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Non-Verbal Communication Can Be As Powerful As or More Than Verbal Communication
Non-Verbal Communication Can Be As Powerful As or More Than Verbal Communication
Repeat
Inflection
Volume
Complete/add like smile, capital letters/bold
Contradict
Substitute (rolling eyes)
Establish relationships- level and
meaning
• Responsiveness- eye contact, inflections, facial
expression, postures
• Liking
• Power- Boss touch employees more often than other
way around, men move into others space, more
volume, assume more space
• silence and glare
Reflects cultural values
• Dress- hijab, mini skirt
• Private space more in west
• Interpretations of touch differ
English = 0 touch in an hour
Americans = 2 per hour
Parisians = 110 / hr
Peurto ricans = 180/ hr
Clocks, watches
Types of non-verbal behaviors
• Kinesis
• Haptics
• Touch
• Physical appearance
• Artifacts
• Proxemics
• Chronemics
• Paralanguage
• Silence