This document outlines the work program for developing and implementing a Citizen's Charter for the Regional Human Rights Commission (RHRC) in the Autonomous Region in Muslim Mindanao (ARMM). It involves conducting workshops and consultations between June and October 2014 to record and reengineer RHRC's frontline services, gather stakeholder input, and obtain necessary approvals. The goal is to produce a final, CSC-approved Citizen's Charter that clearly communicates RHRC's services and can be launched, published and posted by October 31st.
This document outlines the work program for developing and implementing a Citizen's Charter for the Regional Human Rights Commission (RHRC) in the Autonomous Region in Muslim Mindanao (ARMM). It involves conducting workshops and consultations between June and October 2014 to record and reengineer RHRC's frontline services, gather stakeholder input, and obtain necessary approvals. The goal is to produce a final, CSC-approved Citizen's Charter that clearly communicates RHRC's services and can be launched, published and posted by October 31st.
This document outlines the work program for developing and implementing a Citizen's Charter for the Regional Human Rights Commission (RHRC) in the Autonomous Region in Muslim Mindanao (ARMM). It involves conducting workshops and consultations between June and October 2014 to record and reengineer RHRC's frontline services, gather stakeholder input, and obtain necessary approvals. The goal is to produce a final, CSC-approved Citizen's Charter that clearly communicates RHRC's services and can be launched, published and posted by October 31st.
Responsible Indicative Timeframe/ Duration Conduct the Citizens Charter Workshop Recorded and Reengineered frontline services DAP and RHRC Training Participants June 30-July 2, 2014 Organize RHRC CCT Resolution designating RHRC CCT RHRC July 3-11, 2014 Revision of initial citizens charter Refine training-workshop outputs Complete the recording and reengineering of all frontline services mandated for the agencies to perform Revised drafts of the other frontline services RHRC CCT July 14-18, 2014 Internal Stakeholders Consultation Revised Citizens Charter RHRC CCT July 21-25, 2014 External Stakeholders Consultation Revised Initial Citizens Charter RHRC CCT (PNP, AFP, BJMP, ARMM Agencies, CSOs, NGOs working for HR protection and promotion) July 28-31, 2014 Review of the Initial Citizens Charter Submit e-copy of Revised Initial Citizens Charter to DAP for technical review
Comments on the Revised Initial Citizens Charter DAP August 1-31, 204 Validation of the reviewed Citizens Charter RHRC CCT meet and discuss the technical comments on submission Revised Citizens Charter incorporating the comments from the technical reviewers RHRC CCT September 1-8, 2014
and findings Revise and Update the Citizens Charter Final Review of the revised Citizens Charter to check if all comments have been acted upon Updated Citizens Charter for the approval of RHRC Commission en banc DAP September 9-22, 2014 Conduct of the Training on Implementing and Sustaining the Citizens Charter Implementation plan of the Final Citizens Charter of RHRC DAP, training participants to the CC formulation September 23-30, 2014 (2 days) Approval of the Final Citizens Charter of RHRC Transmittal to CSC-ARMM Agency decision on publication/ communication plan of Citizens Charter Approved Citizens Charter ready for posting and publication RHRC October 1-15, 2014 Launching, publication, posting of the ARMM Citizens Charter Posted and published CSC-approved Citizens Charter RHRC October 15-31, 2014