
0
Establis
h and
Maintain
Client
user
liaison
Prepare disaster recovery and
contingency plan
Develop
system
infrastruture
design plan
Plan
and
moni
tor
the
syste
m
pilot
Research
and review
hardware
technology
options for
organizatio
ns
Match IT needs
with the straegic
direction of the
enteprise enterprise
Occupational Standard Title :IT Service Mgt.
Occupational Code : ICT DBA
Qualification : Level V
Entry : 2004 E.C
Implement
quality
assurance
processes
for busines
solutions
I
C
T

H
N
S
3
0
5

0
7
1
0
Date of end training: Sene 2006E.C
N
O
.
ID NO
Module Code & Competency
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC
1
ITML5/16/04/R
2
ITML5/07/04/R
3
ITML5/02/04/R
4
ITML5/18/04/R
5
ITML5/01/04/R
6
ITML5/04/04/R
7
ITML5/24/04/R
8
ITML5/06/04/R
9
ITML5/17/04/R
10
ITML5/11/04/R
11
ITML5/19/04/R
12
ITML5/08/04/R
13
ITML5/10/04/R
Civic III
R
e
m
a
r
k
I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
I
C
T

H
N
S
3
0
7

0
7
1
0
I
C
T

H
N
S
3
0
5

0
7
1
0
N
O
.
ID NO
Civic III
R
e
m
a
r
k
I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
I
C
T

H
N
S
3
0
7

0
7
1
0
Establis
h and
Maintain
Client
user
liaison
Prepare disaster recovery and
contingency plan
Develop
system
infrastruture
design plan
Plan
and
moni
tor
the
syste
m
pilot
Research
and review
hardware
technology
options for
organizatio
ns
Match IT needs
with the straegic
direction of the
enteprise enterprise
Implement
quality
assurance
processes
for busines
solutions
I
C
T

H
N
S
3
0
5

0
7
1
0
N
O
.
ID NO
Module Code & Competency
C NYC C NYC C NYC NYC C NYC C NYC C NYC NYC
Civic III
R
e
m
a
r
k
I
C
T

H
N
S
3
0
1

0
7
1
0
I
C
T

H
N
S
3
0
2

0
7
1
0
I
C
T

H
N
S
3
0
3

0
7
1
0
I
C
T

H
N
S
3
0
4

0
7
1
0
I
C
T

H
N
S
3
0
6

0
7
1
0
I
C
T

H
N
S
3
0
7

0
7
1
0
I
C
T

H
N
S
3
0
5

0
7
1
0
N
O
.
ID NO
14
ITML5/22/04/R
15
ITML5/23/04/R
16
ITML5/21/04/R
17
ITML5/05/04/R
18
ITML5/03/04/R
Name : _____________________
Date ________Sig. ____________