Q:

Check # Question Answer Comment

YES Proceed to Check #2
NO Turn the PC on and try to connected to the software again.
YES Proceed to Check #3
NO Plug in the Network cable and try to connected to the software again.
YES Please contact Chrome Support to have License re-newed.
NO Proceed to Check #4
4 Is there an Error Message being displayed? YES Please take a "PrintScreen" of the message an email it to Chrome Support.
Check # Question Answer Comment
YES Click on MS Start button and type "Chrome" into the Search field.
NO Proceed to Check #2
YES
From WINDOWS (C:), click on Program Files (32bit) or Program Files (x86) (64-bitt)
& check if KZN folder is visible.
NO Proceed to Check #3
3 Is there an Error Message being displayed? YES Please take a "PrintScreen" of the message an email it to Chrome Support.
If you are a standalone PC
1
Has the Software Desktop Icon been deleted?
2
Has the Software Programme files been deleted?
I CAN NOT CONNECT TO OR OPEN THE SOFTWARE
Is the Server online. (There is power to the PC and it is switched on)?
Is the Network Cable plugged into your PC?
Has the Software License expired?
1
2
3
If you are a workstation that is connected to a local area network