P. O.

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I E S HA C L E V E L A N D


EDUCATION


Harold Washington College AAS Preschool Education
Chicago, Illinois Expected Graduation May 2015
AC Infant/toddlers Education


EXPERIENCE
250 Hours of Supervised Student Teacher Practicum in a NAEYC Accredited Center
State of Illinois Child Development Center
Chicago Illinois
Assist with new teaching strategies
Support the needs & development of children
Perform duties needed by lead teacher
Oversee story time and all activities
Prepare materials for learning centers
Observe and record childrens behavior
Prepare meals and snacks

Senior Compliance Specialist
Enova Financial, Chicago Illinois, 2006 Present

Respond to subpoena requests
Respond to Better Business Bureau Complaints & Attorney General
Communicate with law enforcement seeking restitution
Correspond with attorneys and customers for Bankruptcy/ID Theft Complaints
Run a daily query report on all bankruptcy & fraud customers
Design, develop, and implemented procedures for ID Theft
Customers account database trainings among new team members


Call Center Operations Manager
Jackson Hewitt Tax Service
Chicago, Illinois, 2003 - 2009
Managed Call Center with over 50 employees that received inbound calls for two states encompassing
major metropolitan territories and initiated and managed outbound call operations for specific
campaigns.
Designed, developed, and implemented training & development programs for new hires & existing
employees.
Disseminated sensitive information to tax filers regarding their return or bank product.
Reported to the Operations Manager with weekly Quality Control and Quality Analysis reports.
Oversight of Operational and Payroll budgets.


Certificates
Gateway ECE Credentials Level 4

Skills: Microsoft Office Suite & SQL
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