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  • PC and Outlook Briefing

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    api-19998627
    31 views18 pages
    The document outlines how to perform basic tasks in Windows and Microsoft Outlook such as logging in, shutting down, writing emails, replying to emails, sorting emails, and creating an email signature. It provides step-by-step instructions on logging into Windows, opening Outlook, composing and sending emails, and organizing emails. The document is intended as a training guide for using basic Windows and Outlook functions.

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    The document outlines how to perform basic tasks in Windows and Microsoft Outlook such as logging in, shutting down, writing emails, replying to emails, sorting emails, and creating an email signature. It provides step-by-step instructions on logging into Windows, opening Outlook, composing and sending emails, and organizing emails. The document is intended as a training guide for using basic Windows and Outlook functions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    31 views18 pages

    PC and Outlook Briefing

    Uploaded by

    api-19998627
    The document outlines how to perform basic tasks in Windows and Microsoft Outlook such as logging in, shutting down, writing emails, replying to emails, sorting emails, and creating an email signature. It provides step-by-step instructions on logging into Windows, opening Outlook, composing and sending emails, and organizing emails. The document is intended as a training guide for using basic Windows and Outlook functions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 18

    Course Outline

    • How to Login to Windows


    • How to shut down
    • How to log off
    • How to open the Outlook
    • How to write an Email
    • How to reply, reply to all, forward or delete an email
    • How to sort emails
    • How to use the follow up and recall emails
    • How to make a signature

    Raya Contact Center


    How to Login?

    • Enter your username and password in the Login area


    provided to you by your Team Leader after switching on
    the PC from the power Button.

    Raya Contact Center


    How to Shut down the PC?

    • Click on the Shutdown button from the Start Menu.

    Raya Contact Center


    How to Logoff your account?

    • Click on the Logoff button from the Start Menu.

    Raya Contact Center


    How to open the Outlook?

    • Click on the outlook button in the start menu

    Raya Contact Center


    How to write an Email?

    • Press new at the upper left corner of the Outlook


    application

    Raya Contact Center


    How to write an Email? (2)

    • You have three fields to write the name of the email


    receiver in:
    1. To
    2. CC
    3. BCC

    Raya Contact Center


    How to reply, forward or delete an Email?

    • Right click on the email and press reply, reply to all,


    forward or delete.

    Raya Contact Center


    How to sort Emails?

    • At the upper part of the headers display area click on


    “arranged by” button and choose how you would like to
    sort them.

    Raya Contact Center


    How to follow up Emails?

    • Right click on any email and click follow up to choose the


    colour of the flag you want to categorize it under.

    Raya Contact Center


    How to Recall Emails?

    • Open the Email that you would like to Recall, press


    actions and press Recall.

    Raya Contact Center


    How to make a Signature?

    • Tools----Options----mail format----Press Signatures----


    New----Next----Write your Signature----Finish.

    Raya Contact Center


    • Mail Format---- Signatures

    Raya Contact Center


    • Press New

    Raya Contact Center


    • Press Next

    Raya Contact Center


    • Write your Signature

    Raya Contact Center


    Press Finish

    Raya Contact Center


    Raya Contact Center

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