Professional Documents
Culture Documents
Live Chat Support Scenarios Final1
Live Chat Support Scenarios Final1
End
Out of operating hours
Out of operating hours In operating hours
Out of operating hours
Out of operating hours In operating hours
LIVE Pre 30m 5min
Live chat support
widget enabled
Global OPERATING HOURS Start
End
Display
disabled message
SCENARIO 1
Display
disabled message
LIVE Pre 30m 5min
Out of operating hours
Out of operating hours In operating hours
Live chat support enabled
Global OPERATING HOURS Start
End
SCENARIO 2
Display
disabled message
Display
disabled message
LIVE Pre 30m 5min
Out of operating hours
Out of operating hours In operating hours
(Unless browser refreshed, from
30mins prior to global start)
Global OPERATING HOURS Start
End
SCENARIO 3
Display
disabled message
LIVE Pre 30m 5min
Out of operating hours
Out of operating hours In operating hours
Global OPERATING HOURS Start
End
SCENARIO 4
Display
disabled message
LIVE Pre 30m 5min
Out of operating hours
Out of operating hours In operating hours
Live chat support enabled
Global OPERATING HOURS Start
End
SCENARIO 5
Display
disabled message
Display
disabled message
LIVE Pre 30m 5min
Out of operating hours
Out of operating hours In operating hours
Live chat support enabled
Global OPERATING HOURS Start
End
SCENARIO 5 pt2
Display
disabled message
Display
disabled
message
LIVE Pre 30m 5min
Out of operating hours
Out of operating hours In operating hours
Global OPERATING HOURS Start
End
SCENARIO 6
Display
disabled message
LIVE Pre 30m 5min
Out of operating hours
Out of operating hours In operating hours
Global OPERATING HOURS Start
End
SCENARIO 4
Display
disabled message