PHONE: (850) 376-3183

EMAIL: KYLA.MOSS@YMAIL.COM
LINKEDIN: HTTPS://WWW.LINKEDIN.COM/IN/KYLARMOSS
WEBSITE: HTTP://KYLAMOSS.WEEBLY.COM/

I am a professional, energetic, highly talented team player looking to use my wide knowledge, goal-oriented mindset, and
administrative abilities to excel. I have a passion for learning new things and developing on the knowledge I already possess which
helps ensure I stay current and motivated to grow. I am seeking a renowned organization where I can enhance my skillset, cultivate
a stable career, and be surrounded with a place that fosters a positive work environment.

ABILITY SUMMARY:
Communication and Interpersonal Interaction
Management and Leadership
Teamwork and Team Building
Attention to Detail
Reliable and Dependable
Hardworking and Motivated
Flexibility, Patient, and Determined
Research and Analysis
Organizational and Time Management
PC and Mac User Knowledge
Microsoft Office Application Knowledge
Problem Solving and Resourcefulness
EDUCATION & TRAINING:
Issuing Institution Qualification Course of Study Completion
Western Governors University Bachelors Degree Business Management Current
Oklahoma State University (OKC) Associates Degree General Education No
Mustang High School High School Diploma HS Curriculum Yes

OCCUPATIONAL LICENSES & CERTIFICATES:
Issuing Organization Certification Title Date
American Fitness Professionals & Associates Personal Trainer Certification 04/2014
American Fitness Professionals & Associates Nutrition & Wellness Consultant 10/2013
American Fitness Professionals & Associates Pre/Post Natal Exercise Specialist 04/2013

EMPLOYMENT HISTORY:
Sales Representative Cox Communications Oklahoma City, OK
Identified potential new customers, handled setup requests, closed sales, and actively managed accounts to drive business
growth and offer a quality customer experience across the entire United States.
Initiated appointment scheduling along with determining serviceability of unknown locations and to have addresses verified for
service ensuring we offered our exceptional service to every possible customer. Also coordinated with multiple departments to
resolve any setup or account problems resulting in low churn of our customers and often upsells later on.
Cultivated positive relationships and ensured a strategic match of our solutions and the customers needs resulting in a 100%
satisfaction rating as a sales representative exceeding training expectations and floor goals every month thus far.

Customer Service Representative Asurion Crestview, FL
Assisted customers with Tier 1 technical support on all components including the dish, cabling, televisions, tablet, and computer
issues. Tracked all work in ticket system and coordinated with other departments to resolve issues for customers.
Provided billing and account assistance to customers to include orders of equipment, upgrades, up-sells, cancellations,
customer retention, work orders, and service call scheduling.
Trained my teams new hires on multiple aspects of job to include up-selling, handle time, call quality, customer relations,
rapport building, troubleshooting, and more.

Membership Sales Riviera Fitness Crestview, FL
Opened, operated, and closed facility ensuring the entire checklist was completed to include cleaning, setup, checking of
equipment functionality, opening a cash drawer, and more.
Operated and maintained office duties by filing and processing contracts, running credit checks, taking payments, issuing
refunds, answering phones and faxes, and responding to social media requests.
Setup and managed cold sales boxes across local area. Contacted potential leads to discuss fitness goals and offered incentives
to get people in and to tour our facilities and programs.

Store Associate AAFES Ramstein AB, AE
Oversaw and operated cash register and other equipment along with balancing daily financial transactions. Also acted as lead on
product placement and product cycling to ensure correct items were placed in high traffic area and other products were faced
and stocked properly.
Requisition and receive merchandise, gasoline, supplies, equipment, and more.
Insured loss prevention procedures were followed and minimized all controllable expenses.

Stay at Home Mother Moss Family Ramstein AB, AE
Chauffeured children to appointments, play dates, and more. Also coordinated scheduling to ensure arrival at the right place at
the right times. Lastly creatively planned events like parties, play dates, and more facilitating a positive learning environment.
Put together healthy meal plans while ensuring sanitary cooking conditions. Also handled grocery runs finding numerous
discounts to save money which assisted on budget constraints.
Maintained an orderly and cleaned house to ensure organization and safety for entire family and conducting routine exercises
to ensure emergency plans were known and executed correctly ensuring readiness during a time of need.

Sales Assistant Indulgence D'iberville, MS
Provided excellent customer services, drove sales, and completed opening and closing duties at the store to include cleaning,
cycling products, setup of sales systems, restocking, reordering, marking prices, and more.
Charged with being an expert with the lingerie items and accessories. Also inspected items to ensure inferior products were
returned to manufacturer for replacements.
Responsible for the management of clients appointments, custom fittings, special orders, and more.

Bridal Consultant Davids Bridal Oklahoma City, OK
Responsible for providing outstanding customer services and for driving sales in the bridal department as well as opening and
closing the store to include cleaning, cycling products, and setup of sales systems.
Charged with being an expert with the bridal assortments, foundations, shoes, handbags, and other accessories.
Responsible for the management of clients folders, orders, and payment plans. Handled parties of 1 to 10+ people at a time.

Nanny Beams Family Oklahoma City, OK
Supervised and cared for 3 children from infant to kindergarten age. Instructed children in cleanliness and social development
as well as reading and conducting learning activities with the children.
Responsible for transportation of the children to appointments like classes, camps, medical appointments, and more.
Provided children with healthy well-balanced meals to include breakfast, lunch, dinner, and snacks.

Receptionist Clear Channel Communications Oklahoma City, OK
Coordinated closely with account executives and sales representatives to build relationships to sell Clear Channel assets as
marketing solutions to achieve revenue targets and service goals.
Assisted in coordinating special guest celebrity appearances to include meet and greets, small jam sessions, and radio
appearances.
Handled all front office responsibilities including but not limited to answering and directing calls, sending emails, handling
copies and faxes, tracking and distributing prizes, handling mail requirements, and more.

Sales and Service Representative Yucantan Mustang, OK
Trained numerous personnel on daily duties, spray tan procedures, up-sell tactics, customer rapport building, and more.
Performed opening and closing duties to include equipment inspections, cleaning, sales system setup, depositing cash,
balancing daily transactions, restocking supplies, and display setups.
Leader in new customer acquisitions signing up numerous members for monthly to annual memberships. Also leader in
accessory sales by offering special promotions on lotions, goggles, spray tans, clothing, and more.

VOLUNTEER ACTIVITIES:
Activity: Organization: Dates:
Donor Oklahoma Blood Institute 09/2006 - Present
Donor & Volunteer Goodwill 07/2014 - Re-engaging
Care Package Coordinator The Hugs Project 04/2009 - Re-engaging
Assistant Soccer Coach YMCA - Crestview 05/2014 - 07/2014