Group 14

Reduction in Shopping time using TQM tools

Sec - X
Contents
Research Process Model Framework
Data Collection
Recommendations
Process Definition
Data Analysis Tools
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2
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5
Research Process Model Framework
Process Definition


Regular Supermarket Visit
Subject of
Analysis
To develop greater
understanding of the factors and
circumstances that increase the
time taken to complete the
shopping activity
Aim of
Analysis
Data Collection


Check sheets can be used
Data can be collected for 50
occasions
In/Out time, total time, queuing
time, day of the week, number of
friends present, total money
spent, total number of items
purchased.
Data Analysis Tools


Tool Use Comment
Flowchart
Employed to present diagrammatic
picture of the whole process
Flowchart shows only the
framework of the process
therefore could not be used
to identify major causes of
wasted time.
Cause and
effect diagram
Developed to determine and break
down the main causes; people, process,
food/product, equipment/facilities
Not helpful in eliminating
causes but can assist in
identifying the important
causes
Check Sheet Simply used to record key data
Needs to be flexible and
meaningful
Scatter diagram
Used to identify the relationship
between sets of data;
Some data cannot be
represented
Data Analysis Tools (contd.)


Tool Use Comment
Pareto Analysis
Categorized measurement using the
same unit of measure(frequency)
for each cause
Very useful tool here
Pie chart
To obtain better picture of the
process; relevant data can be
grouped in terms o day
Careful selection of data to
get better meaning from pie
charts
Control Charts Used to indicate trends within data
Helps to evaluate the
effectiveness of
improvement measures by
comparing existing process
and new process
Scatter diagram is useful here in establishing relationship between shopping time
and amount spent; and shopping time and number of items purchased
Recommendations
Day when shopping time is least thereby suggesting ideal day and
time of shopping
Whether it is good to have a list of items to buys before going for
shopping
Shopping alone or going with friends. Which one is better?
Use of basket vs. Use of trolley. Does it matter?
Clear understanding of the process of shopping using the TQM tools
and techniques
THANK YOU!