TRAINING

AND
DEVELOPMENT
GROUP 8

Gina
Ruchi
Swati
Shipra
Sonal
Swayamwara
 W h y T ra i n i n g
v e lo p m e n t?
and De

ENHANCES
PRODUCTIVITY
OF
BUSINESS
INCREASES
EFFECTIVENESS
DEVELOPS
RAISES OF
PEOPLE IMPROVES
MORALE ORGANISATION
PERFORMANCE
 Instructional System Design
Model
•ASSESS
NEEDS

•DESIGN
AND
DEVELO
P
•DELIVE
R

•EVALUAT
E
 P.R.I.D.E
(Personal Responsibility In Delivering
Excellence)

• Induction
• Personality Development
• Operation skills
• Others
 INDUCTION

• General training

• Mandatory training

• Job training

• Evaluation
ROLE PLAY
IF YOU DRESS BADLY, THEY REMEMBER
THE CLOTHES, BUT IF YOU DRESS
WELL THEY REMEMBER YOU 
 TELEPHONE ETIQUETTES
• Pick up the call in three rings.
• Make sure you state your name and the full name
of the hotel.

This reflects professionalism and sets the

standard for your hotel and the service you stand
for.
Training_Planner.doc
 Serious Game for
Hospitality Training-
handle daily hotel
operation
activities.mp4
EVALUATION
•FEEDBACK

ER S
O PP
H
ER YS
YST
•M E S
L
• SA IT
AUD
ENVIRONMENT AWARENESS
• Energy conservation
• Water conservation
• Solid waste management
• Community outreach
• Building infrastructure
• Land use
• Environmental management
 SECURITY
• Where am I now?
• Where am I going?
• How can I best get from point "A" to
point "B"?
• What training techniques, methods and
organizational style offer the most
effective and efficient use of available
resources?
 CONCLUSION

• Performance management

• Compensation
OVER TO THE
PERFORMANCE
MANAGEMENT
TEAM!!!!!