Team Newburgh,

We have received a lot of positive feedback from our customers

about the addition of the Rockland Bakery department in our store, and
like I have mentioned previously, the store needs to rally behind the
Bakery, and really show our customers that we mean business as it
relates to presenting a great store to shop. We have done a nice job
merchandising the store tastefully, our in-stock position has been
consistent, and our backroom standards have improved quite a bit, I
am now asking everyone in the store, to really step up the customer
engagement part of the business.
We sometimes take for granted this basic part of the business, we
need to all smile, greet our customers, ask them if they need help,
show a sense of urgency, be aware of our surroundings, especially in
our service departments, etc. Our competition does not do a good job
with this, and we really need to take advantage. I look forward to
seeing the increased focus in this area, and I look forward to seeing the
good customer 1-800s, and mystery shops.

Thank You,
Mike Fallen
Store Director 246