Brittany Anna-Marie Heim

p. (423) 747-9199
e. baheim@gmail.com

Work History
Petsmart |Kingsport, TN; Johnson City, TN; Winter Garden, FL
Pet Trainer/Retail Sales associate/Pet care associate March 11, 2011 Currently
Employed
Solve practical problems; teach classes; coordinate schedules; Assess animal behavior as
well as human behavior; prescribe plans of action; monitor human/animal behavior;
manage sales transactions; assist guests with purchases; educate pet parents about pets
and their needs; take care of small animals, reptiles, and fish; ensure customer satisfaction.

Universal Studios | Orlando, FL
Line Cook March, 2012 August, 2012
Prepare food for guests; ensure kitchen cleanliness; manage sales transactions; serve
guests their food orders.

OCharleys | Kingsport, TN
Hostess May, 2010 March 11, 2011
Greet every customer in a friendly manner, coordinate the seating of guests, show guests to
their tables, ensure restaurant cleanliness.

Education
Degree School GPA Graduate Year
Anticipated Bachelor
of Arts in Theatre
East Tennessee
State University
3.16 2015
Graduate with
Honors
Dobyns-Bennett
High
3.53 2010



Useful Skills
Hand Sewing
Machine Sewing
Semi-fluent German.
Excellent communication skills.
Telephone etiquette.
Capable of using many computer programs.
Fast and willing learner.
Accredited Dog Trainer
References available upon request.