Chapter 2 Leadership

The most important and critical issue

for quality system success.
Why need good leaders for total
quality management system?

What makes a good
leader/leadership?
Vision
Cohesion, synergy and collaboration
Empower people
Core values
Shared values
Ethics
Proactive and problem prevention
Communications

What leadership? (Core Values)
Customer-driven quality
Continuous improvement
Human assets
Prompt responses
Upstream efforts
Long term planning
Objective decision making
Partnership
Responsibility and citizenship
Results focus


Shared Values
Truth and Honesty
Trust
Unselfishness
Receptive
Personal risks
Credits to others
Integrity
Considerate to others
Leaders don't create followers,
they create more leaders.

Tom Peters in "Fast Company"
Effective Leadership, by David L.
Goetsch, Prentice Hall, 2005
Effective Leadership: Step 1-5
1. Develop a vision and commit to achieving it.
2. Project unquestionable integrity and selflessness.
3. Establish credibility and good stewardship.
4. Develop a can-do attitude and seek responsibility
5. Develop self-discipline, time management and
execution skills.
Effective Leadership, by David L.
Goetsch, Prentice Hall, 2005
Effective Leadership: Step 6-10
6. Be a creative problem solver and decision
maker.
7. Be a positive change agent.
8. Be an effective team builder.
9. Empower followers to lead themselves.
10. Be an effective conflict managers and
consensus builder

Vision Statement
Declaration
Realistic picture
Concise
Mission Statement
Who we are?
Who are the customers?
What we do?
How we do it?
Quality Policy Statement
A general guide for everyone
Approved by the CEO
Awareness and implemented by everyone
Required by ISO/QS 9000 standards for
quality systems.