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    Globalisation Unit 1 Pre-Intermediate Business English Pag.11

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    Gerardo Inostroza
    This document provides language for making phone calls in English, including phrases for answering calls, leaving messages, identifying oneself, making excuses, stating one's purpose, asking for information, showing understanding, promising action, ending calls, and saying phone numbers. It also provides examples of short phone conversations and role play scenarios for practicing phone skills.

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    Globalisation Unit 1 Pre-Intermediate Business English Pag.11

    Uploaded by

    Gerardo Inostroza
    136 views1 page
    This document provides language for making phone calls in English, including phrases for answering calls, leaving messages, identifying oneself, making excuses, stating one's purpose, asking for information, showing understanding, promising action, ending calls, and saying phone numbers. It also provides examples of short phone conversations and role play scenarios for practicing phone skills.

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    This document provides language for making phone calls in English, including phrases for answering calls, leaving messages, identifying oneself, making excuses, stating one's purpose, asking for information, showing understanding, promising action, ending calls, and saying phone numbers. It also provides examples of short phone conversations and role play scenarios for practicing phone skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    136 views1 page

    Globalisation Unit 1 Pre-Intermediate Business English Pag.11

    Uploaded by

    Gerardo Inostroza
    This document provides language for making phone calls in English, including phrases for answering calls, leaving messages, identifying oneself, making excuses, stating one's purpose, asking for information, showing understanding, promising action, ending calls, and saying phone numbers. It also provides examples of short phone conversations and role play scenarios for practicing phone skills.

    Copyright:

    © All Rights Reserved
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    of 1

    1 Giobalisation |

    Useful language \
    Answeringthe phone
    Helio, John Waite speaking.
    Good morning, Datatech Ltd.
    Making contact
    l'd like to speak to Zofia Janik.
    Could I have the sales
    department please?
    Messages
    Would you like to leave
    a message?
    Can I leave a message?
    Identifyingyourself
    This is/My name's Julio Blanco.
    Making excuses
    l'm sorry, he's in a meeting.
    I'm afraid she's not available.
    Stating your purpose
    l'm calling about your invoice.
    l'm returning his cali.
    The reason l'm calling is ...
    Cliecking
    Could you spell that?
    Can I read that back to you?
    Asking for Information
    Could 1 have your ame?
    Can I take your number?
    Showing understanding
    Right.
    OK. That's fine.
    Promising action
    ril make sure he gets
    the message.
    ril tell her when she gets back.
    Endingacall
    Thanks for your help. Goodbye.
    Thanks for calling.
    Saying telephone numbers
    Say numbers separately. Pause between groups. Say oh foro in the UK. Say zero for o in ttie USA.
    0 2 0 7 3 2 5 4 2 6 1
    ohtwooh seven three two five fourtwosixone
    Q Answer these questions about the business cali below.
    1 Is the conversation grammatically correct?
    2 Is the conversation appropriate?
    3 How can you improve it?
    Person receivingthe cali
    Yes?
    She's not here.
    What's your ame again?
    OK. And your number?
    OK. I'lltel her.
    Bye.
    Caller
    Give me Donna Weston.
    Well, take a message. It's Eva Wartanowicz.
    Tell her to phone me back later this afternoon.
    Wartanowicz.
    It's 018634832189.
    Bye.
    ^ Work in pairs. Role play these telephone calis.
    Use phrases from the Useful Language box above.
    A buyer from the Italian
    engineering firm Donatelli SpA
    calis the Production Manager
    of Rod Engineering Ltd about a
    recent order. Rod Engineering
    have sent the wrong parts.
    I
    A Personnel Manager calis the
    Reception Manager of the
    Belvedere Hotel to arrange
    accommodation for a Swedish
    visitor.
    Buyer from Donatelli turn to page 150.
    Production Manager turn to page 152.
    Read your role cards then make the cali.
    Personnel Manager turn to page 157.
    Reception Manager turn to page 155.
    Read your role cards then make the cali.

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