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تاثير مديريت ارتباط با مشتري در بهبود كسب و كار صنعت بيمه
تاثير مديريت ارتباط با مشتري در بهبود كسب و كار صنعت بيمه
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. Yonggui, W., Hing, Po.Lo., Renyong, C., and yongheng, Y. (), An integrated
framework for customer value and customer-relationship-management performance ,
Managing Service Quality, Vol. No/.
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