School of Management Studies

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School of Management Studies

173, Agaram Road, Selaiyur, CHENNAI 600 073


Ph: 044-22290125, 22290742; Telefax: 044-22293886
Web: www.bharathuniv.com; Mobile 09380408052




CERTIFICATE


This is to Certify that the Project report on CUSTOMER
SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL
EXPRESS (I) PVT LTD is a bonafide work and submitted by Mr. Gaurab
Dutta in partial fulfillment of the degree of Master of Business Administration,
School of Management Studies, Bharath University, during 20072009.

This certificate is issued based on the declaration by the candidate.



Dr. S. Lalitha Prof. N. M. Jaffer
(Project Guide) (HOD)


Project Report evaluated & Viva Voice held on .




INTERNAL EXAMINER EXTERNAL EXAMINER

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