Capture missed call information

and alert your wireless subscribers.

Increase the number of returned calls to
create new revenue-generating opportunities.
Missed Call Solution
Missed Call is a compelling solution that can increase wireless call completion
by capturing information about call attempts to subscribers when they:
Turn off their wireless phones
Travel out of their coverage area
Experience other network conditions preventing call completion
When the subscriber becomes available, Missed Call sends a Short Message
Service (SMS) notification of the missed call and identifies the calling partys
telephone number. By pressing the SEND key, the subscriber can easily
return the call.
Benefits
Creates revenue-generating
opportunities at a low cost
Increases airtime due to
additional returned calls
Gives subscribers control of
their phone usage
Deploys easily on Lucent
messaging networks
Simplifies ongoing operation
and maintenance through full
administration and reporting
capabilities
Missed Call makes it easy to return missed calls
Callers often do not leave mailbox messages out of frustration or when
individual subscriber mailboxes are unavailable. In networks where the
calling party pays for completed calls, callers often choose not to leave
messages to avoid charges.
Missed Call provides better mobile coverage and augments the subscriber
mailbox by providing information on calls that never reach the mailbox.
Subscribers can conveniently return these calls by pressing a single button, so
Missed call can increase Average Revenue Per User (APRU) while it enhances
the subscriber mobile experience.
Missed Call is built on Lucent Message Mediator foundation software, which
is widely deployed in a variety of subscriber-based and operational
applications. Message Mediator allows rapid development of messaging
software using a library of modular input and output software blocks. This
adds flexibility and permits quick time-to-market of Missed Call and other
custom messaging solutions. Message Mediator software runs on inexpensive,
industry-standard, off-the-shelf carrier-grade computing hardware.
Missed Call Solution
To learn more about our comprehensive
portfolio of services, please contact your
Lucent Technologies Sales Representative
or visit our web site at www.lucent.com
or www.lucent.com/messaging.
This document is for planning purposes
only, and is not intended to modify or
supplement any Lucent Technologies
specifications or warranties relating to
these products or services. This
publication of information in this
document does not imply freedom from
patent or other protective rights of
Lucent Technologies or others.
NEBS is a trademark of Telcordia
Technologies, Inc.
Copyright 2004
Lucent Technologies Inc.
All rights reserved
MSG v2.0204
Missed Call Application Call Flow
Subscribers are notified of a missed call via SMS so they can return the call by pressing a single button. This results in
increased returned calls, increased APRU and greater customer satisfaction and loyalty.
Lucent Worldwide Services Advantage
The Missed Call Solution is offered by Lucent Worldwide Services. Our
messaging system and network expertise help ensure a smooth and seamless
integration of our enhanced messaging products and solutions into your
network. Lucent Worldwide Services provides experienced and highly skilled
technical professionals dedicated to developing, deploying, operating and
maintaining global networks. Our proven track record of successful networks
is powered by Bell Labs innovations and our end-to-end, comprehensive
portfolio of professional, deployment and managed services. Our
unsurpassed suite of solutions can help reduce operating costs,
leverage capital investments and offer revenue-generating
opportunities helping you make your network more profitable
throughout its lifecycle.
7. Missed call
10:03AM 06-10-03
972-555-9778
To return call
<Press Send>
1. Inbound
Call
2. Ring No Answer
(Called Party)
3. Forward
Called party
to Voice Mail
4. TCP/IP
OCL
5. SMS Message
SMPP
6. SMS
Transmitted
Returned
Call
Returned
Call
Lucent
Messaging
System
Missed Call
Application
Mobile
Telephone
Switching
Office
(MTSO)
Calling Party
Called Party
Short Message
Service Center
(SMSC)
Message Mediator Hardware Specifications
(minimum configuration)
Unit dimensions 19 rack mount
1.72h x 17.2w x 18.8d
(44 x 437 x 478 mm)
Maximum weight 22 lbs. (10 kg)
Power supply/consumption -48 VDC or +240 VAC, 55 W
Hard disk 1 36 GB SCSI
Memory 512 MB DIMM
Standards NEBS compliant