William Easland

Phone: (949) 306-6252

Online: william.easland@gmail.com
Education
BA, Recreation Business Management [Accredited]

Eastern Washington University; Cheney, WA

Graduation 2015

Competencies in administration and management, business principles, legal foundations

and risk management, facility planning and maintenance, assessment and evaluation,
emergency medical skills, activity programming and leadership.

Experience

Intern under VP of Operations YMCA; Spokane, WA June 2014 - Present

Responsibilities: Improve service to its members and guests, assist with operational tasks
to increase association efficiency, develop programs, and work on administrative activities
and projects under the direction of the VP of Operations.

Bartender/Server, Lantern Tap House; Spokane, WA June 2014 - Present

Responsibilities: familiarizing guests with menu and daily specials, accurately recording
food and drink orders, running multi-course meals, and tallying bills. Menu knowledge:
Memorize details of daily specials, seasonal menu items and options, as well as rotating
craft beer options. Up-selling: Direct customers to meal add-ons and specialty drinks of
perceived value to increase sales.

Manager/Server, Sugar Pies Coffee House & Bakery; Laguna Niguel, CA

Responsibilities: Maintaining quality customer service standards, training employees,

setting schedules, maintaining health and safety codes, purchasing store goods, opening/
closing, handling money, taking orders, making food with highest quality standards,
making coffee with highest quality standards, dishwashing, cleaning.