Telephone calls - Common English phrases.

Answering the phone:-

Good morning/afternoon XYZ Ltd. How can I help you?
Connecting a caller:-
I'll put you through now. One moment pleae.
Explaining there's a problem:-
I'm orry! "ut the line' engaged at the moment. I'm orry. #here' no reply.
I'm orry! "ut he/he' out of the office at the moment.
I'm afraid he/he' on the other line at the moment.
Offering help:-
$ould you li%e to hold? I there anyone ele who could help you? &an I ta%e a meage? 'ay"e I can help
you?
Offer a return call:-
(erhap he/he can call you "ac%?
&ould he/he call you "ac%?
Offering to take a message:-
&an I ta%e a meage for him/her?
$ould you li%e to lea)e a meage?
Asking for the caller's name and number:-
&ould I ha)e your name and num"er! pleae? &ould you gi)e me your name and num"er! pleae?
Checking the information:-
&ould you pell that! pleae?
&an I *ut chec% that again! pleae?
&ould you repeat that! pleae?