Scribd Logo
Upload

Welcome to Scribd!

  • Complaining

    Uploaded by

    Vu Manh Cuong
    17 views2 pages
    Mr. Johnson, an employee, complains to the Human Resources Manager about unfair treatment from his boss, Tim Bond. Johnson feels he has taken on extra work and responsibilities since a colleague left, and that Bond gives unrealistic demands, does not listen to employees, and is never available to address issues. The HR manager suggests Johnson arrange a private meeting with Bond by email to try to resolve the problem directly first, and to be diplomatic. If the problem persists after speaking to Bond, Johnson should return to HR and they can arrange a joint meeting, but evidence will be needed for further action.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Mr. Johnson, an employee, complains to the Human Resources Manager about unfair treatment from his boss, Tim Bond. Johnson feels he has taken on extra work and responsibilities since a colleague left, and that Bond gives unrealistic demands, does not listen to employees, and is never available to address issues. The HR manager suggests Johnson arrange a private meeting with Bond by email to try to resolve the problem directly first, and to be diplomatic. If the problem persists after speaking to Bond, Johnson should return to HR and they can arrange a joint meeting, but evidence will be needed for further action.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    17 views2 pages

    Complaining

    Uploaded by

    Vu Manh Cuong
    Mr. Johnson, an employee, complains to the Human Resources Manager about unfair treatment from his boss, Tim Bond. Johnson feels he has taken on extra work and responsibilities since a colleague left, and that Bond gives unrealistic demands, does not listen to employees, and is never available to address issues. The HR manager suggests Johnson arrange a private meeting with Bond by email to try to resolve the problem directly first, and to be diplomatic. If the problem persists after speaking to Bond, Johnson should return to HR and they can arrange a joint meeting, but evidence will be needed for further action.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    LearnEnglishProfessionals

    COMPLAININGAUDIOSCRIPT
    ListentoaconversationbetweentheHumanResourcesManagerandMrJohnson,anemployeewhois
    unhappywiththewayheistreatedbyhisboss.
    Optionalexercise Listentotheconversationanddecidewhetherthefollowingstatementsaretrueorfalse
    1.
    2.
    3.
    4.
    5.
    6.

    MrJohnsondoesntdoanypaperwork.
    MrJohnsonhastriedtoapproachTimabouttheproblem.
    Hisbossneverlistenstohisemployees.
    Hisbossalwaysasksemployeesiftheycandothework.
    TheHRofficersuggeststhatifhetakeshisproblemdirectlytohisbossitcouldbemorepositiveforhim.
    TheHRofficertellshimtoarrangeameetingbyphone.

    HRO

    GoodMorningMrJohnson,howcanIhelpyou?

    MrJ

    WellIdliketotalktoyouaboutTimBond,thedepartmentmanager.

    HRO

    Whatseemstobetheproblem?

    MrJ WelleversinceSandraleftthedepartmentIfeellikeIvebeentargetedtodoallherwork,aswellas
    mine.TimhasmademeworkovertimeImexpectedtoattendtoomanymeetingsandIseemtobespendinga
    lotofmytimedoingunnecessarypaperwork.
    HRO

    Imsorrytohearthat.

    MrJ Andontopofthat,IdspecificallyaskedifIcouldleaveearlylastFriday,asIddonealotofovertime
    duringtheweek.ButwehadadeadlineonFridayafternoonandeventhoughIdfinishedmyspecificworkIwas
    expectedtohelpothercolleaguesfinishtheirworktoo.
    HRO ButsurelythatisapositivesignshowingthatMrBondhasalotoftrustinyou,ingettingyoutohelpother
    colleagues.
    MrJ Yes,butIfeellikeImbeingsingledout!Othercolleaguesgettoleaveearly,andtheydonthavesucha
    lotofworktodo.
    HRO

    Soyoufeelhesbeenmakingunrealisticdemandsonyou?

    MrJ

    Yes,absolutely.

    HRO

    DoyouthinkitsbecauseMrBondisunawareofwhatyou'redoing.

    MrJ

    Wellheneverseemstoaskustodoajob.Hejustdelegates,andthatsanotherthing,heneverlistens!

    HRO

    Right.[pause]HaveyouapproachedMrBondaboutthisparticularproblem?

    MrJ IvetriedtoapproachhimbutwheneverIgotohisofficeheiseitherinmeetings,orheisneverthere.It
    seemslikehejusthasnotimeforus.
    HRO Wellatthisstageitwouldbebetterifyouapproachedhimdirectly.Ifnothingelse,showingthatyouve
    triedtosolvetheproblemyourself,beforeyoutakeitfurther,makesitclearthatyourenotjustacomplainerand
    canboostyourcredibility.Whydontyousendanemailrequestingameetingwithhiminprivate?
    MrJ

    Hmmm,Idbeabitworriedabouthisreaction.Iwouldntknowwhattosay!

    HRO Wellfirstly,youllneedtoplanwhatyouaregoingtotalkaboutbeforegoingaheadwithameeting.You
    canalwaystakenotestowhichyoucanrefer.Thisshowsthatyouhaveconsideredwhatyouneedtodiscuss.
    MrJ

    Ok.
    www.britishcouncil.org/professionals.htm
    TheBritishCouncil,2008
    TheUnitedKingdomsinternationalorganisationforeducationalopportunitiesandculturalrelations. WeareregisteredinEnglandasacharity.

    LearnEnglishProfessionals
    COMPLAININGAUDIOSCRIPT

    HRO Thisisobviouslyadelicatesituationsobeverycarefulnottocriticiseasthiscouldbringonadefensive
    reaction.Youneedtobediplomaticwhenyouspeaktohim.
    Ifafteryouhavespokentohiminarationalway,youstillfindheisbeingunreasonablecomeandspeaktous
    andwecanarrangeameetingbetweenthethreeofus.Butdorememberyouneedtohaveevidenceforustobe
    abletotakefurtheraction.
    MrJ OK,Illsendhimanemailnowtorequestameeting,andwellseewhathappensfromthere.Thanksfor
    youradvice.
    HRO

    Goodluckandletusknowtheoutcome.

    _______________________________________________________________________________________
    Answers: 1F,2T,3T,4F,5T,6F

    www.britishcouncil.org/professionals.htm
    TheBritishCouncil,2008
    TheUnitedKingdomsinternationalorganisationforeducationalopportunitiesandculturalrelations. WeareregisteredinEnglandasacharity.

    You might also like