Rejecting Complaints

Use
If you want to reject a complaint, you can:
Enter a reason for rejection for the whole sales document (i.e. the whole complaint)
Enter a reason for rejection for one or more items
Features
The reason for rejection has the following effects on a complaint:
Sales document Effect
Free of charge deliveries
Free of charge subsequent deliveries
A delivery cannot be created.
Returns
Credit or memo request
Invoice correction request
A credit or debit memo can be created.
The items that were rejected are not taken into
account when you calculate a credit memo
value in the billing document. However, they
are copied into the billing document as
statistical items. This means that you can see
immediately in the invoice which items you
have to pay for and which have been rejected.

Activities
If you want to reject the whole complaint, you have to enter a reason for rejection in the sales
document header.
If you only want to reject some items, you have to enter a reason for rejection for each individual
item.


Rejecting Complaints
Prerequisites
You can enter a reason for rejection for one or more items.
Procedure
The procedure is identical to the procedure for Rejecting Items in a Sales Order.
Result
If you reject a complaint, you cannot create a delivery or a credit or debit memo for it.
If you reject a return, you can create a free of charge subsequent delivery.