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McAdam, R.

and
Fulton, F. (2002),
The impact of the
ISO 90002000
!ualit" #tanda$d# in
#mall#oft%a$e fi$m#&
,
Managing Service
Quality
, 'ol. (2 )o. *, pp.
++,-.*.Ma$in,
/.M. and Rui0-
Olalla, M.1. (20((
), ISO 90002000
ce$tification and 2
u#ine##$e#ult#&,
International Journ
al of Quality and
Reliability Manage
ment
, 'ol. 23 )o. ,,pp.
,.9-,(.Mone4a,
5.M. and O$ta#, 6. (
20(0), 1o$po$ate e
n4i$onmental and fi
nancial pe$fo$manc
ea multi4a$iate app$
oach&,
Industrial
Management and D
ata Systems
, 'ol. ((0 )o. 2,pp.
(9+-2(0.O7Ma$a,
1.6., 8"land, 9.:.
and 1hapman, R./.
((993),
9e$fo$mance
mea#u$ement and
#t$ate;icchan;e&,
Managing Service
Quality
, 'ol. 3 )o. +, pp.
(<3-32.9a$a#t, M.M.
and Fini, 6.8.
(20(0), The effect
of p$oducti4it" and
!ualit" on
p$ofita2ilit" in
=Sai$line indu#t$"
an empi$ical
in4e#ti;ation&,
Managing Service
Quality
, 'ol. 20 )o. *,pp.
.*3-<..9$a>o;o, ?.I.
and @$o%n, A.
(200,), App$oache#
to adoptin; !ualit" in
SM6# and the impact
on!ualit"mana;eme
ntp$actice#andpe$fo
$mance&,
TotalQualityManag
ement
,'ol.(<)o.*, pp.
***-,,.9#oma#, 6.
and Fotopoulo#, 1.
(20(0), Total
!ualit" mana;ement
p$actice# and $e#ult#
in foodcompanie#&,
International
Journal of
Productivity and
Performance
Management
, 'ol. *9)o. <, pp.
,,3-3<.9#oma#, 6.,
Fotopoulo#, 1. and
Aafet0opoulo#, ?. (
20(0), 1$itical fac
to$# fo$ effecti4eim
plementation of ISO
900( in SM6 #e$4ice
companie#&,
Managing Service
Quality
, 'ol. 20)o. *, pp.
..0-*<.9#oma#, 6.,
Aafet0opoulo#, ?. a
nd Fotopoulo#, 1. (
20(+), ?e4elopin;
and 4alidatin; amea
#u$ement in#t$ument
of ISO 900(
effecti4ene## in food
manufactu$in;
SM6#&,
Journal of
Manufacturing
Technology
Management
, 'ol. 2. )o. (, pp.
*2-<<.Ronn2acB, A.
and :itell, /.
(2003), A $e4ie% of
empi$ical
in4e#ti;ation#
compa$in;
!ualit"initiati4e# in
manufactu$in; and
#e$4ice
o$;ani0ation#&,
Managing Service
Quality
, 'ol. (3)o. ,, pp.
*<<-9+.Salaheldin,
S.I. (2009), 1$itica
l #ucce## facto$# fo$
TCM implementati
on and thei$ impact
on pe$fo$mance of
SM6#&,
International Journ
al of Productivity a
nd Performance M
anagement
, 'ol. *3 )o. +, pp.
2(*-+<.Sampaio, 9.,
Sa$ai4a, 9. and
Rod$i;ue#, A.D.
(2009), ISO 900(
ce$tification
$e#ea$ch
!ue#tion#,an#%e$#
and app$oache#&,
International
Journal of Quality
and Reliability
Management
,'ol. 2, )o. (, pp.
+3-*3.Sampaio, 9.,
Sa$ai4a, 9. and Rod
$i;ue#, A.D. (20(()
, The economic im
pact of !ualit"man
a;ement #"#tem# i
n 9o$tu;ue#e ce$tif
ied companie# em
pi$ical e4idence&,
International Journ
al of Quality and Rel
iability Management
, 'ol . 23 )o. 9, p
p. 929-
*0.Sin;h, 9. (2003),
6mpi$ical a##e##m
ent of ISO 9000 $el
ated mana;ement p$
actice# andpe$fo$ma
nce $elation#hip#&,
International
Journal of
Production
Economics
, 'ol. ((+ )o. (,pp.
.0-*9.Sin;h, 9.,
Fen;, M. and Smit
h, A. (200,), ISO
9000 #e$ie# of #tan
da$d# compa$i#on
of manufactu$in;
and #e$4ice
o$;ani#ation#&,
International
Journal of Quality
and
Reliability Manage
ment
, 'ol. 2+ )o. 2, pp.
(22-.2.Sin;h, 9.5.
and Man#ou$-)ah$a,
9. (200,), ISO
9000 in the pu2lic
#ecto$ a #ucce##ful
ca#e f$omAu#t$alia&,
The TQM Magazine
, 'ol. (3 )o. 2, pp.
(+(-.2.Su, C., /i,
E., Ehan;, S.F., /iu,
G.G. and ?an;, 5.F.
(2003), The impact#
of !ualit"
mana;ementp$actice
# on 2u#ine## pe$fo$
mance an empi$ical
in4e#ti;ation
f$om 1hina&,
International Journ
al of Quality and Rel
iability Management
, 'ol. 2* )o. 3, pp.
309-2+.
(,2
MSC2+,2

Tan;, S./. and Aam
, 1.:. ((999), A #
u$4e"
of ISO 900( imple
mentation in en;ine
e$in;con#ultancie# i
n8on; Aon;&,
International
Journal of
QualityandReliabilit
yManagement
,'ol. (, )o. ,, pp.
*,2-<..To, :.M.,
/ee, 9.A.1. and Gu,
@.T.:. (20((), ISO
900(2000
implementation in
the pu2lic #ecto$a
#u$4e" in Macao
SAR, the 9eople7#
Repu2lic of 1hina&,
The TQM Journal
, 'ol. 2+ )o. (,pp.
*9-<2.T$i;ue$o#
9ina, 5.A. and San#
al4ado$ Selle#, M.6.
(2003), Mana;eme
nt and mea#u$ement
of !ualit" in ISO 9
000 o$;ani#ation#
an empi$ical #tud"
in Spain&,
Total Quality Mana
gement
and usiness E!cell
ence
, 'ol. (9 )o. *, pp.
.3(-92.4an de$
Spie;el, M., de @oe$
, :.5., /unin;,
9.A., Ei;;e$#, D.:.
and 5on;en, :.M.F.
(200<),'alidation o
f the in#t$ument IM
AC6-Food to
mea#u$e effecti4ene
## of food !ualit"m
ana;ement&,
International
Journal of Quality
and Reliability
Management
, 'ol. 2. )o. .,pp.
+3,-.0+.4an de$
Spie;el, /unin;", 9.,
Ei;;e$#, D. and
5on;en, :. (200.),
64aluation of
pe$fo$mancemea#u$e
ment in#t$ument# on
thei$ u#e fo$ food
!ualit" #"#tem#&,
"ritical Revie#s in
$ood Science and
%utrition
, 'ol. .. )o. ,, pp.
*0(-(2.:ahid, R.A.
and 1o$ne$, 5. (200
9), 1$itical #ucce#
# facto$# and p$o2le
m# in ISO 9000mai
ntenance&,
International
Journal of Quality
and Reliability
Management
, 'ol. 2, )o. 9,pp.
33(-9+.:alBe$,
R.8. and 5ohn#on,
/.:. (2009), Si;na
lin; int$in#ic #e$4ic
e !ualit" and 4alue
4iaacc$editation and
ce$tification&,
Managing Service
Quality
, 'ol. (9 )o. (, pp.
3*-(0*.Ga"a, /.8.9.,
Ma$imon, F. and
1a#ade#u#, M.
(20((), 1u#tome$7#
lo"alt" and
pe$ception of
ISO900( in online 2
anBin;&,
Industrial Manage
ment and Data
Systems
, 'ol. ((( )o. 3,pp
. ((9.-2(+.Geun;,
A.1./., /ee, T.S. and
1han, /.G. (200+),
Senio$ mana;ement
pe$#pecti4e# and ISO
9000effecti4ene##
an empi$ical
$e#ea$ch&,
International
Journal of
Production Research
, 'ol. .()o. +, pp.
*.*-,9.Ea$amdini,
:. (200<), An
empi$ical #tud" of
the moti4e# and
2enefit# of ISO 9000
ce$tificationthe =A6
eHpe$ience&,
International
Journal of Quality
and Reliability
Management
, 'ol. 2.)o. *, pp.
.<2-9(.Een;, S.,
Tian, 9. and Tam, S.
(200<), O4e$comin;
2a$$ie$# to
#u#taina2le
implementation of
theISO 900(
#"#tem&,
Managerial &uditing
Journal
, 'ol. 22 )o. +, pp.
2..-*..
A2out the autho$#
64an;elo# /.
9#oma# i# a
Re#ea$ch A##i#tant
in the ?epa$tment of
@u#ine##
Admini#t$ation
of Food and
A;$icultu$al
6nte$p$i#e# in the
=ni4e$#it" of
:e#te$n D$eece. 8e
$ecei4ed a 9h?
inTotal Cualit"
Mana;ement at the
=ni4e$#it" of
Ioannina, D$eece, in
2003. 8e ha# dealt
%ithi##ue#ofmana;e
ment and ma$Betin;
and ha#%o$Bed a#
ateachin; a##i#tantin
the =ni4e$#it"of Ioa
nnina and
Technolo;ical
6ducational In#titute
of 6pi$u#. 8i#
$e#ea$ch inte$e#t#
include total!ualit"
mana;ement,
!ualit"a##u$ance,
food #afet"
mana;ement,
human $e#ou$ce
mana;ement,#uppl"
chain mana;ement,
a;$i2u#ine## and fo
od ma$Betin;. 64an
;elo# /. 9#oma# i# t
heco$$e#pondin;
autho$ and can 2e
contacted at
ep#oma#Icc.uoi.;$
An;elo# 9antou4aBi
# #tudied 1i4il
6n;inee$in; at the )
ational Technical =n
i4e$#it"
of Athen# and o2tai
ned hi# M.6n; in (
93*. 8e continued
hi# #tudie# at the )
ottin;ham@u#ine##
School, =A,
o2tainin; an M@A
in (93< and then a
9h? f$om the 5ud;e
@u#ine##School,
=ni4e$#it" of
1am2$id;e in (99<.
8e ha# #pent mo$e
than 20 "ea$# in the
p$ofe##ionala$ena in
the #e$4ice# #ecto$
indu#t$". 8e i# at
p$e#ent A##i#tant
9$ofe##o$ in the
=ni4e$#it"of
9i$aeu#, ?epa$tment
of Ma$itime Studie#.
8e ha# pu2li#hed
in the field
of #e$4ice# ma$Betin
;
(,+
The impact
of ISO
900(effecti4en
e##

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