CONFIDENTIAL BM/APR 2006/MGT162/160

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION
COURSE FUNDAMENTALS OF MANAGEMENT
COURSE CODE MGT162/160
EXAMINATION APRIL 2006
TIME 3 HOURS
INSTRUCTIONS TO CANDIDATES
This question paper consists of four (4) parts: Part A (20 Questions)
Part B (20 Questions)
Part C (5 Questions)
Part D (5 Questions
Answer ALL questions from PART A, B and C and THREE (3) questions from PART D
i) Answer PART A in the True/ False Answer Sheet,
ii) Answer PART B in the objective Answer Sheet
iii) Answer PART C and PART D in the Answer Booklet. Start each answer on a new
page.
3. Do not bring any material into the examination room unless permission is given by the
invigilator.
4. Please check to make sure that this examination pack consists of:
i) the Question Paper
ii) an Answer Booklet - provided by the Faculty
iii) a True/False Answer Sheet - provided by the Faculty
iv) an Objective Answer Sheet - provided by the Faculty
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 10 printed pages
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PART A
Mark (T) for true and (F) for False statements on the answer sheet provided.
1. Determining who reports to whom is part of controlling function.
2. Conceptual skills become less important as a manager moves to higher management
level.
3. Unity of command is the number of subordinates a manager can supervise efficiently
and effectively.
4. Reading is a form of communication.
5. Communication is a process in which sender, messages, channels, and receivers
remain constant or static.
6. Food, air, water and shelter are all security needs and form the lowest level in
Maslow's hierarchy.
7. The most ideal leadership style according to Blake and Mouton in their managerial
grid is 1,9.
8. Organizational, Interpersonal, and Informational are the three broad strategies of
managerial roles identified by Henry Mintzberg.
9. The more encoding matches the message sent, the more effective the
communication.
10. "Decisional roles" exist when a manager have to disseminate information for
individuals within and outside the organization.
11. Bonnie Bobson holds the title of Plant Manager in the Green Tree Manufacturing
Company. She would be classified as a top manager.
12. An organization is said to be centralized if power and authority is delegated from
higher levels to lower levels of the organization.
13. A person is said to have coercive power if he has the ability to reprimand, demote,
withhold pay raises, or fire employees.
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14. Planning and controlling has no link because both are separate functions of
management.
15. Contingency approach to leadership suggests that there is one style that is
applicable to all situations.
16. The communication network of an organization which is informal and which is not
officially sanctioned by management is known as the grapevine.
17. Quality is the totality of features and characteristics of a product or service that
determines its ability to satisfy stated or implied needs.
18. When a computer company sets up sales department for home users and small
business users, the structure used is division by customer.
19. Motivation is an internal state of mind that makes certain outcomes appear attractive.
20. The regulation of one or more organization activities to facilitate goal attainment is
known as control.
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PART B (20 MARKS)
Choose the most correct answer for each question and mark it on the Objective
Answer Sheet provided.
1. In the Hersey and Blanchard situation theory, the leadership style characterized by
high task and high relationship behaviour is called .
A. telling
B. selling
C. participating
D. delegating
2. Which of the following is (are) organization(s)?
A. Hospital
B. Universiti Technologi Mara
C. Burger King
D. All of the above
3. When Encik Kamaruddin, CEO of Kamar Electric, sets goal for every Kamar Electric
Business to be the first or second in its industry, he has engaged in .
A. planning
B. organizing
C. leading
D. controlling
4. Self- actualization refers to people's need to
A. feel secure
B. have social interaction
C. achieve the highest level they are capable of
D. get recognition
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5. What barrier to communication exist when two people attach different meanings to
the same word?
A. Jargon
B. Semantics
C. Synectics
D. Dialog
6. In which type of organization is considerable amount of authority passed down from
top management to lower management.
A. Centralized
B. Functional
C. Expert
D. Decentralized
7. Plans developed for recurring activities are called .
A. single use plan
B. operating plan
C. tactical plan
D. standing plan
8. According to , a leader not only motivates their workers, but also assist
them to gain "maturity".
A. Mouton and Blake
B. Path goal approach
C. Traits theory
D. Hersey and Blanchard
9. Azura is facing a decision where she cannot assess the probability of occurrence for
the various state of nature. This type of decision-making situation is known as
A. decision making under risk
B. decision making under uncertainty
C. decision- making under pressure
D. decision- making under certainty
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10. Which is NOT a benefit of delegation?
A. It leads to a more involved workforce.
B. It leads to a better decision- making.
C. It lead to a less empower workforce.
D. It facilitates employee development.
11. When Robert Crandall, Chairman of American Airlines, first introduced super saver
fares and made "frequent flier" programs possible, he is performing the
role.
A. entrepreneur
B. leader
C. resource allocator
C. Non of these
12. Raj is a plant manager for Bell Electronics. This morning he presented two retiring
employees with certificates of appreciation and gold watches. What managerial was
Raj fulfilling?
A. Leader
B. Disseminator
C. Figurehead
D. Resource allocator
13. In her role as supervisor of a diverse workforce, Tyra says she uses whatever style of
management seems to fit individual employees needs. Her management style
conforms to which theory of management?
A. Participative management
B. TQM
C. The Contingency approach
D. Theory Y
14. planning focuses on determining the day-to-day activities in the
organization.
A. Operational
B. Contingency
C. Administrative
D. Strategic
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15. Who of the following is recognized for contributing to the concept of "quality circles"?
A. Joseph Juran
B. Kaoru Ishikawa
C. Edward Demings
D. Homer Sarasohn
16. All of the following are basic components of a total quality management strategy
EXCEPT:
A. employee involvement
B. technology
C. materials
D. all of the above are basic components of total quality management strategy.
17. All of the following are examples of nonverbal communication EXCEPT:
A. a sales meeting
B. facial expression
C. style of dress
D. distance between two people
18. A is an example of middle manager.
A. chief executive officer
B. president
C. supervisor
D. division head
19. control method focus on what occurs during the work process.
A. Pre- action
B. Steering
C. Screening or Yes/ No
D. Post-action
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20. Job security and salary in an organization are examples of
A. satisfier factor
B. growth factors
C. existence factor
D. hygiene factors
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SECTION C (30 MARKS)
QUESTION 1
Briefly discuss the FOUR (4) functions of management.
(6 marks)
QUESTION 2
Briefly explain TWO (2) types of communication channels under vertical communication.
(6 marks)
QUESTION 3
Write short notes on the following:
a) Unity of command
b) Decentralization
c) Empowerment
(2 marks)
(2 marks)
(2 marks)
QUESTION 4
Explain the THREE (3) basic skills required by managers.
(6 marks)
QUESTION 5
Explain with examples, any THREE (3) types of control.
(6 marks)
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SECTION D (30 MARKS)
QUESTION 1
With the aid of a diagram, describe the leadership styles developed by Hersey and
Blanchard.
(10 marks)
QUESTION 2
Explain with examples, French and Raven's bases or sources of power.
(10 marks)
QUESTION 3
a) Briefly explain programmed and non-programmed decision.
(4 marks)
b) Identify and explain the three (3) conditions in decision- making. Give examples.
(6 marks)
QUESTION 4
a) Define management from the Islamic Perspective.
(2 marks)
b) List and explain four (4) principles of an effective Islamic Leader.
(8 marks)
QUESTION 5
In managing organizations, managers often face barriers to effective communication.
Discuss five (5) barriers to effective communication and explain methods to overcome them.
(10 marks)
END OF QUESTION PAPER
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