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  • MT Observation

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    Ashish Singla
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    The document describes observations from a client interaction at a bank branch in Preet Vihar, Delhi. It notes that the bank staff member Bhavesh Singh interacting with the client through the CSM channel lacked manners in how they spoke to the customer. Additionally, sometimes the CSM would forget that a customer was waiting to meet with them. To improve, the observer suggests talking to customers politely and understanding the root of their problem, and making a note if a customer is waiting so their needs can be addressed as soon as possible.

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    The document describes observations from a client interaction at a bank branch in Preet Vihar, Delhi. It notes that the bank staff member Bhavesh Singh interacting with the client through the CSM channel lacked manners in how they spoke to the customer. Additionally, sometimes the CSM would forget that a customer was waiting to meet with them. To improve, the observer suggests talking to customers politely and understanding the root of their problem, and making a note if a customer is waiting so their needs can be addressed as soon as possible.

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    © All Rights Reserved
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    13 views1 page

    MT Observation

    Uploaded by

    Ashish Singla
    The document describes observations from a client interaction at a bank branch in Preet Vihar, Delhi. It notes that the bank staff member Bhavesh Singh interacting with the client through the CSM channel lacked manners in how they spoke to the customer. Additionally, sometimes the CSM would forget that a customer was waiting to meet with them. To improve, the observer suggests talking to customers politely and understanding the root of their problem, and making a note if a customer is waiting so their needs can be addressed as soon as possible.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 1

    OBSERVATION ON CLIENT INTERACTIONS

    *ANNUAL TARGETS MENTIONED IN THE T&C SLIDE


    NAME OF MT : KRISHAN KUMAR SINGH
    ECN : IBL33422
    BRANCH : PREET VIHAR
    CITY : DELHI
    MBA INSTITUTE : AMITY UNIVERSITY
    CLIENT INTERACTION 1 :
    NAME OF THE BANK STAFF INTERACTING WITH
    THE CLIENT : __BHAVESH
    SINGH________________________
    CHANNEL : __CSM______________________
    BRANCH : ____PREET
    VIHAR_____________________
    2 Observations which you liked
    First I didnt like anything because CSM
    has no manner how to talk with
    customers

    Second Sometime CMS forgot the
    customer is waiting to meet him.
    2 ways in which you could have done it
    better :
    First I will talk with the customer very
    politely and try to understand the root
    of problem.

    Second- If someone is waiting , then I
    make a note in front of my desk to
    provide the services asap.

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