Lisa V.

McCrey
Baltimore, Maryland
lisamccrey@gmail.com
Objective
Ambitious self-starter seeking a position that will allow me to utilize the skills I hae attained through my
arious work and life e!periences.
Skills Profile
"#$ years of customer serice with % years of management e!perience
& years of 'atient (egistration)Appointment setting e!perience.
*ersed in Medical +erminology
,!cellent typing, written and erbal communication with a keen eye for detail.
'roficient in Microsoft -ffice Applications with a typing speed of %# wpm.
Education
.#"/-.#"0 1ommunity 1ollege of Baltimore Associates 2egree in (espiratory +herapy
.##0-.##3 Baltimore 4chool of Massage 1ertificate of 1ompletion
"55/-"553 6orthern 4enior 7igh 4chool 7igh 4chool 2iploma
Employment History
".).#""-8).#". 6.,.1. +owing, Inc. Baltimore, Maryland
Dispatcher
2ispatched incoming tow re9uests to a fleet of si! tow truck driers
Answered / line telephone system
'repared proper insurance documentation for billing purposes
3).#"#-0).#"" A 4tep Aboe the (est 1leaning, Inc.+imonium, Maryland
Quality Control Inspector
*isited customer homes to ensure the cleaning team produced a 9uality cleaning according to the
company standards
1ommunicated with customers in relation to the 9uality of serice they receied from the company
+rained incoming clean team members on the proper procedures used to clean customer homes
5).##8-%).#"# 1rockett : 4ons Inc. Baltimore, Maryland
Administrative Assistant
(eceied, processed and applied insurance payments to appropriate accounts.
(econciled electronic payments, checks, and cash payments for assigned accounts.
Implemented monthly tracking system to decrease the amount of outstanding balances.
"").##&-").##5 72* Baltimore II, ;;1 Baltimore, Maryland
Boutique Manager
1reated and utilized effectie marketing strategies to increase sales.
(esponsible for selecting and ordering merchandise
Managed staff of 0 to include but not limited to< conducting interiews, hiring, firing, training and
scheduling.
1onducted cash management functions= made deposits, reconciled deposits, managed cash draw,
completed monthly cash analysis report.
8)"558-"#).##/ American (adiology 4erices Baltimore, Maryland
Patient Service Representative/Scheduler
>reeted and registered incoming patients for radiology appointments.
(eceied processed and applied insurance co-payments to the appropriate accounts.
Answered multi-lined phone system and directed patients)2octors to re9uested departments.
4cheduled appointments for the arious Multi-Modality locations throughout the company
Reerences availa!le upon request