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    Nat Rashid
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    Luke Gustavo Pereira ordered three photocopiers for his school from a company on October 21st, 2013. However, only one photocopier was delivered and there was a mistake on the invoice. When Luke called the company to inquire about the missing items and invoice error, the company's staff could not find a record of his order. In a formal complaint email, Luke requests that the company deliver the remaining two photocopiers within 14 working days to resolve the problem.

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    Luke Gustavo Pereira ordered three photocopiers for his school from a company on October 21st, 2013. However, only one photocopier was delivered and there was a mistake on the invoice. When Luke called the company to inquire about the missing items and invoice error, the company's staff could not find a record of his order. In a formal complaint email, Luke requests that the company deliver the remaining two photocopiers within 14 working days to resolve the problem.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    246 views3 pages

    Complaint Letters

    Uploaded by

    Nat Rashid
    Luke Gustavo Pereira ordered three photocopiers for his school from a company on October 21st, 2013. However, only one photocopier was delivered and there was a mistake on the invoice. When Luke called the company to inquire about the missing items and invoice error, the company's staff could not find a record of his order. In a formal complaint email, Luke requests that the company deliver the remaining two photocopiers within 14 working days to resolve the problem.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    October 11, 2013 SAMPLE OF FORMAL & INFORMAL COMPLAINT

    SITUATION:
    You ordered 3 photocopiers for your school.
    Only one was delivered
    You need these machines urgently
    There is also a mistake on the invoice ( what is it?)
    When you called to speak to someone about it, no one could find a record of your
    order
    This is not the first time youve had problems like this
    Remember to include what action you want the other person to take in the formal
    complaint


    A : Formal Complaint via email mlutfi.tba4023@gmail.com

    Dear Sir,

    Re: A/C No: 774177.
    I am writing to complain about the three photocopiers that I ordered on 21
    st

    October 2013 from your company. However, for the time being I received only one
    photocopier. I am disappointed because there was a mistake on the invoice that reads
    One Procom Photocopier which I think was clearly misrepresented. Our school
    needs the photocopiers urgently. To make matters worse, your staff
    were unable to find my record and obviously that was not the first time I dealt with it.
    To resolve the problem, I would appreciate if you could deliver the rest of the
    photocopiers within 14 working days.

    I look forward to hearing from you soon.
    Sincerely,

    Luke Gustavo Pereira





    October 11, 2013 SAMPLE OF FORMAL & INFORMAL COMPLAINT

    SITUATION
    You ordered 3 photocopiers for your school.
    Only one was delivered
    You need these machines urgently
    There is also a mistake on the invoice ( what is it?)
    When you called to speak to someone about it, no one could find a record of your
    order
    This is not the first time youve had problems like this
    Remember to include what action you want the other person to take in the formal
    complaint


    A : Informal Complaint - via email mlutfi.tba4023@gmail.com
    Hi there,
    It seems that your delivery was not properly organized. I only received one out of three
    photocopiers. The invoice didnt actually represent the actual order. We need them very
    urgently. Also the treatment that I received from your staff was totally shocking.
    It would be nice if you could deliver the rest of them IMMEDIATELY!!!


    Sincerely,

    Luke Gustavo Pereira







    October 11, 2013 SAMPLE OF FORMAL & INFORMAL COMPLAINT

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