COSTS OF QUALITY

Kualitas : Ukuran relatif keunggulan dari suatu produk (terutama

dilihat dari sudut pandang konsumen)
Produk Berkualitas : Produk yang memenuhi harapan
konsumen.
Konsep kualitas umumnya dibagi menjadi :
Kualitas Desain (spesifikasi produk)
Kualitas Kesesuaian (membandingkan actual product
dengan desainspesifikasinya)
BIAYA KUALITAS (Costs Of Quality)
!dalah biaya yang terjadi untuk mencegah atau biaya"biaya yang
timbul akibat memproduksi produk dengan kualitas yang rendah.
Biaya kualitas terbagi me!a"i # kategori $
%re&etio Costs (Biaya'biaya (e)ega*a) $
Design engineering# Process $ngineering# %upplier $&aluations#
Pre&enti&e $'uipment (aintenance# )uality *raining# +e, (aterials
used to manufacture products.
A((raisal Costs (Biaya'biaya (eilaia) $
-nspection# .nline product manufacturing / process inspection#
product testing.
Iteral Failure Costs (Biaya'biaya karea kegagala
Iteral) $
%poilage# 0e,ork# %crap# Breakdo,n (aintenance#
(anufacturingprocess engineering on internal failure.
+,teral Failure Costs (Biaya'biaya karea kegagala
eksteral) $
1ustomer %upport# (anufacturingprocess engineering for e2ternal
failures# 3arranty repair costs# 4iability claims.
-../ 0 -..# 0
Costs of
%re&etio $
Design
$ngineering
567
Pre&enti&e
(aintenance
*raining
%upplier
$&aluation
Costs of
A((raisal $
-nspection of
Production
Product
*esting
$'uipment
-ncoming
(aterials
-nspection
Product
*esting
4abor
Costs of
Iteral
Failure $
%crap
0e,ork 1ost
Breakdo,n
(aintenance
Costs of
+,teral
Failure $
1ost of
0eturned
8oods
1ustomer
%upport
Product
4iability
1laims
3arranty
0epairs
Costs of %re&etio $
+,teral Failure (Solta) $
1e(air
Forgoe Cotributio 2argi o Lost Sales
Biaya %e)ega*a $ Biaya'biaya yag "ikeluarka utuk
me)ega* ter!a"iya (ro"uk rusak3)a)at (ti"ak sesuai
s(esifikasi)
Biaya %eilaia $ Biaya'biaya yg "ikeluarka utuk
memeriksa a(aka* (ro"uk yag "i*asilka sesuai "ega
s(esifikasi yg tela* "iteta(ka4
Biaya Kegagala Iteral $ Biaya'biaya yg ter!a"i akibat
(ro"uk yg t"k sesuai s(esifikasi "a "iketa*ui sebelum sam(ai
ke kosume4
Biaya Kegagala +ksteral $ Biaya'biaya yg ter!a"i akibat
(ro"uk t"k sesuai s(esifikasi "a "iketa*ui setela* (ro"uk
sam(ai ke kosume4
%re&etio Costs A((raisal Costs Iteral Failure Costs +,teral Failure Costs
Design $ngineering -nspection %poilage 1ustomer %upport
Process $ngineering .nline product
manufacturing and
process inspection
0e,ork (anufacturingprocess
engineering for e2ternal
failures
%upplier $&aluations Product *esting %crap 3arranty repair costs
Pre&enti&e $'uipment
(aintenance
Breakdo,n (aintenance 4iability claims
)uality *raining (anufacturing process
$ngineering on internal failure
+e, (aterials used to
manufactured products