This document is a certificate from the School of Management Studies at Bharath University in Chennai, India. It certifies that a student named Gaurab Dutta submitted a project report titled "CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD" in partial fulfillment of the requirements for a Master of Business Administration degree. The certificate was issued based on the student's declaration and was signed by the project guide and head of the department.
Sales Forecasting or Demand Management 2. Sales and Operations Planning 3. Production Planning 4. Material Requirements Planning 5. Inventory Reduction
This document is a certificate from the School of Management Studies at Bharath University in Chennai, India. It certifies that a student named Gaurab Dutta submitted a project report titled "CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD" in partial fulfillment of the requirements for a Master of Business Administration degree. The certificate was issued based on the student's declaration and was signed by the project guide and head of the department.
This document is a certificate from the School of Management Studies at Bharath University in Chennai, India. It certifies that a student named Gaurab Dutta submitted a project report titled "CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD" in partial fulfillment of the requirements for a Master of Business Administration degree. The certificate was issued based on the student's declaration and was signed by the project guide and head of the department.
This document is a certificate from the School of Management Studies at Bharath University in Chennai, India. It certifies that a student named Gaurab Dutta submitted a project report titled "CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD" in partial fulfillment of the requirements for a Master of Business Administration degree. The certificate was issued based on the student's declaration and was signed by the project guide and head of the department.
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CERTIFICATE
This is to Certify that the Project report on CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD is a bonafide work and submitted by Mr. Gaurab Dutta in partial fulfillment of the degree of Master of Business Administration, School of Management Studies, Bharath University, during 20072009.
This certificate is issued based on the declaration by the candidate.
Dr. S. Lalitha Prof. N. M. Jaffer (Project Guide) (HOD)
Sales Forecasting or Demand Management 2. Sales and Operations Planning 3. Production Planning 4. Material Requirements Planning 5. Inventory Reduction