Catherine T.

Eliot
CBDCI Compound, Molave, Tayud, Liloan, Cebu
Mobile No.: +639229595!3
"mail #dd$e%%: elio&'a&(e$ine)ya(oo.'om
Objective: To ob&ain a CUSTOMER CARE SPECIALIST po%i&ion &(a& *ill e++e'&ively u&ili,e a'-ui$ed %.ill%, e/pe$&i%e,
'$ea&ive &alen&%, and 'ommi&men& &o e/'ellen'e.
Skills:
Compu&e$ Li&e$a&e
In&e$ne& 0avvy
"/'ellen& in 1$al and 2$i&&en Communi'a&ion
Ba%i' *eb (o%&in3 .no*led3e
Ba%i' .no*led3e on M0 1u&loo., T(unde$bi$d, and Ma' Mail
Personal Data:
Bi$&( Da&e : 4anua$y 5, 6955
Bi$&( 7la'e : Cebu Ci&y
Ci&i,en%(ip : 8ilipino
9eli3ion : C($i%&ian
Lan3ua3e 0po.en: 8ilipino and "n3li%(
Civil 0&a&u% : 0in3le
E!lo"ent #istor":
COMPA$%: Tele&e'( In'o$po$a&ed
ADDRESS: 1a.$id3e I.T Cen&e$, #.0. 8o$&una 0&$ee&, Banilad, Mandaue Ci&y
TIME O& E'PERIE$CE: 8eb$ua$y 2:, 26: ; 4uly 26, 26:
POSITIO$: Cu%&ome$ 0e$vi'e 9ep$e%en&a&ive I
(O) DESCRIPTIO$:
<andled 'u%&ome$=% 'omplain&% $e3a$din3 p$odu'&% and %e$vi'e%.
>p%ell %e$vi'e% and p$odu'&% a+&e$ $e%olvin3 'u%&ome$=% i%%ue%.
>pda&e 'u%&ome$?% a''oun& a% pe$ 'u%&ome$ $e-ue%&.
COMPA$%: Conver*"s Cor!oration
ADDRESS: 9. #$'ena% 0&$ee&, #$'ena% "%&a&e%, Bana*a <ill%, Cebu Ci&y 6
TIME O& E'PERIE$CE: 1'&obe$ 263 ; 8eb$ua$y 26:
POSITIO$: Cu%&ome$ Ca$e 9ep$e%en&a&ive Level 2
(O) DESCRIPTIO$:
#%%i%&ed 'u%&ome$% *(o (ave %pe'i+i' in-ui$ie% and up%ell %e$vi'e% and p$odu'&%.
T$ouble%(oo& p(one i%%ue%.
"/plained billin3 and 'o$$e'&ed billin3 i%%ue% i+ ne'e%%a$y.
COMPA$%: 0ealand Indu%&$ial 0upply
ADDRESS:>ni& @. 841 Buildin3 M.C. B$ione% 0&. <i3(*ay, Mandaue Ci&y
TIME O& E'PERIE$CE:0ep&embe$ 6, 266A 8eb$ua$y 29, 262
POSITIO$: 0ale% 9ep$e%en&a&ive
(O) DESCRIPTIO$:
7$e%en&ed and %ell 'ompany p$odu'&% and %e$vi'e% &o 'u$$en& and po&en&ial 'lien&%.
Mana3ed a''oun& %e$vi'e% &($ou3( -uali&y '(e'.% and o&(e$ +ollo*Aup.
7$epa$ed a va$ie&y o+ %&a&u% $epo$&%, in'ludin3 a'&ivi&y, 'lo%in3%, +ollo*Aup, and ad(e$en'e &o 3oal%.
COMPA$%: Tele&e'( In'o$po$a&ed
ADDRESS: 1a.$id3e I.T Cen&e$, #.0. 8o$&una 0&$ee&, Banilad, Mandaue Ci&y
TIME O& E'PERIE$CE: Novembe$ 65, 26 ; Ma$'( 6, 266
POSITIO$: Te'(ni'al 0uppo$& 9ep$e%en&a&ive I
(O) DESCRIPTIO$:
#n%*e$ed inbound 'all% a% *ell a% a%%i%&ed 'u%&ome$% *(o (ave %pe'i+i' in-ui$ie%.
Buil& 'u%&ome$=% in&e$e%& in &(e %e$vi'e% and p$odu'&% o++e$ed by &(e 'ompany.
>pda&ed &(e e/i%&in3 da&aba%e% *i&( '(an3e% and &(e %&a&u% o+ ea'( 'u%&ome$Bp$o%pe'&ive 'u%&ome$.
License an+ Or*ani,ations:
9e3i%&e$ed Nu$%e
Li'en%e Numbe$: 652:55
9epubli' o+ 7(ilippine%
E+-cation:
Tertiar":Ba'(elo$ o+ 0'ien'e in Nu$%in3
>nive$%i&y o+ CebuA Banilad Campu%
Banilad, Cebu Ci&y
0.C.: 25A29
.ocational Co-rse:Nu$%in3 #ide
>nive$%i&y o+ CebuABanilad Campu%
Banilad, Cebu Ci&y
0.C.: 2:A25
Character Re/erences:
M%. Ma. 4uana B. 7anu3an
0enio$ 0ale% 9ep$e%en&a&ive
Sealan+ In+-strial S-!!l"
Con&a'& No. 923662:2:5
M$. 9i'(a$d 8amado$
2
nd
Line 0y%&em #dmini%&$a&o$
Dreasca!e $et0ork
Con&a'& No. 933529596
M$. Clin& Ma3a(in
Cu%&ome$ 0e$vi'e 9ep$e%en&a&ive I
Teletech #ol+in*s Inc.
Con&a'& No. 92!3:93639
I (e$eby 'e$&i+y &(a& &(e +o$e3oin3 in+o$ma&ion i% &$ue and 'o$$e'& &o &(e be%& o+ my .no*led3e and 'apa'i&y.
Catherine T. Eliot
#ppli'an&