Detail-oriented Worker with Operational Experience

- Successfully implemented innovative scheduling system to more efficiently organize meetings and
travel schedules,
- Strong customer service and communication skills

Rajesh Chandra.Ch
Mob: + 91-9885775229 E-Mail: balu.may5@gmail.com

Objective:
- To obtain a good position in the Company and become a company trusted employer.

Technical Summary:
- Systems: Win 1998 /2000/XP, 7, 8.
- Applications: MS Office, Photoshop.

Employer:
- An Operational Supervisor in Web news Broadcasting TV channel pvt. Ltd. from 2012.This is one
of the upcoming channels in Andhra; I am working in one this channel zone area.

Career Summary:
- I am joining at 2012 and finished my 6 months operational executive training. Working from 2013
as an Operational Supervisor.
- I have totally 2 years of experience in Operations Field.
- A proactive planner with a flair for adopting emerging trends and addressing industry requirements
to achieve organizational objectives and profitability norms.

Areas of expertise:
- Quality: Monitoring the performance of agents to deliver quality output and meet the standard
quality parameters set by the client.
- Customer Relation Management: Ensuring adherence to service quality norms and parameters to
achieve total customer satisfaction.
- Strategic Planning: Conceptualizing, developing and implementing strict measures in Customer Care
procedures to optimize Client Retention and satisfaction.
- Reports: Generating calibration reports, team performance reports and agent log time reports on a
daily basis and quality dashboard report on a weekly basis.


Personal Qualities:
- Well organized
- Decisive with an ability to take bold steps
- Strong leadership skills
- Effective communication skills

Key Responsibilities:
-Drive on-time, accurate and quality service delivery within agreed upon the channel
-To consistently manage and assess channel services of the Zone to ensure achievement of
exceptional service standards as per organizational objective & guideline.
-Enhance the customer satisfaction and experience including increases in customer retention.
-Ensuring proper channel servicing thus ensuring the required business growth.
-Development of ongoing action plans to improve the channel service model.
-Contribution in refinement of existing processes/procedures.
-Using best management practice to develop an effective working team to ensure that all of the team
are motivated, confident and competent within the role.
-Ensure appropriate treatment of customers and employees, leading and mentoring by example.
-Training program to help team resources with product and process knowledge as well as service
delivery skills.
-Set performance service level agreements and targets for channel of the Zone.
-Meet targets of near zero quality defects in enrolment processing and customer servicing
-Ensuring proper customer servicing through customer service desk and also business development
through Customer service desk.
-Ensuring generation of renewal notices on time and proper dispatch of the same also concentrating
on renewal retention.
-Recruiting the quality people for helping of developing the company.

Educational Qualification:
- Master of Business Administration (Finance and Marketing) from VIT College with A grades.
- Bachelor of Business Administration from Vignan Degree College 60%.
- HSC from Genesis College with 54%.
- SSC from LMH School with 56%.




Interests:
- Teaching filed,
- Participating in the social activities,

Personal Details:
- Date of Birth : 31/05/1986
- Languages known: Telugu, English, Hindi, German (Little Bit)
- Hobbies : Watching TV, playing cricket, music,