JOB SPECIFICATION

Front Office Personnel

MAVEN FATMAWATI HOTEL
Our property considers the
following traits important for
the successful performance of
front office work.

1. Professional Demeanor
(Sikap Profesional)
Reports to work on time
Has a positive attitude
toward the job and the hotel
Recognizes positive and
negative aspects of the job
Possesses maturity in
judgment
Appears businesslike
Maintains control and
composure in difficult
situations

2. Congenial Nature
(Sifat menyenangkan yang
alami)
Smiles readily
Exhibits cordial and
pleasant behavior

3. Helpful Attitude
(Sikap Membantu)
Is sensitive to the guest
needs
Possesses a sense of
humor
Responds and speak
intelligently
Demonstrates creativity
Practices good listening
skills


4. Flexibility
(Fleksibilitas)
Willing and able to accept a different work-shift if
necessary
Understand others point of view
Willing to try new ways of doing things; is not set in
ways
Works well with guests and hotel staff; is a team
player
5. Well-Groomed Appearance
(Penampilan yang Baik dan Rapih)
Dresses appropriately; meets property standards for wear and
care of uniform
THANK YOU