Business Intensive Program

Professional Writing: Business Letter Template

University of Pennsylvania | English Language Programs | Business Intensive Program






Starbucks
3401 Walnut St
Philadelphia, PA 19104


Ms. Yu Hyun Kim
705 Chesnut Street
Philadelphia, PA 19143


July 15, 2014

Re: Unpleasant experience in our 3401 Walnut Street store


Dear Ms. Kim,

First of all, we would like to thank you for preferring and choosing Starbucks. We are sorry
about the experience that you had with an employee at our 3401 Walnut Street store.

Our staff is always prepared to give high quality service and to serve unique and different
products. Regularly, there are three baristas taking and serving orders in the store, but
unfortunately, one of them was absent for health problems that day. As you know, efficiency is
reduced when the staff is not complete.

However, with the purpose of compensating your bad experience in our store, we want to give
you a gift card for 15 USD. We look forward to seeing you soon at Starbucks.


Sincerely,



Marcelo Argoti
Store Manager
Starbucks



Business Intensive Program


Professional Writing: Business Letter Template

University of Pennsylvania | English Language Programs | Business Intensive Program