This document discusses factors that influence marketing, including customer thinking, behavior, buying patterns, and expectations. It notes that customers are now better informed from various sources, influenced by both personal experiences and others, and change their minds more rapidly. Their behavior is becoming unpredictable and influenced by many local and global factors. Buying patterns are impacted by easy credit, online shopping, and double incomes. Customers now expect high performance, value, and options from products. As a result, established marketing rules and channels are less effective, new channels have short attention spans, and there are many non-commercial influencers, making personalized N=1 marketing approaches more important.
Customer Service Care Success for Life -V2: Exceptional client services, support & behavior by becoming customer centric & obsessed to improve retention, engagement, experience & lifetime value
This document discusses factors that influence marketing, including customer thinking, behavior, buying patterns, and expectations. It notes that customers are now better informed from various sources, influenced by both personal experiences and others, and change their minds more rapidly. Their behavior is becoming unpredictable and influenced by many local and global factors. Buying patterns are impacted by easy credit, online shopping, and double incomes. Customers now expect high performance, value, and options from products. As a result, established marketing rules and channels are less effective, new channels have short attention spans, and there are many non-commercial influencers, making personalized N=1 marketing approaches more important.
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Original Title
Slides on How Marketing is Changing With the Time.
This document discusses factors that influence marketing, including customer thinking, behavior, buying patterns, and expectations. It notes that customers are now better informed from various sources, influenced by both personal experiences and others, and change their minds more rapidly. Their behavior is becoming unpredictable and influenced by many local and global factors. Buying patterns are impacted by easy credit, online shopping, and double incomes. Customers now expect high performance, value, and options from products. As a result, established marketing rules and channels are less effective, new channels have short attention spans, and there are many non-commercial influencers, making personalized N=1 marketing approaches more important.
This document discusses factors that influence marketing, including customer thinking, behavior, buying patterns, and expectations. It notes that customers are now better informed from various sources, influenced by both personal experiences and others, and change their minds more rapidly. Their behavior is becoming unpredictable and influenced by many local and global factors. Buying patterns are impacted by easy credit, online shopping, and double incomes. Customers now expect high performance, value, and options from products. As a result, established marketing rules and channels are less effective, new channels have short attention spans, and there are many non-commercial influencers, making personalized N=1 marketing approaches more important.
Customer Thinking Customer Behavior.Individual Vs Group Think Influencers Customer Buying Patterns Customer Expectation Customer Attraction
Under Customer thinking what is changing?
He is better informed He has various sources of information He is influencing and being influenced at the same time His and his circles experiences in turn affect his thinking Cycle time of changing mind reducing rapidly Affected by the distrust syndrome...
Customer behaviour. What is changing?
Becoming unpredictable Multitude of factors influencing his behaviour Very difficult to channelize Influenced by local, regional ,national and international experiences/occurrences Reducing brand loyalty
Customer buying patterns Anytime/ anything generation Impact of credit cards Internet /online buying Impact of double incomes Debt based purchasing
Customer expectations
Performance of products, a given Value for money Financing options Aesthetics and packaging
So, with all this what is happening to marketing?
Old established rules and channels not very effective New channels have very short attention spans and hence effectiveness Non commercial influencers... (eg blogs, networks etc.) Too many influencers.. N=1....is it not too far away...
Customer Service Care Success for Life -V2: Exceptional client services, support & behavior by becoming customer centric & obsessed to improve retention, engagement, experience & lifetime value