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Assignment 2

Shop: Sir Jehangir Ghandy librarys printing and photocopying services, XLRI
Problem: Inefficient service

Tree Diagram
Key Cause Duplicated Cause










Inefficient
s Service
Smudged
Photocopies
/Printouts
High Waiting
Time
Maintenance
Problems
Paper
Problems
Foreign
Stuff
Dirty
Rollers
Adjustment
Issues
Insufficiently
absorbent
Ink Problems Drying
Issue
Wrong
paper type
Low
temperature
Wrong Ink
Infrequent
Servicing
Insufficient
Machines/Labor
Paper
Problems
Jams not
cleared
Torn paper
in system
Infrequent
Servicing
Worn parts
Infrequent
Servicing

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