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GISELE LIMA

3618, Evergreen Glade Dr, Kingwood, TX 77339


Home (281)358-6082 - Cell (281) 705-2169 – look@giselesdesk.com

Summary of qualifications
 Bilingual - Portuguese/English.
 Strong communication and interpersonal skills.
• Exceptional Microsoft Office skills.
 Proficiency in Adobe Photoshop, Adobe Illustrator and Dreamweaver.
 Have a track record of working in marketing and customer service.
• Designed and constructed the website www.giselesdesk.com.

Work Experience
Reservations Sales Agent - Continental Airlines - Houston, TX (2007 – Aug 2008)
• Responsible for incoming phone calls for Portuguese Desk and general sales that included
booking domestic and international itineraries.
• Efficiently handled special requests assisting all customers including those with disabilities.
• Experience with customer service and sales techniques effectively addressing the customer
needs.

Marketing Assistant - Fionda Industria e Comércio Ltda. - Sao Paulo , Brazil (2001 – 2002)
• Responsible for the training of regional managers in use of new promotional materials and
client relations including video presentations and graphic design.
• Produced promotional trade show materials (banners, photography, folders).
• Developed and maintained partnerships with companies such as Johnson & Johnson.
• Created an internal employee incentive and reward program.

Administrative Assistant - Lord Industrial Ltda. - Sao Paulo, Brazil (1998-2000)


• Provided senior level administrative support and assistance with the coordination.
• Developed market research and created and created detailed Power Point presentations to the
Division President and his staff.
• Established relationships with potential company acquisitions and marketing prospects.
• Attended and staffed national trade show exhibits.

Education
• University - PUC (Pontificia Universidade Catolica), Brazil (1997 – 2000)
BA Marketing and Communications.

• Suffolk Community College – Long Island, NY (2003 – 2004)


English as a Second Language.

• Lone Star College – Kingwood, TX


Currently enrolled in the Visual Communications program.

~References Available Upon Request~

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