Tel.: 718-457-8015 / Cel.

: 347-221-8432
Email: glen0626@gmail.com

Objective:

To achieve excellence and contribute to the best of my ability in an industry-leading

company.

Profile:

Hard working, dedicated professional

Very experienced customer service provider
Perfectly fluent in both english and spanish
Capable of working under intense conditions both individually and as part of a team

Experience

Office of Jose Velazquez P.E.

06/08-present
-AutoCad Drafting, mostly residential designing and commercial designs, supervision of construction
-Responsible for all phases of design from initial site visit to complete construction.
-Knowledge of NYC building codes

Customer Service Representative for WellCare Healthplans Inc.

11/06 – 06/08
-Wellcare provider claims specialist, insured that health providers recieved their claims in a timely and
uninterrupted fashion.
-Researched complex claims issues and worked with other departments to resolve.
-Also worked with the Prescription Drug plan Department, insuring Wellcare members received an excellent
customer service experience while obtaining their medications. (Inbound/Outbound)

Customer Service Representative for Caribbean Sun/Star Airlines

04/06 - 09/06
-Caribbean Sun/Star Airlines ticket sales agent, helping customers book and reserve their flights over the phone
(Inbound).
-Knowledge of SABRE and GABRIEL software, broad knowledge of airport codes and geographic locations.

Opticom- Billing Inquiry Representative. (Verizon International Teleservices)

01/05 - 03/06
-Helping customers resolve telephone billing issues and inquiries

Parago Customer Service Representative (Verizon International Teleservices)

02/02 - 01/04
-Rebate processing specialist, working with rebate promotions for companies such as Staples, Radioshack, Sprint
among others.
-Insuring customers submitted all required paperwork for rebate processing (Inbound/Outbound , through email
and phone)
-Assistant supervisor and monitor as of 12/02, experience monitoring both emails and phone calls
Education
Serviarquit (Offices of Mr. Servando Hernandez in East Santo Domingo, Dom.
National
Rep.) University of Santo Domingo, Dominican Republic
09/02-12/04
2007designing, also visiting sites for measurements
-AutoCad Drafter and residential
Universidad Nacional Pedro Henríquez Ureña (UNPHU)
Bachelors Degree- Major in Architecture

Skills

AUTOCAD, ADOBE PHOTOSHOP, POWERPOINT, EXCEL, WORD, SABRE, Bilingual and fluent in
both ENGLISH and SPANISH, Experienced and knowledgable in both CONSTRUCTION/DESIGN
and CUSTOMER SERVICE SKILLS

References Available upon request