Chapter One: The Galileo Pocket Guide

Chapter One
INTRODUCTION
Sign On - GIS Pages - Computer Assisted Instructions
On-Line Help Facility
Chapter Two
AIR SEGMENTS
Timetable - Availability - Booking - Point & Click Quick Reference

Chapter Three
BOOKING FILE
Name field - Phone field - Ticketing - Vendor Remarks - SSRs
OSI - Mileage Membership - Seats - Divide Booking File
Repeat Booking File - Retrieve Booking File - List Booking File
Queue to the Airlines AST - Claim PNR
Chapter Four
CARMASTER
Car Index - Qualified Availability - Automated Rules Viewing
Car Description - Sell - Direct Sell - Request car via airline
Car Modify - Cancel Car Segments
Chapter Five
ROOMMASTER
Hotel Index - Basic Availability - Complete Availability
HOA Search Qualifiers - Hotel Description - Hotel Sell
Sell Inside Availability Vendor - Hotel Modifications
Cancel Hotel Segments - Queuing to Hotel Vendor
Chapter Six
FARES
Basic Fare Display Entries - Fare Display - Follow Up Entries
Search Qualifiers - Infolink Entries - Fare Quote Planner
Follow Up Entries - Fare Quote Planner Updates
Fare Quote Entries - Pricing Modifiers - Filed Fare Display
Focalpoint Shopping
Chapter Seven
DOCUMENT PRODUCTION
Linkage to Printer - Designate Stock Type - Display Linkage
Ticket Stock Table - Ticket Printer Table - TNS - Ticket Voiding
Printing Ticket - Change Ticket Modifiers - Exchange Tickets
Electronic Ticketing - Itinerary Preparation
Document Itinerary Field - Fall back and Recovery Queues - Miscellaneous
1
THE GALILEO POCKET GUIDE
2
INTRODUCTION
SIGN ON
SON / ZHA Sign on with staff initials
SON / ZGL4HA Sign on with PCC & staff initials
SB Switch to work area B
SA/AG Switch to workarea A, duty code 'AG'
+J OR ZUSER Display GTID
OP / W* Show current / available workareas
STD / ZHA Display user profile, user code HA
SOF Si gn off
SOF / ZGL4HA Override (Z with PCC / staff initials)
SAI Sign Back into all areas when temporarily
signed off.
Note : SON / ZHA can be used when signing in from the same office
GIS PAGES
GG* Main index
GC* Current chapter
GP*20 Page 20 of current chapter
GP* Refresh current page
GC *123 / 20 Chapter 123, page 20
GC*EK Index of EK chapters
GC*415/11 Airline Market Fares
COMPUTER ASSISTED INSTRUCTIONS
SC / CI Sign into area C in lesson mode
C.A.I. List courses
Note: Use Tab during lesson. Use Enter when there are no Tabs or prompts.
BOCI Temp sign off from C.A.I.
BSOCI Sign of lessons
SC / AG Change area C to Agency mode
Note.
-
When signing out of C.A.I, note down the page# you are at
TP 35 /3/215 Access course 35, lesson 3, page 215
TP REPEAT Repeat current topic, return to previous
Page after temp sign-off
ON-LINE HELP FACILITY
H / M Index of subjects beginning with M
H / Help (after an error response)
H* Last entry
H / TI Help for specific function eg Timatic
AIR SEGMENTS
TIMETABLE
TTBAHDXB
TT 20MAYDXB
DEL/AI
TT.FRLONAMS
TTPARROM@2
4 TTR
TTR26JUN
A
TTB3
TTBA1/01FEBLHR
JFK
*SVC
*SVC2
DC*DXB/I
DC*LON / O
DCPDXBSIN
DCT
Display for city pair
Display for a specific carrier
Day specific display - Friday
Displaying flight on The, 2, Thurs, 4
Timetable for Return flights
Return flight for different date
Convert TT to Availability line 2
Flight details, segment 3 of Itinerary
Details for a specific flight
In-flight service for booked segment
In-flight service for specific segment
List Inbound flights to DXB
List Outbound flights from LON
Build connecting flights around a city pair
Fill-in format to check minimum connecting time
AVAILABILITY
Neutral availability, 22JUN, DXBBAH
Carrier Specific Display on EK
Change Neutral Availability to CSD
Availability today to LON from your city
Connection via Singapore on SQ
Specify departure time
First available on EK in Y class
Availabilty for next Friday
Availabilty displaying direct flts only
Flights sorted by Journey time
Availability 2 days before previous entry
Display reture availability for 27Jun
Convert availability to fare display
Display more classes for line 1
Convert fare to availability display
Display more classes for line three of
availability display

A22JUNDXBBAH
A23FEBKHI*EK
A*KL
ALON
ADXBSYD.SIN / SQ
A22JUNLONPAR.
0900
AF18 FEDDXBKHI/
EK#@Y
A3DXBKHI
A22JUNDXBLON.D
AJ22JUNDXBMEL
A-2
AR27JUN
FDA
AC#1
AV
A@#3
3
4
BOOKING AIR SEGMENTS
NIMI
N2Y2J2
NIC5*
AZ111F11MAY
IADMILNNI
KL611C5JULLISI
STNN1 / 13001500
BA512M12DECL
HRHKGLL4
A or Y
YYOPENCLHR
CDGN04
OBAOPENC16MA
YLHRCAINO1/ X
/3
/ 5+N1F1
/3S6
/ 3S6-8. 10
@3/F
@A/J
@2/12JUL/F
@2/ 3
@A/2
@2/11001330
@1HK
@4HK/12001630
@2XK
X2
X9-11
XI
XA
ER
QEB/43
Sell 1, M Class seat from line 1
Sell 2 seats in Y & J class for seg 2
Sell 1, C class seat all connections
Direct segment entry
Direct segment entry with timings
Waitlist if seat unavailable, sell if available
ARNK segment
(Open Segment)
Open Segment without Stopover
Insert after seg 3
Insert after seg 5 and sell seat
Insert after seg 3 seg 6
Insert after seg 3, segs 6-8 & 10
Re-book seg 3 in F class
Re-book all segments in J class
Re-book seg 2 with diff date in F class
Change seg 2 to 3 paxs (before EOT)
Change itinerary to 2 paxs (before EOT)
Change to dep/arr times for seg 2
Change status of seg 1 to HK
Change status and time for seg 4
Cancel seg 2 without advice to airline
Cancel seg 2
Cancel seg 9 through 11
Cancel itinerary
Cancel all air segs
End transaction and retrieve BF
End transaction and place BF on queue 43
*CANCEL/REBOOK of segments with similar flight details is prohibited
5
POINT & CLICK QUICK REFERENCE
GENERAL ENTRIES
:HELP Display ClickPoint format guide
(From FP window only)
:G Display Focalpoint format guide
:HIMGnnnnn Display specific hotel image
(nnnnn = RoomMaster ID code)
:1 Enlarge Focalpoint window size
:0 Reset Focalpoint window size
:L Access Galileo Leisure

Availability London to Paris 15/Jan
First available flight on or after the
15/Jan from London to Paris
Availability with specific carrier
Availability with 2 specific carriers
Availability excluding a specific carrier
Availability excluding 2 specific carriers
Direct link into carrier specific display
Availability specifying flights from an
onward time
Availability for direct flights only
Availability for Direct non-stop flights
Availability with single connection flights
via Frankfurt
Availability with double connection
flights via Paris and Singapore
Availability with a single connection via
Singapore with onward BA flights

Availability London to Paris
15/Jan returning 2 days later
Availability London to Paris
15/Jan returning on the 17/Jan

AIR - BASIC ENTRIES
:Al5JANLONPAR
:AF15JANLONPAR
:Al5JANLONPAR/BA
:A15JANLONPAR/BA/AF
:Al5JANLONPAR/AF-
:A15JANLONPAR/AF-/BA-
:A15JANLONPAR*BA
:A15JANLONPAR.1400#
:A15JANLONPAR.D
:A15JANLONSIN.D0
:A15JANLONSIN.FRA
:Al5JANLONSYD.PAR.SIN
:A15JANLONSYD.SIN/BA

AIR NEW ENTRIES
:A15JANLHRPAR+2
:A15JANLHRPAR+17JAN
6
I NBOUND LEG MODI FI ERS
(nn = number of days or type specific date)
Return leg with specific carrier
Return leg excluding specific carrier
Return leg for direct flights of any carrier
and only online connections
Return leg searched with direct link into
carrier specific display
Return leg specifying flights from an
onward time
Return leg for direct flights only
Return leg for direct non-stop flights
Return leg for flights with Y class, which
have a minimum of 1 seat available
Return leg for flights with a minimum of
2 seats available
Return leg with single connection flights
via Frankfurt
Return leg with double connection flights
via Singapore and Frankfurt
Return leg with a single connection flight
via Singapore with onward BA flight
Request availability for specific day
Request availability for 2 adults

Request availability for 2 nights for
2 adults
Request availability for specific hotel
chain
Request availability for a specific hotel
name
Request availability, returning prices in
US dollars
Request availability with a multi-level
rate access code
+nn/BA
+nn/BA-
+nn/YY#
+nn*AF
+nn.1400#
+nn.D
+nn.D0
+nn@Y
+nn@2
+nn.FRA
+nn.SIN.FRA
+nn.SIN/BA
HOTELS
HOTEL ENTRIES
:HOA15JANSYD
:HOA15JANSYD/2
:HOA15JAN-2NTSYD/2
:HOA15JAN-17JANSYD/2
:HOA15 JANSYD/HL

:HOA15JANSYD/N-HILTON

:HOA15JANSYD/VUSD

:HOA15JANSYD@FORD

7
CAR
Car Hire availability through ClickPoint it only available using the low to
high entries without Air Segments.
CAR HIRE ENTRIES
:CAL10JAN- 10JANSYD/ARR-2P/DT-2P
:CAL10JAN- 10JANSYD/ARR-1400/DT-1400
:CAL10JANSYD/ARR-2P/DT-2P
:CAL10JAN-17JANSYD/ARR-12P/DT-12P
:CAL10JANSYD/ARR-3P/DT-3P/ZE
:CAL10JANSYD/ARR-3P/DT-3P/ZE+ZI+ZR
:CAL10JANSYD/ARR-3P/DT-3P.ECAR
:CAL10JANSYD/ARR-3P/DT-3P@SUPER

:CAL10JANSYD/ARR-3P/DT-3P/GUAR
Request availability
10/JAN returning same
day,
10/Jan returning next day
10/JAN returning 17/JAN
Request availability, for
specific vendor
Request availability, for 3
specific vendors (max 4)
Request availability, for
specific car type
Request availability with a
rate code (any valid 1-6
characters code after the
@)
Request availability for
guaranteed rates only

8
BOOKING FILE
NAME FIELD
N.1LUGON/TMR
+N.1BROWN/MR For 2 pax with diff names
N.3WHITE/AMR/
BMRS/CMS Name field for 3 pax with common name

N.I/JOHNSON/
ISABEL*INF 10MTHS Create an infant name with name remark
N.P5@KELLY
NMRS Change name 5
N.P1 - 3@ Delete names 1, 2 & 3
N.G/10SKITOUR Group name
Note: After entering group name, end trans, retrieve & feed in names normally.
N.P1@*
N.P.1@*new name
remark
ON*
Delete name remarks
Change name remarks
Check name change policy.
PHONE FIELD
P.T*3040404 ANN/ Max 53 Characters
B444444 Enter travel agent & pax contact
P.1@DXBT* 123456 Change phone
P.@ Delete phone
Note: Do not use special characters
TICKETING
T.T* Mandatory entry to complete a booking
Note: Refer GC*200/5 to check ticketing format for different airlines.
VENDOR REMARKS
V.AKQ*Please
advise VL Send message to airline vendor KQ
V.@@AEK*Pls
advise rates Change vendor remark 2 before EOT
V.2-4.7@ Delete vendor remark 2-4 & 7
*VI Display all income vendor remarks
SSRs
SI.WCHR Wheelchair for all pax on all air segs
SI.P2S3.4/SPML*
NO EGGS SPML for pax 2, seg 3 & 4
9

SI.P1S4/WCHR
@HK
SI.P3S2/VGML@
Change status of WCHR to HK
Cancel VGML request for pax 3, seg 2

OSI
SI.YY*1 CHD
AGED 5
SI.KL*VIP STONE/-
RMR FILM STAR
SI.1@BA*NEW-
TEXT
SI.S2@
M.KL234567893
M.P2/TW123456-
7PM
M.P3/TW123456L-
Advise all airlines pax is a child aged 5
Advise carrier KL, that pax is a VIP
Change item #1 to NEW TEXT
Delete item #2
MILEAGE MEMBERSHIP
KL mileage card # in a BF with 1 pax
TW mileage card # for pax 2
RG-AA423188DLM TW / AA mileage card # pax 3
Mileage membership can take max of 27 chars including the 2 letter airline
code.
Use SSR FQTV for longer entries.
SI.SSRFQTVKLH-
K1/BAl234-
JOHNSONAMR Flown carrier KL & BA mileage card #
Enter received field before using repeat bf entries
M.@
M.P2@
M.AA@
M.P1*DL@
M.P1*DL/P2*AA@
Delete all mileage membership data.
Delete mileage membership for pax 2
Delete all AA mileage # for all pax
Delete MM# for pax 1 on DL
Delete MM pax 1 on DL & pax 2 on AA
SEATS
SM*A4C
SA*S2
SA*S4/NW
SA*S1 #BRU
SC*10A
SA*
S.P2.4/10A.D
S.S2.5/10A-C
S.P1.4/5A/6A
Seat map from availability, line 4, C class
Seat map for seg 2
Seat map for non-smoking seat seg 4
Avblty seg 1, Equipment change in BRU
Characteristic for seat #10A
Refresh seat map
Book 10A & 10D for pax 2 & 4 all segs.
Book 10A 10B & 10C for segs 2 & 5
Book 5A & 6A for pax 1 & 4 on all segs

10
S.SA
S.S3#ORD/10A
S.@*HK
S.P1 -3S2.4@*HK
S.@NA
S.@
S.P1.3S2@
SC*
SC*P3S5
Book smoking aisle seats , all pax / all segs
Book seat, change of equipment in ORD
Change seat status code to HK, all segs
Change status for specific pax / seg
Change all to non-smoking aisle seats
Cancel all seat request for all segs
Cancel seats for pax I & 3 on seg 2
Display list of seat characteristics
Seat characteristics for specific pax/ seg
REVIEW BOOKING FILE
R.B.28MAR*FREE-
FORMAT Place on QI2 at 0700LT on 28MAR
RB.19MAY/1530/-
Q60*TEXT Place Q60 at 1530LT on 19MAY
RB. 1 @01 MAR/-
Q26*TEXT Change Review BF I with text
RB.1@ Delete Review BF
Note: Q12 is the default Q for Review Booking Files
DIVIDE BOOKING FILE
DP1 Name 1 from BF
DP1-3.6 Name 1-3 & 6 from BF
DG/10 10 unnamed pax from group
DG/5.P21-23 5 unnamed & pax 21 - 23 from group
REPEAT BOOKING FILE
Enter Received field before using Repeat booking file entries.
REALLSALL Repeat customer data, all segs.
REALLS1.5.7-9 Repeat customer data & segs I, 5, 7, 8 & 9
RESALL Repeat all segments
RETRIEVE BOOKING FILE
*3WG6BD
*-WILLIAMS/CMR
*-I/WHITE
*28JUN-BLACK/-
AMRS
*KL791-KELLY/-
JMS
*SR444/12APR-
HARRIES/RMR
By record locator
By name
By infant name

By pax name & dep date
By flight #s & pax name
By flight #, dep date & pax name

11
By flight #, dep date, sector / pax name
List BF's where names begin with C
By name created by branch HK7
Group booking
Group booking created in branch HK7
By dep date & name, branch HK7
Redisplay name list
More matching names
Display 3rd BF from name list
LIST BOOKING FILE
With a travel date MAY (D=Display)
Made by Agent JS, travel 0lMar 31Mar
Board point DXB, travel 29APR, Q60
To AMS, C class, KL, 01JUN on Q27
Created at GL3 for travel on 21JUL to Q76
`T' after LD to send message to printer
Remove BFs placed on Q by list entries
P D Q RETRIEVALS (past dated PNR)
Retrieval by locator
Retrieve date and name
Retrievel for all branches
Retrieval by flight, date, origin (optional)
and name
Redisplay similar name list
Retreive by from General Queue
for past dated BF's

*SN239 / 18AUGBR
ULHR-TRUMP / MR
*-C*
**HK7-BROWN
*_G/SKITOUR
**HK7-G/SKITOUR
**HK7/15MAR-A
NDERSON/MMR
*L
*0
*3
LD/ALL/28MAY-D
LD/ALL/S-
JS/01MAR*31MAR-D
LD/ALL/BDXB/
29APR - Q/60
LD/ALL/DAMS/C
/KL/01 JUN-Q/27
LD/GL3/ALL/21
JUL-Q/76
LDT/ALL/S-JS/31
DEC-P
LQR
PQ/R-3571JL
PQ/AIR/26Aug98-
Smith
PQ/B/27Aug98-
Smith/MMR
PQ/UA230/10Jan
98DEN-Test/AMr
PQ/*L
Q/1*CPD

12
QUEUE BFS TO AIRLINE AST
RQ. GENR/ZZ*
FREE TEXT Send general request to airline ZZ
(max 180 characters)
RQ.1 @LIMO/ZZ*
FREE TEXT Change request #1 for a limo from ZZ
******Change entries can only be made before end of transaction.
RQ.2@ Delete request #2
CLAIM PNR
C/BA*RLOC Retrieve PNR from BA
C/BA/OK Confirm claim
I Ignore claim
13
CAR MASTER
CAR INDEX
CAIROME OR
CAIROM List of vendors in ROME
CAI/R-COLOSSEUM List of vendors close to the Colosseum
QUALIFIED AVAILABILITY
/1+CAL/Z1 Insert after segment 1 and request low
to high availability for specific vendor
CAL 10MAYVIE/ARR-1100/ Request low to high availability
DT-0900 without air segment using mandatory
data of pick up date 10MAY, city VIE
and arrival time 1100, and drop
time 0900 (the next day)
CAL10MAY-17MAYLGA/ARR Request low to high availability for
1600.C /V130-150@ABCD/ZE arrival at La Guardia 10MAY at 1600,
W/GUAR/DT-0900 for vendors offering compact cars
(C), with a price range of (local
currency) USD130-150, using rate
access code ABCD, weekly (W), and
guaranteed rates (GUAR) and drop
time 0900
CAL26AUG-28AUGDEN/ARR Request Low to High availability 26
- 0900/ DT- 1600/ SORT t o 28Augus t i n Denver and ar r ange
in order of Low to High by unit rate
amount instead of by Approximate
Total.
CAU-12DEC/GUAR/*DO Update availability for return 12 Dec,
guarantee rates, one way drop off.
AUTOMATED RULES VIEWING
CAVA4 Display from availability for line 4
CAVS6 Display rules from car seg 6
CAR DESCRIPTION
CADZEDXB Description by vendor / location
CAD1 Display line 1 of index
CADS5 Display description of car in seg 5 of BF
CADA8 Display description from col A, line 8
14
SELL
N1A2/DT-1500
N1A2/BS-843920
N1A2/CD-Y748392
N1A2/DO-SYDT98
N1B2/G-AX985674
32859EXP 1190
N1B2/SI-DSRS 2
DOOR
NIC2/W
Sell 1 car, column A, line 2, drop-off time
With booking source.
Sell with a corporate discount #
With drop off when diff from pick-up
With payment guarantee
With special service information
Copies address from BF to car seg
DIRECT SELL
CCRZENN1AMS1
JUN-2JUNECMN/
ARR-1140/DT-0900 Direct sell with optional fields of vendor,
car type and arr/dep times
Note: A direct sell requires a name field in the BF
REQUEST CAR VIA AIRLINE
CARAZNN1CAI20NO
V-25NOV ECMR/BS-7
4329812/SI-PYRAMID Request AZ in Cairo, 20Nov-25Nov, type
ECMR, Pyramid co. with 1ATA#
@1HK Change status seg 1 to HK
CAR MODIFY
CAM2D/11DEC-
18DEC Modify pick up & return Dates for seg 2
CAM90/FT--AA
479210 Modify seg 9 Optional - frequent traveller
CAM6T/CCAR Modify car Type for seg 6
CANCEL CAR SEGS
X2 Cancel seg#2
XC Cancel last car segs
QUEUING TO VENDOR
GC*12/CAR/ZE OR
GC*12/CAR/HERTZ
V.CZE*FREE TEXT
QEB/VWA
QEM/VWA
Check queue city for vendor.
Send message on BF to car vendor.
Queue BF to vendor
Queue message on notepad to vendor.

15
ROOM MASTER
HOTEL INDEX
HOI PAR
OR HOI PARIS
HOIEURO
DISNEY
HOILON/N-
PARKLANE
/2+HOA
HOA20JUN-
25JUNATH
HOA*R
List of hotels in Paris
List by proper name
List by city/hotel name
BASIC AVAILABILITY
After seg 2 (city/time/date from seg)
Availability, 20 - 25JUN in Athens
Redisplay previous availability
COMPLETE AVAILABILITY
HOC13OCT-
15OCTBRU Complete availability 13-15OCT in BRU
HOC1 Complete availability from HOA, line 1
HOC*R/GBP Redisplay previous HOC in GBP
Note: Booking should always be done from complete / inside availability.
HOA SEARCH QUALIFIERS
HOA/D10K
HOA/N-PARK LANE
HOA/L-A
HOA/L-TH
HOA/VGBP
HOA/FE
HOA/C-WKD
HOA/F-NOS+
SEC+CAB
HOA@AXS
HOA/R-Disneyland
HOA/T-L
HOU-2NT/B-COR
Hotel located within 10KM
Specifying hotel name
Hotel located at airport
Hotel located at theatre district
Hotel currency in GBP
Hotel Vendor Chain code
Displays weekend rates
Facilities required at hotel
Display multi-level rate access code
Reference point Disneyland
Limousine from arr or reference point
Update corporate availability rate, 2 nights
16
HOTEL DESCRIPTION
Description of hotel on seg 2.
Description of hotel on seg 2 of BF
Display seg 7 by property keywords
Display rules on line 3 of inside availability
Display rules on seg 3 of inside availability
HOTEL SELL
N1A2D3
N1B1DCOR/CD-
123456/SI-ROOM
FACING POOL/G-
DPSTAX98567432
859EXP1199
Sell one deluxe room from line 3
Sell room at the corporate rate from HOC
giving credit card as a deposit

SELL INSIDE AVAILABILITY VENDOR
Identity '+ ' sign before the hotel chain code on HOA display
After doing a basic availability, enter HOC1 (where 1 indicates the
line # on basic availability). This will display a table with room
rates on the left & room description on the right. At the bottom of
the page are tab stops.
Tab to HOV to check for the rules and regulations of a particular
rate.
After confirming the above. TAB to N1 INSIDE & input the line #s
of the room to be booked along with the sell qualifiers.
HOD2
HODS7/COMM
+DPST
HOV3
HOVS3
17
HOTEL MODIFICATIONS
HOM30/SI-NON
SMOKING ROOM
HOM2R/1A1D-2
HOM3X/ SI
X2
XH
@2XK
Add / change an optional field for seg3
Modify room or bedding type and the
number of people
Cancel optional field for seg 3
CANCEL HOTEL SEGS
Cancel seg 2 completely
Cancel last hotel segs on Booking File,
Cancel hotel seg, without advice to hotel
QUEUEING TO HOTEL VENDOR
GC*11/ HTL/
FORTE or FE
V. HFE*ADVI SE
ROOM FACILITIES
QEB/ VVF
QEM/VVF
Check queue code for vendor
Send vendor remark to hotel
Queue Booking File to hotel vendor
Queue NP. messages to vendor

18
FARES
BASIC FARE DISPLAY ENTRIES
FDPAR Fare Display from your location city to
Paris for today
FDI4AUGLONPAR Fare Display from London to Paris for l4Aug
FDLON*CNN:NUC Display child fare in NUC to London
FDDXBNYC-RT/BA Display Round Trip fare on BA
FD I 4AUGPARPAR-
RTW Display Round The World fares (RTW) from Paris
FDLONPAR14DEC
*PTC Display all passenger type codes
FDDXBLHR14MAR-
B/BA Request for B class fare on BA
FD17DECFRAMIL:N Fare display (applicable public fares only)
FD19JUNDXBSIN:P Fare display (applicable airline private fares only)
FDROMLON/AZ-RT
@SPCLS Display fare from Rome to London on AZ,
return special fares only
FTAX Display list of countries with tax information
FTAX-GB Display tax information for a specific country
FTAX*PFC-DEN Display Passenger Facility Charge for a city
FTAX*PFC-UA Display PFC policy for specific airline
FARE DISPLAY-FOLLOW UP ENTRIES

For a full list of Passenger Type Codes
Display fare notes by paragraph menu
Display fare notes by specific paragraph number
from paragraph menu (IFD only)
Display all fare notes
Display Summary of fare note
Booking code exceptions for primary carrier
Display booking codes for primary carrier on line 2
using secondary carrier NW
Display route information
Change Destination city
Change Origin city
Convert current Fare Display to an availability
Availability for the fare on line number 7
Reverse availability for I0JUN
Change an availability display into a fare display using
the original availability criteria e.g., carrier,
date etc.

PTC
FN*2
FN*10

FN*1/ALL
FN*3/S
FDC*1
FDC*2//NW
FR*2
FDDBOS
FDOSYD
AV
AV7
AVR/10JUN
FDA
19
SEARCH QUALIFIERS
*RP75 Discount fare by percentage
(up to 100)
/UA/CO/US Carriers (Max. 3)
/L OR /S Long display or short display
/Q include Q surcharges
-OW OR -RT Journey type (one way/round trip)
@YLE3M Exact fare basis code
*ADT*CNN*INF Passenger type
:USD Display fares in the specified currency
:NUC Display fares in NUC
:LOC Follow-on from NUC Display.
Display fares in local currency
.AP Global indicator (IFD only)
FDSFOLAXV26NOV Validate fare restrictions on specified
DATE - Display applicable one way fares
FDLONMIAV15DEC
12JAN/BA Validate fare restrictions on specified dates and
display applicable return fares
FDLAXSYDV10JUN
20JUN/UA:P Validate fare restrictions and display applicable
private fares for specified dates
INFOLINK ENTRIES
L@LH/FD03MAY
DXBFRA Link into LH and display fares from DXB/FRA
FDL@LH Converts FD display to LH OWN DISPLAY.
(Follow up entry only)
L@LH/MD Move down to next screen on LH fare display
GC*70/3 Airlines with infolink fares
(Direct fares access)
20
FARE QUOTE PLANNER
FQPDXBPARDXB Quot e for unbooked rout i ng DXB PAR DXB
on any carrier and any class
FQPBOMFRABOM
+AI Quote fare for BOM FRA BOM on AI
FQPMIA+UA.CRIO Quote for MIA RIO using UA in class C
FQPDXBX-
FRANYCX-FRADXB NOSTOP at FRA
FQPDXBFRA,
-AMSROMDXB Surface transportation FRA / AMS
FQPDXB+EK.J15JUN
LON+EK.J20JUN
DXB Quote for unbooked routing DXBLON on 15 Jun
on EK J class and return on 20JUN in J class on EK
FQPDXB18JULBOM
12AUGDXB@SPCLS Quote special fares for DXBBOMDXB.
Outbound on 18JUL and return on 12AUG
FQPDUB 10AUGX-
LONJNB Quote fare for DUBLONJNB for travel on 10AUG
with no stopover in LON
FQPZRHNB-
HKGMNL+LX Quote fare for ZRHMNL on LX without breaking
the Fare at HKG
FQPDXBBOMDXB
@YEE4M*C08 Quote return fares for a child. For unhooked
Routing DXB BOM DXB. Where NN stands for the age
Quote one way fare for unbooked itinerary for
ROM to CHI on the 10NOV using AZ in J class
for sale and ticket issued in PARIS
FOLLOW UP ENTRIES
Redisplay fare quote planner summary
Redisplay linear fare quote planner summary for
fare number 2 from summary display
Display fare quote ladder for fare number 3 from
Summary display
Display fare components for fare number 2 from
Summary display
Display all notes from component 3 from
component Summary display

FQPROM+AZ.
J10NOVCHI.PAR
FQP*
FQP*2

FQL3
FQN2
FN3/ ALL
21
FARE QUOTE PLANNER UPDATES
FQP@S3/4JUL Change date of segment 3
FQP@S2+IB.C Change carrier and class of segment 2
FQP@S3.Y.5+KL Change segment 3 to Y class and segment 5 to
carrier KL
FQP@*CNN Change request to a child where NN
stands for age
FQP@S3/16AUG/.C Change segment 3 to the 16Aug and whole itinerary
to C Class
FQP@CEK Change request to include EK as the plating carrier
FARE QUOTE ENTRIES
FQ Adult fare for all passengers in a BF
FQBB Best buy in a BF
FQBC Comparison quote against FF in BF
FQBA Best buy irrespective of availability
FQA Alternate fares for itinerary
(IFQ only)
NOTE: All these entries may be followed by the pricing
modifiers that follow. Infants specified in the name
field will be quoted at the infant rate.
For itineraries which contain
U.S. Points include plating carrier modifier.
For example FQCSR.
*** FARE QUOTE ***

22
PRICING MODIFIERS
** PASSENGERS **
FQP2/CBA
FQP1-4
FQP2.5
Quote itinerary for passenger 2
(adult or specified infant) for itinerary with plating
carrier BA
Quote itinerary for passengers 1 through 4
Quote itinerary for passengers 2 and
5 passenger nos. Must be in ascending order
FQP2-4.5-7*CNN/
CUA Quote for passengers 2 to 4 adult fares
and passengers 5 to 7 child fares with
plating carrier UA where NN stands for the age of
the child
FQBBP1.3-4*CNN Quote best buy for passenger 1 adult and
passenger 3 and 4 child fare where NN
stands for the age
** SEGMENTS **
FQS3-5 Fare quote for segments 3 through 5
FQBBS2.5 Fare quote best buy for segments 2 and 5
** SPECIFIED BOOKING CLASS **
FQ.Y Fare quote for lowest applicable fare in Y class
** SPECIFIED FARE BASIS **
FQ@YLEE3M Fare quote all segments with fare basis YLEE3M
FQS2-3@J2 Fare quote segments 2 and 3 with fare basis J2
FQP1.2*CNN
@YEE3M Fare quote itinerary - passenger 1 adult
and passenger 2 child. Both with fare basis
YEE3M. NN stands for the age
** CURRENCY **
FQ::USD Fare quote fares filed in the currency specified
FQ:USD Quote an itinerary and show the equivalent fare
taxes and total in USD at the bank rate
FILED FARE DISPLAY
Display a summary of all filed fares
Display linear fare construction for quote 1
Detailed linear fare construction of all filed
fares
Linear fare construction, all fares for pax3
Cancel filed fare 3
Cancel filed fare 3 for Pax 1 through 3
To restore filed fare 1 after ticketing
CURRENCY CONVERSION
Convert fare on line 3 to own currency
Disp all IATA ROEs
Convert NUC to specified currency
Convert NUC to GBP & then to AED
Disp BSR against own currency
Disp all BSRs against own currency
Convert currency to own currency
Convert currency at rate specified by user
Convert fare on line 3 to own currency
FOCALPOINT SHOPPING
Basic Itinerary & Routing Modifiers
FSLHR20DECSI N
FSFRA10JUNLHR20JUNFRA
FSFRA10JUNLON12JUNPARI4JUNFRA

one way flights and low fare
options round trip request
circle trip search
Surface Sector and Connection Modifier
FSFRA10JUNLHR--LGW20JUNFRA surface sector
FSFRA10JUNX- ATLFLL20JUNX- ATLFRA connect ing point
Regardless of Availability Modifier
FSAHKG2 3 NOVTYO
FSABKK10JUNSIN12JUNBKK
regardless of availability
round trip itinerary

Pricing & Availability Modifiers
I. Pricing Modifiers follow the basic itinerary & routing separated by a single
plus (+)
2. Availability Modifiers follow the basic itinerary separated by a double plus
(++)
3. Multiple Modifiers are always separated by a slash (/)
*FF
*FF1
*FFALL
*FFP3
FX3
FX3P1-3
FF1@R
FZS3
FZI / ALL
FZI NUCl200.
00AED/U
FZINUC400.00GBP
/ AED
FZSHKD
FZS*AE
FZSDEM320.00
AED
FZSRF1000GBP
/9.1/U
FZS3
23
24
FOCALPOINT SHOPPING
Pricing Modifiers
FSLON12AUGPAR28AUGLON+:P private fares only
FS1FRA10JUNLON20JUNFRA+*C04 passenger type code
FS2HKG10NOVBKK12NOVHKG+P1.2
*
C04 multi passenger
combination
Availability Modifiers used at Itinerary Level
FSORDI0JUNDEN20JUNORD++//*A preferred alliance
FSSYD12JUNAKL15JUNSYD++/QF/NZ preferred carriers
FSSIN10JUNHKG20JUNSIN++-FIRST preferred cabin class
FSCDG10JUNMAD12JUNCDG++.D preferred type of flight
Pricing modifiers are followed by single + and availability modifiers are
separated by double ++:
FS3ZRH 10JUNLHR20JUNZRH+:P++/LX/.D....... combination of modifiers
Availability Modifiers used at Flight Segment Level
FSORD10JUNDEN/UA22JUNORD/AA preferred carrier
FSSIN10NOVHKG-BUSNS3ONOVSIN-FIRST preferred cabin class
FSZRH15JUNLHR.M#20JUNZRH.E# preferred departure time
Multiple Availability Modifiers can follow the destination city, each
separated by a slash (/):
FSCDG12JULMAD.D/.M14JULBUE.SO/.E ................. preferred type and
time of flight
Airline & Alliance Modifiers
FS++/BA preferred carrier
FS++/LH# online preference
FS++/SQ/TG/CX preferred carriers
FS++/LH-/BA-/AF- excluded airlines
Flight Type Modifiers
FS++.D
FS++.C
FS++.SO
FS++.SI
FS++.DO
FS++.DI
direct and nonstop flights
connecting flights
single online connections
single interline
connections

double online
connections
double interline
connections

25
FOCALPOINT SHOPPING
Cabin Class Modifiers
FS++-ECON economy class preference
FS++-BUSNS business class preference
FS++-FIRST first class preference
Day and Time Modifiers
FS++AT2 arrival time window
FS++DT2 departure time window
FS++JT 1 2 journey time
FS++#7 search for 7 days later
FS++-2 search for 2 days earlier
Airport & Itinerary Modifiers
FS++I price as booked
FS++M multi airport search
FS++MLHR multi airport search
FS++.ATL preferred via point
FS++.JFK- excluded via point
Passenger Select & Passenger Type Code
FSP1 passenger select
FSP1.4 multi-passenger select
FS**GVT government fares only
FSP1.2*C04.3*INF passenger type codes
Segment Select, Stopover and Connection Modifiers
FSALL select all flight segments
FSS1 segment select
FSS1.4 multi segment select
FSO1 single stopover point
FSO1.4 multiple stopovers
FSX1 single connecting point
FSX1.4 multiple stopovers
Format References
H/FS access help index page
HELP FS-SEARCH access list of search
modifiers
26
DOCUMENT PRODUCTION
LINKAGE TO PRINTER
(HMLM - HELP ME LINK MACHINE)
HMLMEC1234DT Ticket printer EC1234 for Demand print
HMLMEC7890BI Iternerary printer EC7890 for Batch print
HMLMEC5678DA GMIR printer EC5678. Demand print
HMLMEC2468DS Satellite printer EC2468 for Demand print
DESIGNATE STOCK TYPE
(HMOM - HELP ME OPERATE MACHINE)
HMOMEC1234-TKT Connect printer for ticketing
HMOMEC7890-ITN Connect printer for itinerary/invoice
HMOMEC1234-U Change printer status to UP mode
HMOMEC1234-D Bring printer DOWN (for loading tickets)
DISPLAY LINKAGE
(HMLD - HOW'S MY LINK DOING)
HMLD Display devices linked to workstation
TICKET STOCK TABLE
(HMSA - HELP ME STOCK ADD)
First Ticket # should he followed by Check digit of the Audit coupon
HMSA-44007891001/
4400789500/400 Add ticket stock #s 100 to 500, total 400
HMSA-44006001/44
00608/9/S* IATA# Add ticket # to satellite printer with IATA#
HMSD (How's my
stock doing?) Stock Display
HMSX-44007891001
/4400789500/400 Delete ticket range from stock
TICKET PRINTER ( TINS ) TABLE
(HMTN - HELP ME TINS #S)
Note: Ensure that ticket # on the printer matches with ticket # on the TINS table
HMTNEC1234-440
07891001/4400
789500/400 Add tickets to printer EC 1234
HMTN/D Display TINS table.
HMTNEC1357/D Display tkt #s in TINS table for EC 1358
HMTNEC1234/
RETURN Return unused ticket to Stock table
27
TICKET & INVOICE REPORTS - TINS
(HMPR - HOW'S MY PRINT REPORT)
HMPR TINS report for today
HMPR/XXX TINS report for branch XXX
HMPR/25APR TINS report for a specified date
HMPR/EC3254/
25APR Print TINS report for specified date
TICKET #s VOIDING / UNVOIDING
TKV/44007899201 Void ticket #s from TINS table
TRV/17644007899201 Void ticket after print, airline code reqd.
TRV/12544007899
201-923 Void all ticket #s out of one filed fare
TRU/12544007899
201 Reinstate voided ticket (airline code reqd)
PRINTING TICKET
Mandatory Ticket Modifiers: Plating Carrier, Commission & form of
Payment
Steps for using System Fare Quote
1) *3MC2EU Retrieve BF
2) FQ Fare Quote itinerary
3) R. Pax. SS+ER Retrieve & end transaction
4) TKPZ9/CEK/
FS/EBNONEND Print ticket with modifiers & system FQ
Steps for using Manual Fare Quote
I) *MC2EU Retrieve BF
2) FQ Fare Quote itinerary
3)*FBI
4) FBF
5) TMU1FCK/CBA/
Z9/AI-M04510
6) R.P
7) TKP
Add modifiers
Enter Received Field
EOT and print ticket
CHANGE TICKET MODIFIERS
TMU1EB@VALID
ON CX ONLY
TMU2Z@8/F@AX
373912345*D1096
TMU1EB@/IT@
TKP3P2C@UL/F
@NONREF
Change text in endorsement box
Change comm to 8%, FOP to credit card
Delete Endorsment & IT Modifier of FFI
Print tkt of FF3. pax 2, carrier UL & new FOP

To convert system Quote to Manual
File manual fare
28
EXCHANGE TICKETS
i) When the ticket is not used at all
1) Create booking as per request
2) FQ Fare Quote routing
3) R.P.SJ+ER Received field, End & retrieve BF
4) TMU1/ FEX
5) CEK/Z9 Add modifiers
The mask displayed should he completed with original / exchange tkt
details.
Do not use insert / delete keys on the mask. TAB to move forward &
shift+TAB to move backwards.
ii) When part of the ticket has been used:
1) Create booking as per new requirements, end and retrieve BF
2) FARE BUILD ENTRIES
FBC Activate Manual fare build mask
*FB ReDisp current manual fare build screen
FBUX2/X No stopover at off point of seg 2
FBUFB/YLEE3M/CH
Combined FB/ticket designator for child. all seg
EBUNVB/15JAN Not valid Before, all seg
FBUNVA/02JAN Not valid After, all seg
FUBG/2PC Baggage allowance, all sees
FBUFARE/AED
2300.00 Base fare
FBUEQ/GBP200.00 Equivalent fare
FBUROE/11.9 IATA ROE
FBUTAX/ 1 0.00US One tax
FBUTAX/ 10.00US
+TAX2/200FR Multiple taxes
FBUTTL/2300 Total fare including tax
FBUS/I+T/I Sold tktd field SITI/SOTO/SOTI/SITO
FBUFC/FREE
FORMAT
.
Fare construction
FBUFB/Y+BG
20K+FARE/INR
10+ROE/1.1 Multiple entry for FB, BG, Fare & ROE
4) FBF File current manual fare
FBFCTP File manual fare with plating carrier "TP
5) R.P+ER Received field, end and retrieve BF
6) TMU1FEX/Z9
/CEK Add modifiers
7) Updat e t he Exchange
ticket mask aplicable
8) R.P Received Field
9) TKPDTD To Ticket print
*FB2 Display manual fare build for FF 2
29
CGET Display Electronic Ticket airlines
HMET Display Electronic Ticket support document print
table
DT/IAT/DISBA Display interline table by validating carrier (BA)
Electronic Ticket Display
*TE/1251234567890 Display Electronic Ticket by ticket number
*HTE Display Electronic Ticket when booking file is
present
*TEH Display Electronic Ticket history
El ectroni c Ti cket Reval i dati on
TKRETS1/
TN1234567890123/C1 Revalidate Electronic ticket; ensure Electronic
Ticket record is displayed first
Aut omat ed Refunds
TRNE12512345678910
/12JUL Refund electronic ticket, format includes 3 digit
airline code, electronic ticket number with check
digit and date ticket was issued
*TRN If an error is made on a refund screen, it may be
redisplayed
"TRN1 Previous screens may he redisplayed by inputting
the screen number
El ectroni c Ti cket Repri nt
TSD12512345678901 Retransmit all support documents except
for Passenger Itinerary receipt, exchange
authorisation and refund notice; Check digit
must be included
Ti cket i ng Modi fi ers
TKPET Issue electronic ticket where the default ticket
type for the specific carrier is paper
TKPPT Issue paper ticket, where the default ticket
type for the specified carrier is electronic

ELECTRONIC TICKETING
Electronic Ticket Procedure
30
ITINERARY REMARKS
RI.MEAL
REQUESTED
+RI.TEXT Add non-segment related Remarks
RI.S1-3*CHECK IN
3 HRS BEFORE Add remarks to segments 1-3
RI.S4*WINDOW
SEAT 4B - NO SALT Add two line of Remarks to segment 4
RI.2@CHECK FOR
FLIGHT DELAYS Change itinerary remark 2 with new text
RI.3@ Delete itinerary remark 3
RI/2S3*HAVE A
NICE TRIP Insert after associated remark 2, seg 3
*RI Display Itinerary Remarks
*XRI Display Cancelled Remarks, before EOT
*R14 Display Itinerary Remarks for seg 4
RIR. 1 -2S2 Reassociate remarks 1 & 2 to seg 2
CANNED REMARKS (can be created by secondary level users only)
RPFC/RMKS Create Canned Remarks Image
RPFD/RMKS Display Canned Remark Record
RPFB/XXX/RMKS Borrow Canned Remarks in PCC XXX
RPFP/RMKS/EC2154 Print Canned Remarks on printer EC2154
RPFT/RMKS Delete all Canned Remarks
RD.T/13MAY*CHEQ
UE DEPOSIT*200.00 Paid Tour remark with Text
/2+RT.T/13MAY*
PARIS TOURCON
FIRMED06 HOURS Insert after Seg 2, Free Text Tour remark
RT.2@T/15MAY
*PARIS TOUR 10HRS Change text remark 2 on itinerary

RD.5@ Delete DUE remark as shown in seg 5
ITINERARY PREPARATION
31
DOCUMENT ITINERARY FIELD
DI. CR-6.8.10
DI.TK-17644007
89920-923
DI.FS-3140-J
DI.2@C R-1.2.5
DI.3@

Add Canned Remarks 6,8,10 to BF
Add manual ticket #s to Itinerary / Invoice
Print diff of system J class fare with paid fare
Change DI 2 to Canned Remarks 1,2,5
Delete document itinerary #3
FALL BACK AND REC'OVERY PROCESS
(Same for tickets and Itinerary)
Issues a test ticket, carrier plate AZ
Reprint ticket & void old ticket when
ticket is active
Resend to another printer GTID
Check ticket image on Demand Pending Buffer
Delete displayed image
Restart Printer
Check Queue Count
Cancel images from Queue
QUEUES

QCA Count all Queues in own office
QCA/AH3 Count all Queues for Branch AH3
QCA*50 Display Queues with more than 50 BF's
Place message on queue to return back to its specific queue
QLMCB* Brian to call hack at 4 pm
Place bf on left message to call back
QUTC* No answer from telephone #232323
Place bf on Unable to reach queue
QM Sign into general message queue
Q* Redisplay message
QRM Remove message from queue
QEMI Place message at bottom of queue.
QX Sign out of queue
QS Sign into supervisory queue
QRS Remove message from supervisory queues
QESI Place message at bottom of supervisory queue
Queue prefatory instructions
QPB* Display entire queue name table
QPB*15 Display queue name table for queue 15
QEB@55JOHNS Change Queue name header for queue 55 to
John's Q
TKV/CAZ
HQNN

HQM/EC3476
HQB/TKT/DP
HQM/DELETE
HQSEC3476
HQCEC3476
HQXEC3476
32
QEB Place bf on queue 0
QEB/35 Place bf on queue 35
QEB/35+40 Place bf on queue 35 and 40
Booking file queue monitoring
QIN Determine queue you are working in and
count number of people working that queue
QINC/ 10 Count number of people working a specific
queue
QINC/ ALL Count number of people signed into all queues
Sign in. working and exiting a hooking file queue
Q Sign into queue 0 or 1
Q/18F Sign into queue 0 or 1 branch 18f
Q/27 Sign into queue 27
QR Remove bf from queue
QFREE/B/78 Remove all bfs from queue 78-second level
authorisers & above only: only valid for
non-pressigned QUEUES (26-99)
QX Sign out of queue
QX+E Sign out of queue and end transaction on bf
QX+I Sign out of queue and ignore bf
QX+QEB/43 Sign out of queue and place bf
QUEUE 43
Move Entire Oueue
QB29/47 Move all bfs from queue 29 to queue 47
QB29/GL3/9 Move all bfs from queue 29 to branch queue 9
Booking file Queue Printing
QPRINT Print all BF's on queue 48
MISCELLANEOUS
JV3428456784
1005/V1 Verify card only-no approval code.
JV3728456784
1005/T410.00
D0492/MEK Request credit card approval code for hand
written ticket, with mandatory expiry date
and merchant airline vendor code.
C*MAP Display map information
C*Map/France Display map of France
.EE DOUGLAS Encodes equipment name
.ED BEC/CR3/
74B/707 Decode equipment codes
.ER BEC Display detailed record for equipment type.
.CE SYDNEY Encode city name.
.CD LON/FCO
/ZRH Decode multiple city codes.
.CR DUB Display detailed city record for Dublin
.AE OLYMPIC Encode airline name.
.AD B A/EK/C X Decode multiple airline codes
.AD*125/176 Decode multiple airline numeric code.
TI Display Timatic menu.
TIMV/1/LON
OR TIMV/1/GB Display Visa information for
offpoint on seg 1, pax British national.
TIMH/1 Display Health information for pax whose
nationality is the board point of segment 1 and
dstination is offpoint of segment 1.
TIMT/2 Display airport tax information for
pax at board point of segment 2.
@LTSIN Display local time in Singapore.
HL * AIR / QF Display all air promotions for QANTAS
HL * CAR/ZE Display all car promotions for Hertz
TI-RGL/SCHS Display list of schengen states
TI-RGL/ARAB Display Arab League countries
TIETAR ETAS request for application screen
TIETAQ ETAS enquiry screen
TIETAH ETAS History screen
TIETAC ETAS Check-in screen
*TAA/15JUL/30 Subject 30 days from 15JUL (Date Calculator)
*TAA/18JUN/+60 Add 60 days to 18JUN
*TAA/330 furthest date that can be used for booking in

33
Galileo
34

PERSONAL DIRECTORY PAGE
Provided free to Galileo Users
35

36


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