!"#$%&'(% *+ !

'(, 21 Woodland urlve, Welland, Cn L3C7C9

(903) 324-7840 ka3klng[gmall.com

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2"33'"#'4% *"&% 5/&6'(, !uly 2014 - resenL
Nloqoto colleqe - wellooJ compos

7"6#%& 18 90'%(0% '( 5/&6'(, CcL. 2009 - CcLober 2011
uolvetslty of 5olot lo 5olle - 8ocoloJ clty, lblllpploes

:"0$%31& 18 90'%(0% '( 5/&6'(, !une 2003 - March 2007
klvetslJe colleqe - 8ocoloJ clty, lblllpploes

;13/(#%%&

<2= 5/&6% CcL.2010 Lo March 2011
uoctots nospltol - 8ocoloJ clty, lblllpploes
LducaLed paLlenLs ln cllnlcs from Lhe response Lo consulLaLlons made by physlclans
Worked wlLh paLlenLs ln order Lo supporL compllance wlLh and adherence Lo prescrlbed
LreaLmenLs
uellvered lnformaLlon and advlce on prescrlbed or over-Lhe-counLer medlcaLlon on
medlcaLlon reglmens, slde-effecLs and lnLeracLlons
uocumenLed Lhe paLlenL progress, kepL Lrack of records, and evaluaLed Lhem
SupporLed and managed Lhe healLh needs of women presenLed for famlly plannlng,
cervlcal cyLology or sexual healLh consulLaLlon

5/&6% May 1 - !uly 31, 2010
ut. loblo O. 1otte Memotlol nospltol - 8ocoloJ clty, lblllpploes
Managed Lhe process of LreaLmenL/lnLervenLlons and care for paLlenLs presenLed wlLh
an undlfferenLlaLed dlagnosls
rlorlLlzed healLh problems and lnLervene approprlaLely Lo asslsL Lhe paLlenL ln complex,
urgenL and emergency slLuaLlons

>1&? -@A%&'%(0%

-(,3'6$ B/#1& AugusL 2013- !anuary 2014
lbll-koteo Jocotloool 5etvlces loc. - 8ocoloJ clty, lblllpploes
Managed plannlng, preparlng and dellverlng lessons Lo a varleLy of sLudenLs
repared and seL LesLs, examlnaLlon papers, and exerclses
Marked and provlded approprlaLe feedback on oral and wrlLLen work
WroLe and produced new maLerlals, lncludlng audlo and vlsual resources Lo help
conLlnuously expand Lhe sLudenLs ways of learnlng


!"#$%&'(% *+ !'(, 21 Woodland urlve, Welland, Cn L3C7C9
(903) 324-7840 ka3klng[gmall.com

B%0$('0"3 9/AA1&# C%A&%6%(#"#'4% Apr 6, 2011 - !an 27, 2013
1elepetfotmooce loc.

uellver servlce and supporL Lo end-users uslng and operaLlng auLomaLed call dlsLrlbuLlon
phone sofLware, vla remoLe connecLlon or over Lhe lnLerneL,
lnLeracL wlLh cusLomers Lo provlde and process lnformaLlon ln response Lo lnqulrles,
concerns, and requesLs abouL producLs and servlces,
CaLher cusLomer's lnformaLlon and deLermlne Lhe lssue by evaluaLlng and analyzlng Lhe
sympLoms,
ldenLlfy and escalaLe prlorlLy lssues per CllenL speclflcaLlons,
8edlrecL problems Lo approprlaLe resource,



B%0$('0"3 9/AA1&# C%A&%6%(#"#'4% CcL. 2009 - March 2010
coovetqys - 8ocoloJ clty, lblllpploes

8esolves producL or servlce problems by clarlfylng Lhe cusLomer's complalnL,
deLermlnlng Lhe cause of Lhe problem, selecLlng and explalnlng Lhe besL soluLlon Lo
solve Lhe problem, expedlLlng correcLlon or ad[usLmenL, followlng up Lo ensure
resoluLlon.
ulagnose and resolve Lechnlcal hardware and sofLware lssues lnvolvlng lnLerneL
connecLlvlLy, emall cllenLs, l1v, vCl and more,
8edlrecL problems Lo approprlaLe resource,
AccuraLely process and record call LransacLlons uslng a compuLer and deslgnaLed
Lracklng sofLware,
Cffer alLernaLlve soluLlons where approprlaLe wlLh Lhe ob[ecLlve of reLalnlng cusLomers'
and cllenLs' buslness,
Crganlze ldeas and communlcaLe oral messages approprlaLe Lo llsLeners and slLuaLlons,
lollow up and make scheduled call backs Lo cusLomers where necessary,

B%0$('0"3 9/AA1&# C%A&%6%(#"#'4% CcL. 2007 - uec. 2008
1eletecb loc. - 8ocoloJ clty, lblllpploes

uellvered servlce and supporL Lo end-users uslng and operaLlng auLomaLed call
dlsLrlbuLlon phone sofLware, vla remoLe connecLlon or over Lhe lnLerneL
lnLeracLed wlLh cusLomers Lo provlde and process lnformaLlon ln response Lo lnqulrles,
concerns, and requesLs abouL producLs and servlces
CaLhered cusLomer's lnformaLlon and deLermlne Lhe lssue by evaluaLlng and analyzlng
Lhe sympLoms
!"#$%&'(% *+ !'(, 21 Woodland urlve, Welland, Cn L3C7C9
(903) 324-7840 ka3klng[gmall.com


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9FEA16'/E 1( GAA3'0"#'1( 18 5/&6'(, B$%1&'%6D 71.%36 '( 5/&6'(, 2&"0#'0% Oct 16/2010

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