International Assistance Group

Our Identity
Instead of a centralized multinational, we
are a networked group of independent
assistance companies on five continents.

The Group is composed of 62Partners &
Preferred Providers throughout the world,
combining shared global values with a
comprehensive knowledge of local
cultures.
Local Partners Global Solutions
3
to assist the Partners to grow their business &
deliver quality assistance services
outcomes
IAG Objective
Source: legende
Founded in 1992 and incorporated in 2002
62 Partners & Preferred Providers
IAG is exclusively owned by some of its Partners.
International presence
Local Leadership: Partners are in the first tier in their
respective markets
Provision of Medical, Roadside, Home and Travel
Assistance and Security services.
Facts & Figures
138
million
end users
covered by
our Partners

6.0 million
cases
6,730
total staff
employed
532.000
medical cases
37,000
Repatriations
2.2 million
roadside cases
2013
aggregated
turnover
1.3
Billion
Euros
Source: IOF Partners, 2013
w/o Preferred Providers
Local Partners
6
PA
Working
Group
Manager
Marketing
& Comm.
coordinator
Network &
Database
coordinator
Local
Partners
Supervisory Board
IAG H/O
Elected by the General Assembly
International body
Define the IAG strategy

Administrative,
operational & marketing
management of the
Group.
Daily coordination of
the Working Groups
General Manager
Medical
Working
Group

Quality
Working
Group

Finance
Working
Group

Roadside
Working
Group

Sales &
Marketing
Working
Group

All year long interdisciplinary collaborations of assembled experts
Working Groups are designed to focus resources on the priority areas and to
deliver tangible benefits to all IAG Partners
A
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International Assistance Group Supervisory Board
A truly international body


The International Assistance Group
Supervisory Board is a balanced and
representative body comprising
executive managers from our Partners
from 5 continents. They are elected by
the International Assistance Group
shareholders to develop and define the
International Assistance Group strategy.
Our partners network
Preferred
Providers
Core Partner (CP) means a
large assistance company
which mainly derive
revenues from out-bound
and in-bound business.

Assistance Partner (AP)
means an individual or a
company which mainly
derive revenues from in-
bound business


Preferred Provider (PP) means an
individual or a company qualified that
enters into the Contract with the IAG.
Such entities are contracted by IAG to
provide relevant services to customers of
the Core Partners and can include,
without limitation, air ambulances,
hospitals, clinics, doctors, medical
specialists, third-party administrators,
towing services, providers, funerals,
security companies and a full range of
delivery service providers.
Assistance
Partners
Core
Partners
29 New Partnerships
since 2012
PP
AP CP
CP
CP
CP
CP
CP
AP
CP
CP
Core Partner
(30)
Assistance Partner
(14)
Preferred Provider
(18)
CP
CP
CP
CP
CP
AP
AP
AP
AP AP
PP
PP
AP
CP
CP
CP
CP
CP
CP
CP
CP
CP
CP
AP
AP
PP
PP
PP
CP
PP
PP
PP
CP
PP
PP
AP
AP
AP
PP
PP
PP
PP
AP
PP
PP
CP
CP
CP
CP
CP
PP
AP
PP
62 Partners and Preferred Providers
in August 2014
AP
AP
PP
CP
PP
International Assistance Group Partners in North America
CP
CP
C
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CP
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P
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AP
PP
PP PP
PP
PP
PP
PP
PP
CP
PP
PP
International Assistance Group Partners in South America
CP
C
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P
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P
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PP
CP
CP
CP
CP
CP
CP
AP
A
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AP
C
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e

P
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r
s

CP
CP CP
CP
CP AP
AP
AP
AP
AP
AP
PP
CP
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PP
AP
PP
International Assistance Group Partners in Europe
CP
PP
CP
PP
AP
CP
CP
CP
CP
PP
AP
AP

CP
C
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P
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CP
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AP
AP
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P
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PP
PP
International Assistance Group Partners in Middle
East & Africa
AP
CP
PP
CP
CP
CP
CP
C
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e

P
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t
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r
s

CP
CP
CP CP
CP
CP
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P
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AP
AP
P
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f
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r
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d

P
r
o
v
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r
s

PP
PP
International Assistance Group Partners in Asia Pacific
PP
AP
PP
AP
cp
cp
cp
ap
Core Partners (30)
Assistance Partners (14)
Preferred Providers (18)
Correspondents (60)
IAG is present in the world through its Partners and
Preferred Providers. Medical Correspondents in
countries where no IAG Partner exists.
Hospital of reference (105)
Air ambulance (68)
Hospitals of reference & Air ambulance
companies in the IAG common database
18
105 Hospitals of reference
68 Air ambulance companies

In the
IAG
database
3,395
public &
private
hospitals
The IAG common database Globus
US

Argentina
Chile
Brazil
Spain
Italy
Greece
Turkey
Egypt
Cost containment strategy is applied in all these countries
India
Thail.
Current negos
GCC
Sth Afr
Cost Containment Solutions

On behalf of its Partners, IAG has signed
agreements with 3 air ambulance
companies, granting annual rebates based
on the volumes given by the IAG Partners


20
Air Ambulances
agreements
Bulk Purchasing with Air
Ambulance Providers
European Air
Ambulance
(Luxembourg &
Germany)
FAI
(Germany &
Abu Dhabi)
Tyrol Air
Ambulance
(Austria)
Partnership Program Benefits :
Bulk Purchasing power

21
IAG Working Groups
3
Core Partners & Assistance
Partners are entitled to join the
IAG Working Groups:
interdisciplinary collaborations
of experts working on specific
topics and managed by a
Working Group Manager.

The Working Groups
participants receive an annual
subvention.


Participate actively in our knowledge sharing sessions
24
Be part of the IAG Partners network
1
2
With your own
words
Promote your
company with your
own words in your
dedicated profile


External promotion :
Dedicated pages in the IAG Website
3 Pictures & Videos
Enhance your visibility on the IAG website with
pictures & videos
25
Memo about your company,
case studies
These documents are sent to the IAG
Partners as soon as a new Partner
joins.
IAG Newsletter
Emailed every month to the
Core Partners, Assistance
Partners & Preferred
Providers (you can share
your news with the whole
group!)
2
1
3
IAG extranet (private area)
Connect to this extranet reserved to the
IAG Partners and Preferred Providers
and get information about the IAG
network.

Internal promotion :
Keep in touch with our Partners
Participate actively in our knowledge sharing sessions
26
Bi-annual IAG Forums
1
Participate in the IAG Forums (2
per year) and join our technical &
educational sessions, social
events, IAG Awards celebrations,
etc...

This will be the perfect opportunity
to meet with your peers (CEOs,
Operations, Medical & Marketing
Managers attend the IAG Forums).

IAG Forum, Vienna, Oct.30th Nov. 1st 2013
28
IAG Academy. 2

Be part of the IAG Academy
(once a year) An internal training
session dedicated to the
Assistance Coordinators &
Supervisors

Participate actively in our knowledge sharing sessions
THANK YOU
International Assistance Group
9, rue Jean Baptiste Pigalle
75009 Paris,
France