Malcolm Baldrige National Quality Award (MBNQA)

2. Strategic Planning
2.1 Strategy development
2.2 Strategy deployment
4. Measurement, Analysis, and Knowledge Management
4.1 Measurement, Analysis & Implement of Organizational Performance
4.2 Management of Information, Knowledge, and Information Technology
6. Process Management
6.1 Work systems
6.2 Work processess
5. Workforce Focus
5.1 Workforce Engagement
5.2 Workforce Environment
3. Customer Focus
3.1 Customer engagement
3.2 Voice of the customer
1. Leadership
1.1 Senior Leadership
1.2 Governance & social
responsibilities
7. Results
7.1 Product outcomes
7.2 Customer Focused
Outcomes
7.3 Financial and market
outcomes
7.4 Workforce focused
outcomes
7.5 Process Efectiveness
Outcomes
7.6 Leadership outcomes

Organizational Profile :
Environment, Relationships, and Challenges