APG Catalogue 2014

Ai rl i ne Di stri buti on
Sol uti ons
by APG Network
Dear Airline Executive
Richard Burgess
President
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It has taken us more than 20 years to build the
APG Network, the worlds leading network for
commercial and distribution services for airlines.
We had three key objectives:
To be global, and present in all the key mar-
kets in the world. Through our 108 worldwide
ofces, we now cover 176 countries.
To be the best in each market. By bringing
together the key independent players in each
country, we have created a team of highly
experienced local managers and a strong
presence in all areas of the world.
To maintain a close relationship with IATA and
ARC. Over many years, we have achieved a
very special relationship with IATA and ARC,
including the joint creation of new distribution
products.
Our key goals are to help airlines exploit small-
and medium-sized markets on a variable
cost basis, to generate more revenue for less
cost, and to maximize an airlines distribution
network with a comprehensive approach
based on a tailored portfolio of our various
distribution products.
The APG Network is organized on a worldwide
basis with individual ofces per country and
a corporate body at the centre, APG Inc. The
management of the network is carried out
by a Board which includes the President of
the Network, the CEO of APG Inc. the COO
of the Network, one Vice President per major
geographical area and one Executive Product
Director per product.
In this catalogue, we will have the pleasure
to introduce you to our members and our
organization and in particular, James W.
FOSTER, our Chief Operating Ofcer based in
New York, will introduce you to our portfolio of
products (see pages 10-11).
Our four Vice Presidents are Raul ROCA from
Buenos Aires covering the Americas, Ferzan
UNLUSOY from Istanbul covering Europe, Djibril
B. TABOURE from Bamako covering the Middle
East & Africa and Keiko ASANO based in Tokyo
covering Asia.
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7 Executive Product Directors run our products
Achma ASOKAN USA
APG AACP ARC ASP Coordinator Program ................................................................................................. pages 12-13
Thibault LENOIR France
APG ACTP APG Corporate Travel Plan ...........................................................................................................pages 14-15
Robert THUROW Germany
APG CCS Call Center Services ............................................................................................................................ pages 16-17
Melinda BUXBAUM UK
APG GSSA GSSA Representation Services ................................................................................................... pages 18-19
Jean-Louis BAROUX - France
APG GET Global Extended Territories ...............................................................................................................pages 20-21
Ophlie CHERDRONG France
APG IET-Interline Electronic Ticketing................................................................................................................... pages 22-23
Emilie BIGGERSTAFF France
APG IBCS IATA BSP Consolidator System ....................................................................................................... pages 24-25
The nancial ows and the administrative
organization are managed by Emilie
BIGGERSTAFF in Paris.
The network partners with over 200 airline clients
in over 150 countries encompassing over 1,800
different contracts.
In short, we have created key tools to generate
incremental revenue for airlines, on a variable
cost basis.
In this catalogue we present our services and
their pricing plus the benets and simplicity of
partnering with APG.
Our motto is:
Think Global, Act Local.
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The APG Network
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1800 Active Airline Contracts
USD2 Billion+ handled Turn Over
170+ Countries Covered
200+ Airline Customers
100+ Active Members
One APG Network
Organization Network
Head Ofce
Vice Presidents
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Richard BURGESS
President
LONDON & PARIS
Sandrine
de SAINT-SAUVEUR
President & CEO, APG Inc.
PARIS FRANCE
James W. FOSTER
Chief Operating Ofcer
NEW-YORK USA
Leon PERELMAN
Secretary General
PARIS FRANCE
Raul ROCA
AMERICAS
Ferzan UNLUSOY
EUROPE
Djibril B. TABOURE
MIDDLE EAST AFRICA
Keiko ASANO
ASIA PACIFIC
Management
Board of Directors
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James W. FOSTER
COO - NEW YORK
USA
Mike BEHAN
JOHANNESBURG
SOUTH AFRICA
Keilo ASANO
VICE PRESIDENT
TOKYO - JAPAN
Tunku ISKANDAR
KUALA LUMPUR
MALAYSIA
Dorin IVASCU
BUCHAREST
ROMANIA
Raul ROCA
VICE PRESIDENT
BUENOS AIRES - ARGENTINA
Kees-Jan VAN DER VELDEN
AMSTERDAM
NETHERLANDS
Ferzan UNLUSOY
VICE PRESIDENT
ISTANBUL - TURKEY
Djibril B. TABOURE
VICE PRESIDENT
BAMAKO - MALI
Eyad EL QIREM
AMMAN
JORDAN
Masud KHAN
ISLAMABAD
PAKISTAN
Eduardo BAQUERO
CARACAS
VENEZUELA
The Board meets regularly and is in charge of all the key
decisions regarding the Network: appointments and
cancellations, approval of budgets and acceptance of
new products into the APG World Program.
There are two yearly general meetings. The Annual
General Meeting is conducted in Geneva in the spring
at IATA s Headquarters; and the General Commercial
Meeting called APG World Connect, a renowned
aviation event in its own right, is held in a different area
of the world every year. Recent meetings have been
held in Athens, Bangkok, Barcelona, Cairo, Istanbul,
Milan, Montreal, Rio de Janeiro, San Jose, Dead Sea
Jordan, Monaco and Singapore.
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APG World Program
Access to a complete set of commercial and distribution products, available
worldwide, by signing with any one of the APG Network Member.
Airlines can have worldwide access to the
APG Network products by signing contracts
with any one of the APG Network Members.
I am James W. FOSTER, COO of the APG
Network, based in New York and in charge of
Commercializing the APG Network product
line. We work under the three guiding principles
below, that is, we are:
Airline Focused on Distribution and
Financial Services
Targeted at improving Airlines Global
Incremental Revenue and
Operating on a Variable Cost,
Success Basis
In these difcult times, there are only two
ways to improve your business cut costs
or increase revenues. Most of the meaningful
cost cutting has likely been done, and
everyone is aware of core market revenue
enhancement. However, what are you doing
about marginal online, and ofine markets
to generate more revenues? Could a global
revenue increment of 5-10% without investing your
own staff assets be helpful?
Grow Your Global Business on a variable
cost basis.
We can show you how to grow your incremental
global business on a success basis increasing
sales in markets that are currently lying fallow
not working for you. We can explain how successful
airlines use a mix of Interline, BSP/ARC and Online
Travel Agency (OTA) sales Channels to optimize
revenues and demonstrate how the APG Network
programs can energize your revenues in each.
James W. FOSTER
Chief Operating Ofcer
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Our primary tool is the APG WORLD
PROGRAM. We have created a simple
way for airlines to benet from each of
our key products.
APG AACP
ARC ASP Coordinator Program
ACTP
APG Corporate Travel Plan
APG CCS
Call Center Services
APG GSSA
General Sales & Services Agency
APG GET
Global Extended Territories
APG IBCS
IATA BSP Consolidator System
APG IET
Interline E-Ticketing
Just reach out to the APG Network member
of your choice, choose the product and the
markets where you want it to be delivered,
and sign the contract.
7 products designed to increase airline revenues
The APG World Program is a holistic approach to outsourced airline distribution and nancial management, gea-
red to helping airlines extract the last incremental dollar from both small/seasonal Online markets and Ofine
markets of all geographical sizes.
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APG AACP
ARC ASP Coordinator Program
Replicating the success of the IATA
IBCS program, APG USA developed a
similar, variable cost access program
in cooperation with the Airlines
Reporting Corporation the US
version of the Area Settlement Plan
(ASP) giving airlines access to more
than 14,300 ARC accredited travel
agents. Today, 39 airlines participate
in the AACP program.
APG ACTP
APG Corporate Travel Plan
ACTP is a payment solution created
to strengthen the bond between
airlines and corporate customers.
This new product initiated with UATP
is tailored for underserved corporate
card markets. It will help airlines to
lower the acquisition costs of new
corporate customers, increase their
loyalty and distinguish partner airlines
fromcompetitors.
APG CCS
Call Center Services
CCS is a Multilingual Call Center
Solution that can be tailored for
every type of airline. Our proven
professional customer contact
management offering includes
comprehensive back ofce services
that will improve your customer loyalty
and differentiate your company from
competitors. CCS includes call and
email services for your customers,
24/7 opening hours, all time zone
coverage, 20 languages available
from native speakers with profound
airline experience, exible hotline
solutions for unexpected situations
and proven infrastructure safety.
APG GSSA
General Sales & Services Agency
The cornerstone of our World
Program, since 1991, our GSSA
product offers world standard
commercial representation and
management services globally,
by region or for an individual
country. Our GSSA services also go
hand in glove with our other APG
products which provide access to
the relevant area settlement system
(ARC or BSP) or distribution via our
APG IET product to facilitate ticketing
in smaller markets, all to achieve
maximum revenue results.
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APG GET
Global Extended Territories
The latest product in our growing
portfolio and a hybrid distribution
product, GET combines a number
of our existing products. It has been
developed following consultation
with our airline partners and offers
entry-level representation combi-
ned with BSP/ARC participation
as required - all under one global
agreement. GET targets all tertiary
markets where an airline has no cur-
rent distribution.
APG IET
Interline E-Ticketing
Working with our partner Heli Air
Monaco (YO/747), a scheduled
airline ying between Nice, France
and Monaco, APG IET affords joi-
ning airlines ticketing access on
YO/747 ticket documents to travel
agents in ARC and 80 BSPs covering
more than 135 countries worldwide.
In addition, APG IET gives member
carriers the ability to interline, via
YO/747, with all those airlines that
have, or will join, the APG IET pro-
gram. APG IET now has more than
80 airlines enrolled since its incep-
tion in 2008 and is targeting 150 air-
lines by the end of 2014
APG IBCS
IATA BSP Consolidator System
Developed jointly with IATA in 1999,
IBCS allows airlines a variable cost,
Pay as you Earn way to access
up to 64,000 IATA accredited travel
agents in 83 BSPs worldwide. The
APG Network has introduced more
than 250 airlines to BSP membership
in both Online and Ofine
markets, signing 80% of all IBCS
contracts registered with IATA.
APG AACP - The ARC ASP Coordinator Program
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Introduction to and management of ARC membership in USA
Functional Description
The Airlines Reporting Corporation (ARC) manages
and operates the Area Settlement Plan (ASP) for the
USA - analogous to IATAs BSP system. Developed
by ARC for airlines and agents, it provides them
with a simplied approach to the selling, reporting,
settlement and administration of passenger air
transportation. ARC has 195 airline members.
Building on the success of the IATA IBCS program,
APG USA developed a variable cost program
with the Airlines Reporting Corporation, enabling
airlines access to the 14,300 strong ARC accredited
travel agents. 39 airlines currently participate in the
AACP program and APG USA has been named
a recipient of the ARC Sales Partner of the Year
award for its efforts. ARC processes 190 million air
tickets annually, valued at just over $85 billion
49% of which are international tickets.
Target Audience
Legacy Airlines, Hybrid Carriers, Low Cost Airlines,
Start Ups, Domestic, International, Online, Ofine,
even Railroads.
Solution
ARC in conjunction with APG USA offers three levels of
participation opportunities to allow carriers to increase
their revenues from the US market at the lowest possible
cost per transaction:
1. Transaction Only Program designed for
Start-ups, Ofine Carriers, or any Non-ARC
participating carriers to either test the market
and/or build brand recognition in the US,
featuring a low, one-time joining fee, and
monthly variable costs based on transactions
and revenue generated.
2. Associate Carrier Program Those carriers
with higher volumes of transactions can begin
participation with a one-time low joining fee,
a minimal monthly xed cost and a lower
monthly variable cost based on transactions
and revenues generated.
3. Full Carrier Program designed for larger volume
carriers that are mainly online with a one-time joining
fee, a minimal monthly xed cost and the lowest
monthly variable cost based on transactions and
revenues generated.
APG USA assists Carriers with:
1. ARC Joining formalities for any of the three
ARC membership programs (Transaction Only,
Associate or Full)
2. ARC Coordination Services, which include:
Acting as Legal Representative and the ARC
administrative interface
Assist airlines in securing Credit Card
relationships preparatory to entry into OTAs
Preliminary Sales Audit (Commissions)/Raise
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Achma ASOKAN
Tel +1 201 484 8036
aacp@apg-ga.com
The APG AACP
Executive Product
Director is:
ADMs on behalf of carrier
Raise Airline Determined ADMs for Fare or
Booking violations
Assist airlines in securing Credit Card
relationships preparatory to entry into OTAs
Preliminary Sales Audit (Commissions)/Raise
ADMs on behalf of carrier
Raise Airline Determined ADMs for Fare or
Booking violations
Adjudicate ADMs with travel agents as required
Refund Administration for partially utilised tickets
Weekly reconciliation of cash and credit card
sales
Administer carriers agency revocation program
Sales support Help Desk for ARC Travel Agents
Dedicated telephone lines and email addresses
Ticketing support for NON-ARC Travel Agents
Training on ARC procedures
Assistance with OTA negotiations
Prerequisites
Scheduled airline
Electronic Ticketing Capable
Available in Global Distribution Systems (GDS).
Benets
Revenue from marginal markets at variable cost
lower than Interline Service Charges
Weekly Cash ow directly to your bank account
anywhere in the world
Increased Sales from distribution of the airline
product to more than 14,000 ARC Accredited
Travel Agents in the USA
All immigrant population generate VFR trafc for
all airlines worldwide
US Companies generate business trafc for
airlines worldwide
Afuent US resident generate tourism trafc for
airlines worldwide
Higher Yields From High Value Customers like:
Travel Management Companies (TMCs)
Corporate Travel Departments (CTDs)
Higher Volumes from
Online Travel Agents Expedia, Travelocity, Orbitz
etc.
Consolidators
Tour Operators
Consortia
Meeting Incentive Convention and Exhibition
(MICE) agents.
ARC and APG USAs aggressive fraud prevention
techniques have Reduced Fraud to negligible
numbers e.g. $750,000 on over $85 Billion in
revenue.
Executive Product Director Contact
The contracting APG ofce, likely the best known
to you of our organization, would oversee and
lead the APG Network activity with your company.
In addition, we have appointed internal Executive
Product Directors who are especially trained and
qualied in each of our products.
APG ACTP APG Corporate Travel Plan
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Introduction to and management of ARC membership in USA
Functional Description
UATP is a form of payment which enables
airlines to lower their distribution costs. In 2012,
the annual UATP volume reached USD13 billion
worldwide, a 100% increase in 7 years. UATP
helps the airline industry to save approximately
USD200 million per year in credit card costs.
Although UATP is accepted by most airlines its
volume of transactions in emerging markets
remains limited.
In partnership with UATP, APG created a new tailored
product called ACTP which is commercialized by
its network to focus on underserved corporate card
markets. With ACTP, APG can now help airlines to
enhance their offer towards corporate customers,
a segment which is a source of higher yield.
Target Audience
Small and medium sized carriers have the
possibility to co-brand a UATP card with APG. ACTP
is a genuine marketing tool for airlines who are
seeking to develop their brand awareness towards
corporate customers.
Solution
ACTP provides partner airlines with a unique
co-branded travel payment solution in order to
generate extra sales on the corporate segment.
Partner airlines now have the possibility to bring
added-value to corporate customers by offering
a secured mean of payment free of charge and
accepted by 260 merchant airlines.
- In order to join ACTP, airlines must become
UATP merchants and accept UATP as a form of
payment
- Once partner airlines are UATP merchants
they can appoint APG to administer the ACTP
Program. APGs role will be to:
Enable the issuance of co-branded UATP cards
to corporate subscribers
Assess risk on corporate customers
Insure the payments of sales made with co-
branded UATP cards
Administer UATPs central billing system

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Thibault LENOIR
Tel +33 1 53 77 13 36
actp@apg-ga.com
The APG ACTP
Executive Product
Director is:
Insure the access to UATPs transaction portal
Bring training and local support
- ACTP will be most effective in countries where
credit card penetration is low and where airlines
do not yet consider corporate customers as a
key segment.
Prerequisites
Scheduled airline
Available in Global Distribution Systems (GDS)
UATP Merchant
Benets
Partner airlines become virtual UATP issuer
Helps partner airlines distinguish themselves
from competition on the corporate segment
Attracts new customers and develops the
corporate portfolio of airlines
Reafrms the brand awareness on home
market
Enables data collection on corporate
customers (level III data)
No nancial risk is taken, ACTP is run and
managed by APG
No traditional UATP Issuer cost are applied
Benets for your corporate
customers
A free payment solution is given to corporate
customers
Travel payments are centralized with one
invoice per period
Customers have access to a transactional
portal with extensive travel data information
Customers have a tool to analyse and manage
more easily their companys travel expenses
Helps to setup a travel policy in the company
by bringing cost control
Executive Product Director
Contact
The contracting APG ofce will oversee and lead
the APG Network activity with your company.
Product will be run by APGs head ofce with the
support of UATP.
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APG CCS Call Center Services
A mandatory complement for top-quality Customer Contact Management
Functional Description
All travelers, whether for business or pleasure, want
rapid answers and solutions - fast and accurate.
Even in times of increasing internet usage, customers
still use the telephone for reservations and
information requirements. Professional customer
contact handling ensures a satisfying customer
experience with the airline and differentiates it
from competitors. Especially when on the move,
exible, hotline solutions validate a positive brand
experience with the airline; e.g. excess or special
baggage requirements, seat reservations, strikes,
website problems of a technical nature, ight
cancellations, and much more.
Airline professionals with 20 languages by
native speakers at each call center location
Single-point-processing: Comprehensive
contact management including the call itself
and after-call work - nalizing the request in a
single call
Multilinguality in email communication, able
to handle the entire process of answering
incoming customer emails in different
languages
24-hour accessibility covering all time zones
Standardized processes for providing infor-
mation and making bookings
Differentiation of the way that airlines various
customers and target groups are handled:
B2C End consumers / private individuals,
B2B Companies, wholesalers/retailers and
organizations,
High-status customers, i.e., VIPs
Managing customer contacts from low-price
to premium passengers
Dedicated Project Manager and Supervisor
per airline:
Standardized management procedures
Maintenance and airline customer service
Experienced staff with deep insights into the
airline business
Extensive training programs
All secured processes Made in Germany.
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CALL CENTER SERVICES
Robert THUROW
Tel +49 221 963 72 15
ccs@apg-ga.com
The APG CCS
Executive Product
Director is:
Target Audience
All airlines, large and small need APG CCS
for worldwide professional customer contact
management with exible opening hours and
hotline solutions. Despite the rise of the Internet,
many customers still use the phone for contacting
the airline.
Solution
Reservations and Ticketing
Helpdesk Line
Customer service
Complaint management (logging and solving
complaints)
Special Service Requests (SSR)
Baggage Tracing
Schedule Changes
BSP/IBCS Management
Flight refunds / Refund Management
Dispatching confrmations and travel documents
Optional: Operation of customer reward
programs / FFP
Available Languages: Arabic, Bulgarian,
Chinese, Croatian, Dari, Farsi, Dutch, German
(all staff), Hindi, English (all staff), French, Italian,
Polish, Portuguese, Romanian, Russian, Serbian,
Spanish, Swedisch, Turkish
Security: Breakdown prevention management
systems in place, secured infrastructure in terms
of power supply and telecoms network, Data
Security Ofcer on site.
Benets
Extension of your customer service by offering
18 languages and 24/7 availability.
Call center agents with robust airline experience
Professional customer contact handling with
focus on immediate solutions for people on the
move
Professionalizing the customer contact and
improvement of customer loyalty
Reliable support to manage unexpected
situations in terms of quality and quantity.
Proven infrastructure safety
Almost 20 years of airline experience
Investment
Reasonably priced initial setup fee
Pay-on-use cost on a per Minute basis.
References
Germanwings
Germanwings Boomerang Club
T Ulfy.com
Etihad
Etihad Guest
Saf Airways
Skywork Airlines
Ryanair
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APG GSSA General Sales and Services Agency
Introducing any airline in any market at variable cost basis
Functional Description
The cornerstone of our World Program, APG offers
world standard commercial representation and
management services globally, by region, or for
individual countries.
Target Audience
Established airlines: smaller and seasonal On-
line markets; global Ofine markets
For Start-up & Regional airlines, global markets.
Solution
Provide point of contact within each market
Targeted Sales Calls
Product training
Negotiate commercial agreements with travel
trade
Negotiate and manage Interline relationships,
Special Prorate Agreements
Creative marketing, advertising and promotio-
nal campaigns
Formulate local fares/pricing structure
Presence at Major Exhibitions
Media Liaison.
Prerequisites
Scheduled service airline.
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Melinda BUXBAUM
Tel +44 (0)7772 153 590
gssa@apg-ga.com
The APG GSSA
Executive Product
Director is:
Benets
Create a positive perception of the airline in
the target markets
Generate traffc from all market sectors as
applicable, including: Interline, Internet (OTAs),
Consortia, Consolidators, Tour Operators, Tra-
vel Management Companies, Corporate Tra-
vel Departments and retail travel agents
Attain preferred carrier/supplier status
By appropriate segmentation, ensure maxi-
mum revenue and yield
Exceed revenue targets established by the
client airline.
Investment
APG Network charges a percentage of net
sales either on a sold or own revenue basis
based on carrier size and the scope of repre-
sentation.
Executive Product Director Contact
The contracting APG ofce would oversee and
lead the APG Network activity with your company.
We discuss what that role will entail and dene
the size and scope of the total relationship.
In addition, we have appointed internal Executive
Product Directors who are especially trained and
qualied in each of our products.
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APG GET Global Extended Territories
How to get incremental revenue from far away markets
Functional Description
Specially designed to extend the commercial pre-
sence into tertiary territories, APG GET is a single
solution for all remaining markets where airlines
do not have their own ofces or a GSA presence.
Target Audience
Airlines who have already set up a presence (own
ofce or GSA) in their key markets but have not
maximized revenue opportunities in all other mar-
kets, and are looking for a simple one-stop shop
solution with minimal administration.
Solution
Under one single agreement, airlines can enjoy basic
commercial and distribution services which include:
BSP entry, if not currently members, costs borne by
APG
Presence in the APG IET program
Weekly E-mail to all IATA travel agents in the local
language
Basic help desk support in each country via GDS
tool
Enhanced help desk support where CRS of the
airline is supplied
Sales via BSP
Very fexible agreement with only a 90 day notice
period for cancellation or modications
APG provides the airline with 80% of the revenue (ex-
cluding taxes, fees, charges and agent commission),
all of which will be generated from published fares
which offer above average yield.

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Jean-Louis BAROUX
Tel +33 1 53 77 13 02
get@apg-ga.com
The APG GET
Executive Product
Director is:
Prerequisites
To participate to the BSP either directly or via
the IBCS program.
Benets
Incremental revenue by creating new markets
never envisaged by the airline client
Improve the airlines yield by limiting fares to
full published fares only
Provides indicator of potential sales in targeted
markets.
Investment
No investment
APG grants 80% of the net sales issued via
the local BSP and 100% of the taxes.
Executive Product Director Contact
The contracting APG ofce will oversee and lead
the APG Network activity with your company. In
addition, we have appointed internal Executive
Product Directors who are especially trained and
qualied in each of our products.
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APG IET Interline E-Ticketing
The way to recover Interline agreements lost with the E-Ticketing policy
Functional Description
On June 1, 2008, IATA discontinued support of
paper tickets in all BSPs worldwide, accepting
only Electronic tickets after that date. Today, most
paper ticket interline agreements between air-
lines have been cancelled and many carriers are
scrambling to replace them with IET agreements.
The Interline revenue lost in the transition from
paper interline agreements to IET is estimated
between 2% and 20% of Interline revenue turno-
ver. Interline revenues account for 13.7% of airline
revenues industry wide. Working with our partner
Heli Air Monaco (YO/747), a scheduled airline
ying between Nice, France and Monaco, APG
IET allows all joining airlines access to ticketing by
travel agents in the ARC and 80 BSPs covering
more than 135 countries worldwide. Additionally,
it gives member carriers the ability to interline via
YO/747 with all those airlines that have, or will join,
the APG IET program.
Target Audience
All airlines, large and small need APG IET. No
airline is distributed in all BSPs; big carriers have
reduced their Interline partner lists, and small air-
lines are having trouble obtaining the interline e-
ticketing agreements that they need.
Solution
An airline joining APG IET signs one single
reciprocal interline e-ticketing agreement or
concurs via the MITA with Heli Air Monaco (YO-
747) to be connected with YO and all of its IET
partners.
Once the IET agreement is signed, APG will
develop the required electronic links with the
signing carrier.
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Sandrine
de SAINT-SAUVEUR
Tel +33 (1) 53 77 13 16
iet@apg-ga.com
Ophlie
CHERDRONG
Tel +33 (1) 53 77 13 25
iet@apg-ga.com
The APG IET Executive Product Directors are:
IATA/ARC travel agencies can issue Interline
E-Tickets through all major GDS using the YO
code on multiple carriers
Participating airlines will be paid on the usual
Interline settlement basis according to the
standard IATA rules, either via the IATA Clea-
ring House (ICH), ACH (Airline Clearing House
in the USA) or via bilateral invoicing between
the involved partner and YO.
Prerequisites
Scheduled airline
Electronic Ticketing capable.
Benets
No large investment in your own IET solution
Ticketing access, via Heli Air Monaco (YO/747),
to travel agents in ARC and over than 80 BSPs
covering more than 135 countries worldwide
Gives member carriers the ability to interline,
via YO/747, with all those airlines that have, or
will join, the APG IET program
Variable cost based You Pay as You Earn!
APG IET has enrolled more than 90 airlines
since its conception in 2008, and is targeting
150 airlines by the end of 2013.
ET server technical support and strategic
partner RESIBER
Investment
No Implementation Fees from APG; integra-
tion fee (variable) levied by the Interline car-
riers E-Ticketing service provider
9% Interline Service Charge (ISC) paid when
an Interline passenger is delivered, billed
through the ICH/ACH or bilaterally between
the airlines
Executive Product Director Contact
The contracting APG ofce will oversee and lead
the APG Network activity with your company. In
addition, we have appointed internal Executive
Product Directors who are especially trained and
qualied in each of our products.
APG IBCS IATA BSP Consolidator System
24
Easy access to all BSPs for all airlines
Functional Description
IBCS, developed jointly by IATA and the APG
Network in 1999 to widen BSP membership, per-
mits scheduled airlines (whether IATA members or
not) to join any BSP worldwide on a variable cost,
Pay as you Earn basis, with nominal joining fees.
The BSP system, operating in 83 locations covering
over 140 countries, has accredited 64,000 travel
agents. APG Network has introduced more than
250 airlines to BSP membership in both Online
and Ofine markets and has over 1,100 activa-
ted IBCS contracts in force in the BSPs around the
world.
Target Audience
IBCS is widely used by carriers of all sizes:
Big airlines use IBCS in thin or seasonal online
markets and in ofine markets
Small, start up or regional airlines use IBCS in
both online and ofine markets to establish
their brand rapidly.
Solution
IBCS helps airlines to generate marginal sales
revenues: APG Network Members function as the
Local Carrier Representative to BSPs
Handles application formalities for the airline
with the BSP ofces
Executes agreements between the airline &
the BSP
Processes Travel Agent Debit/Credit Memos
(ADMs/ACMs)
Sets up local banking relationships, or alterna-
tively, open carrier escrow accounts
Assists in local credit card acceptance/clea-
rance process, or alternatively offers outsourced
acceptance/clearance facilities at low cost
25
Cost Description
Joining fee
*

$ 1,000 A one time levy paid

per BSP upon joining a BSP
Annual $ 500
Flat fee paid yearly
Membership fee per airline
regardless of the number
of BSPs joined
Administration 3%
Based on productivity
fee variable
assessed monthly on net value
of tickets sold through BSP
Surcharged SCU
$ 4.00 Fee per transaction with
per SCU no productivity minimums
* IBCS Extend a new product and facility for airlines already present in a minimum of
10 BSP, allows access to a block of any 5 BSP worldwide for only $1,000 in joining fees.
Emilie BIGGERSTAFF
Tel +33 (1) 53 77 13 29
ibcs@apg-ga.com
The APG IBCS
Executive Product
Director is:
Prerequisites
Scheduled airline
IATA or Non IATA affliation
Available in Global Distribution Systems (GDS).
Benets
Full BSP membership in a program backed by IATA
Features BSP membership on a Pay as
you Earn variable cost basis without major
capital expenditure
Affords automated neutral E-ticket issuance
via GDS
Remittance on BSP payment cycle directly
to the airline
IBCS carriers can participate in the IATA
Currency Clearance System (ICCS) allows
payment in choice of currency and country
IBCS airlines are eligible to join the IATA Card
Clear, Card AXS systems giving worldwide
access to Visa and MasterCard clearance
No long term contracts 90 days notice;
conversion to normal BSP without penalty.
Investment
26
APG Network Customers (Oct - 2013)
APG Network Wordl Companies Clients Oct 01 - 2013
ACCESS RAIL
ADRIA AIRWAYS
AER LINGUS
AEROFLOT
AEROGAL
AEROLINEAS
ARGENTINAS
AEROMAR
AEROMEXICO
AEROPOSTAL
AFRICA WORLD
AIRLINES
AFRIQIYAH AIRWAYS
AIGLE AZUR
AIR ANTILLES
EXPRESS
AIR ASTANA
AIR AUSTRAL
AIR BALTIC
AIR BISHKEK
AIR BOTSWANA
AIR BURKINA
AIR CALIN
AIR CARAIBES
AIR CAUCASUS
AIR CHINA
AIR COTE DIVOIRE
AIR CORSICA
AIR FRANCE
AIR INDIA
AIR ITALY
AIR KORYO
AIR MADAGASCAR
AIR MALTA
AIR MEDITERRANEE
AIR NAMIBIA
AIR NEW ZEALAND
AIR NIUGINI
AIR ONIX
AIR SEYCHELLES
AIR TAHITI
AIR TAHITI NUI
AIR TRANSAT
AIR UGANDA
AIR VALLEE
ALITALIA
AMASZONAS
ANDES LINEAS
AEREAS
ANTRAK AIR
ARKIA ISRAELI
AIRLINES
ASERCA
ASIANA AIRLINES
ASKY
ATLANTIC AIRWAYS
ATLASJET
AUSTRIAN AIRLINES
AVIANCA
AVIOR
AZERBAIJAN
AIRLINES
AZUL Y TRIP
AIRLINES
BAHAMASAIR
BANGKOK AIRWAYS
BEARSKIN AIRLINES
BELAVIA
BINTER CANARIAS
BRUSSELS AIRLINES
BULGARIA AIR
CARPATAIR
CAYMAN AIRWAYS
CEIBA
INTERNATIONAL
CHALAIR
CHINA SOUTHERN
AIRLINES
COMORES
AVIATION INTL
COMPAGNIE
AFRICAINE
DAVIATION
CONVIASA
CORSAIR
CROATIA AIRLINES
CRONOS AIRLINES
CYPRUS AIRWAYS
CZECH AIRLINES
DARWIN AIRLINES
DIREKTFLYG
DNIPROAVIA
DUTCH ANTILLES
EXPRESS
EL AL
EGYPTAIR
ESTONIAN AIR
ETHIOPIAN AIRLINES
ETIHAD AIRWAYS
EUROPE AIRPOST
FEDERAL AIRLINES
FIJI AIRWAYS
FINNAIR
FLEXFLIGHT
FLYBE
GARUDA
INDONESIA
GEORGIAN
AIRWAYS
GOL
GROZNY AVIA
GULF AIR
HAINAN AIRLINES
HAWAIIAN AIRLINES
HELI AIR MONACO
HELVETIC AIRWAYS
HONG KONG
AIRLINES
HONG KONG
EXPRESS AIRWAYS
HUNNU AIR
ICELANDAIR
INSEL AIR
INTERLINK
ISRAIR AIRLINES
JAT AIRWAYS
JET AIR
JET AIRWAYS
KENYA AIRWAYS
KHORS AIR
KOREAN AIR
KORONGO
AIRLINES
KUWAIT AIRWAYS
LAM -
MOZAMBIQUE
AIRLINES
LAO AIRLINES
LOT POLISH
AIRLINES
LUXAIR
MALAYSIA AIRLINES
MALMO AVIATION
MARSLAND
AVIATION
MAYA ISLAND AIR
MEA
MERIDIANA FLY
MIAT - MONGOLIAN
AIRLINES
MONTENEGRO
AIRLINES
MYANMAR AIRWAYS
NATIONAL AIRLINES
NEPAL AIRLINES
OLYMPIC AIRWAYS
OMAN AIR
PACIFIC WINGS
PAKISTAN AIRLINES
PEGASUS HAVA
TASIMACILIGI A.S
PELICAN AIR
SERVICES
PHILIPPINES
AIRLINES
PHOEBUS APOLLO
AVIATION
PRECISION AIR
PROFLIGHT
COMMUTER
SERVICES
PULLMANTUR AIR
QATAR AIRWAYS
RAIL EUROPE
ROYAL AIR MAROC
ROYAL BRUNEI
AIRLINES
ROYAL FALCON
AIRLINES
ROYAL JORDANIAN
RUSLINE
RWANDAIR
SAFI AIRWAYS
SANTA BARBARA
AIRLINES
SARATOV AIRLINES
SAS
SAT AIRLINES
SATA AIR ACORES
SATA
INTERNATIONAL
SAUDI ARABIAN
AIRLINES
SENEGAL AIRLINES
SHANDONG
AIRLINES
SHENZHEN AIRLINES
SIBERIA AIRLINES
SICHUAN AIRLINES
SOLOMON AIRLINES
SOMON AIR
SOUTH AFRICAN
AIRWAYS
SRI LANKAN
AIRLINES
STAR PERU
STARBOW AIRLINES
SUN DOR
SYPHAX AIRLINES
TAAG - ANGOLA
AIRLINES
TACV CABO VERDE
TAME
TAM LINHAS AEREAS
TAP
TAROM
TATARSTAN
TIARA AIR
TOUMAI AIR CHAD
TRANSAERO
TRIP LINHAS AEREAS
TUNISAIR
TURKISH AIRLINES
TWIN JET
UKRAINE
INTERNATIONAL
UTAIR AVIATION JSC
UTAIR UKRAINE
UZBEKISTAN
AIRWAYS
VIM AIRLINES
WIND ROSE
AVIATION
WINDWARD ISLAND
XIAMEN AIRLINES
XL AIRWAYS
FRANCE
YEMENIA
APG Network Presence
Reach the World
Further information
is available at www.apg-ga.com
ALGERIA ANGOLA ARGENTINA AUSTRALIA
AUSTRIA AZERBAIJAN BANGLADESH BELGIUM
BOLIVIA BOTSWANA BRAZIL BRUNEI
BULGARIA CAMEROON CANADA CHILE
CHINA COLOMBIA COSTA RICA CROATIA
CYPRUS CZECH REP. DENMARK DOMINICAN
REPUBLIC DUBAI EASTERN CARIBBEAN
ECUADOR EGYPT FINLAND FRANCE GEORGIA
GERMANY GHANA GREECE HONG KONG
HUNGARY INDIA INDONESIA IRAK
IRELAND ISRAEL ITALY IVORY COAST JAMAICA
JAPAN JORDAN KAZAKHSTAN KENYA
KUWAIT LEBANON LIBYA LUXEMBOURG
MACEDONIA MALAYSIA MALI MALTA
MEXICO MONGOLIA MOROCCO MYANMAR
NAMIBIA NEPAL THE NETHERLANDS NEW
ZEALAND NIGERIA PAKISTAN PANAMA
PARAGUAY PERU PHILIPPINES POLAND
PORTUGAL ROMANIA RUSSIA SAUDI ARABIA
SENEGAL SERBIA SINGAPORE SLOVAKIA
SLOVENIA SOUTH AFRICA SOUTH KOREA
SOUTH PACIFIC SPAIN SRI LANKA SWEDEN
SWITZERLAND SYRIA TAIWAN THAILAND
TUNISIA TURKEY UAE UKRAINE UNITED
KINGDOM USA UZBEKISTAN VENEZUELA
VIETNAM YEMEN
all information is available on
www.apg-ga.com
27
APG Network Representatives Oct 01-2013
APG NETWORK HEAD OFFICE
66, avenue des Champs-lyses - 75008 PARIS
Tel. +33 1 53 77 13 40 - Fax +33 1 53 77 13 03
www. apg-ga. com - contact@apg-ga. com
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